Yorkdale Dufferin Mazda

Could not stick the landing TLDR: What an awful, idiotic, purchasing experience. Seriously guys. All you had to do was tell me when I could pick up my car, function as a cohesive TLDR: What an awful, idiotic, purchasing experience. Seriously guys. All you had to do was tell me when I could pick up my car, function as a cohesive unit, and not keep me in the dark. The only time people responded to me was when someone else, who didn’t even buy the damned car, YELLED at them. All you had to do was acknowledge my existence AFTER I signed the contract. I would never come back here, not even to get my car serviced. And what’s sad is that I was buzzing to my friends about how good the initial part of the transaction was. EXPLANATION: Saturday: Things were moving along fine. The friendly salesperson, JP, seemed to be working with us, not against us. And then the transaction was made final. JP did not so much as even look at me when he came to sign the papers in the finance manager’s office, and then he disappeared. I was foggy on when I’d have to come in, what next steps were, but I assumed, “hey, the finance manager would get back to me when financing came through.” Monday I’d heard nothing. Tuesday I called and left a message for the finance manager. Nothing. Wednesday I called and asked to speak to the sales person (I used the name on the contract, their full name). The admin/receptionist said she had never heard of this person before in their life (which, okay, maybe you don’t know someone’s full name, but really? That’s insane!). Directed me to the used sales manager—answering machine. My sister—who was there helping me negotiate the sale—takes it upon herself to call the finance manager. She explains she was off sick (which is understandable) and asks if I can come in on Thursday. She emails me saying financing is approved, get your insurance, and another sales person will reach out (because JP is “on vacation”). A sales person DOES NOT reach out, so I email back with insurance on Thursday and say I can come in on Saturday. Radio silence. Friday a sales person calls and tells me I can pick up the car on Monday (because there are no “slots” available on Saturday—excuse me, what?), and asks for things I’ve already given to the finance manager. He says he'll send me an email confirming my appointment. I never got that email confirmation. My sister AGAIN calls, and the used sales manager apologizes, explaining JP is “no longer there” and they were cleaning up his mess. It's amazing how quickly they'll respond to you when they think they have a sales lead (they responded immediately when I asked if the car was still available, sent an email confirming my appointment), and then just dump you once you've signed the contract. More

Scammed on a purchase I do not recommend this dealership whatsoever! I just recently bought a vehicle and granted yes it was a used vehicle, but when I went to purchase the I do not recommend this dealership whatsoever! I just recently bought a vehicle and granted yes it was a used vehicle, but when I went to purchase the vehicle they were super nice and made sure that we were happy with the vehicle. Now I came from about 4 hours from home to Toronto to purchase this vehicle. When I arrived a week later to pick the car up, the car wasn't even ready! They delayed us two hours before I could take this thing home because they had not done the detailing the day before like they were supposed to. Also due to false advertising of the car, I was given 4 winter tires to make up for their mistake. 4 tires 2 of which were a piece of garbage and can't even use. Oh and to top it all off a full safety was done to the vehicle, the safety included replacing the breaks if needed. Well turns out that the breaks were xxxx and completely worn out and this dealership didn't replaces them like they were supposed to, and I now have to replace them myself because they did not do their jobs to make sure that this car was ready and properly satisfied. So to wrap this all up, if you're planning on going to this dealership, don't!!! they are completely ridiculous in their service and their promises. More

Terrible dealership I am very disappointed and unhappy with the experience at the Yorkdale -Dufferin Mazda. I am the lease buyer. The lease seller and I already made the I am very disappointed and unhappy with the experience at the Yorkdale -Dufferin Mazda. I am the lease buyer. The lease seller and I already made the deal and the closing date. The day before the closing date, I called their financial manager"Manpreet Moti" to let her prepare the contract. I called her about 10 times but she didn't answer me. I asked the front desk pearson to leave message and let Manpreet Moti call me back at her convenience. But I still didn't hear anything. Finally Finally, it was almost 7:30pm, I got her calling back and told me that she was in a whole busy day and will contact me later. BUT, I didn't get her call back after this call. And the next day (should be the closing day), Manpreet Moti contacted seller and told her that they can't make the contract for us as they are not the car's original dealership. It is so ridiculous, isn't it? We had discussions few days ago , filled out the request forms and she did my credit check. She should know the whole story. Why didn't she tell us early that they can't make it? Now the closing date of the car lease takeover has been delayed to next week. ....They only care about their profits not the customers. They only give the priority to the customers who give them big profits. If there was no profit, they will leave the case aside. We won't visit this irresponsibility dealership any more! More

QUICK PURCHASE We recently bought Mazda cx-5 in this location. They have a great service. We arrived 30 minutes early but someone accommodate us "Natasha". She was s We recently bought Mazda cx-5 in this location. They have a great service. We arrived 30 minutes early but someone accommodate us "Natasha". She was so helpful. Also with finance department he was great and fun to deal with. Anna did all the updates, she responded me right away which is great. Also she did the final turn over of the unit. she explained very well every details about the car. highly recommended! thank you for all your help! we're enjoying our new car:) More

MISLEAD--Cheap sales tactics I submitted an offer online to the sales manager, and instead of being honest and forthright about the price of the car, the manager encouraged me to I submitted an offer online to the sales manager, and instead of being honest and forthright about the price of the car, the manager encouraged me to drive out and "put it on paper". When i arrived, the first thing i was told was that there was "no way" they'd given me the car for the price range I had submitted. Both my wife and I took personal days off of work to make the trip out--all under false pretences in what I can only imagine was the manager's hope that we would impulsively disregard our budget and give him the price he was looking for. Not an honest, or professional way to deal with customers. More

Good experience I recently bought a Mazda 3 from this dealership. The salesperson, Anna, was knowledgeable, helpful and not overly aggressive. She followed up with I recently bought a Mazda 3 from this dealership. The salesperson, Anna, was knowledgeable, helpful and not overly aggressive. She followed up with a phone call the week after I purchased the car and was quick to respond when I thought there might be a problem. There is some pressure to purchase rust proofing and a warranty so I suggest doing your research beforehand to help you decide if you need these. More

Great service and staff Excellent service here. Purchased a CX-9 GT Sham Mughal was great. He answered all are questions and concerns and was really patient and informative Excellent service here. Purchased a CX-9 GT Sham Mughal was great. He answered all are questions and concerns and was really patient and informative with us. They were able to better a deal offered to us by another dealership. Overall great experience and would recommend coming here. More

Excellent service, sales rep on top of things! Amazing customer follow up, quick responses to any of your questions. I find they were able to match a quote from another Mazda dealer in Toronto... V Amazing customer follow up, quick responses to any of your questions. I find they were able to match a quote from another Mazda dealer in Toronto... Very Happy about the deal, the sales rep and the car. More

Booked a service/winter tire change 2 weeks in advance but.. I booked a service and winter tire chance two weeks in advance for my 2017 CX-5 and I show up (30 min drive from downtown Toronto, and it's the close I booked a service and winter tire chance two weeks in advance for my 2017 CX-5 and I show up (30 min drive from downtown Toronto, and it's the closet one) and the guy sitting at the service desk that seemed to have developed his customer service skills from the Academy of "Meh, Don't Both Me" told me that I didn't book a service, only a tire change and the tire change would take 2 hours. Um, I booked the service at the same time I booked the tire change, and TWO HOURS for a tire change when I already took the morning off work to do this and booked two weeks in advance. Are you joking? He couldn't have cared less. The first time I went here for a service took a long time as well, and there was no mention of it. These experiences have made me regret buying a Mazda. It's like a relationship, so get at the beginning (buying the car.) but as soon as you move in together... BOOM, all goes to xxxx. Do not move in with this deanship, whatever you do. More