Woodgrove Chrysler
North Nanaimo, BC
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AWFUL at first but I am updating my review but leaving my previous remarks so the consumer can read the full story. UPDATE: Manager of dealership did contact me atte I am updating my review but leaving my previous remarks so the consumer can read the full story. UPDATE: Manager of dealership did contact me attempting to rectify the problems I had on our visit. He did offer a sincere apology as well as a hard to beat price. If you're going to deal at Woodgrove Chrysler I would highly recommend dealing with Andrew Heys. I only wish he was there the day we were there to purchase a vehicle. MY advice: Sidestep the sales team and deal with Andrew. We ended up purchasing from another dealer for roughly the same price quoted by Andrew but only after showing Andrews quote. We saved thousands on our purchase and to be fair to Woodgrove I added this update. Work with Andrew as he is the owner and is willing to give you the best price ! My initial review below. We were very interested in a 2017 Ram. We had previously arranged a deal on a truck over the phone but decided to choose another vehicle. The Vehicle in Question had an MSRP of $2000higher than the one agreed upon. Once the salesman came back from the sales mangaer the truck was priced $10000 dollars higher than the one we agreed upon initially. OH looks like the manager made a mistake. This vehicle was also fitted with aftermarket running boards which we did not want but were asked to pay $600 to pay for installation and now removal for them. Since they dealer had installed Wheel locks valued at $75 retail and had filled the tires with Nitrogen ($15 per tire cost at COSTCO) we were told we had to pay an additional $399 for this. After traveling 3 hours one way we had to put up with several trips back and forth waiting up half an hour for the salesman to see his manager. To bad hey lost a sale over a $1000 for the things they try to shove down your throat. Buyer Beware!!!!!!!!! Just to be fair our Salesman, John Dance was courteous. More
No-stress car buying experience I have purchased a used Dodge Grand Caravan in December of 2016 and traded in my used vehicle. The salesman, Ben Ani, was extremely knowledgeable, kin I have purchased a used Dodge Grand Caravan in December of 2016 and traded in my used vehicle. The salesman, Ben Ani, was extremely knowledgeable, kind and helpful, and made the buying procedure enjoyable and fun. I strongly recommend his services if your car buying adventure leads into this dealership. I have not used their service yet, so I cannot comment on the quality of work. Rudolf K. More
Friendly and helpful! My dad brought my 2015 Black 2 door Jeep Wrangler in to Woodgrove Chrysler to do a tire rotation. The guys and gals also checked the coolant system an My dad brought my 2015 Black 2 door Jeep Wrangler in to Woodgrove Chrysler to do a tire rotation. The guys and gals also checked the coolant system and did a few software updates that were under warranty. Even though I bought the Jeep from a dealership from Lloydminster, Woodgrove Chrysler took a great deal of interest in ensuring my Jeep was running smoothly and did it with a smile on everyones face! They drove my Jeep up to the front door as I was paying for the tire rotation and as I left I realized they had washed my Jeep to boot. Great service, great dealership! Thanks everyone! More
Chrysler 300S Christmas Gift My wife and I had been thinking of buying a car for quite a long time , but we had never actually had the time to go hunting. I happened to randomly c My wife and I had been thinking of buying a car for quite a long time , but we had never actually had the time to go hunting. I happened to randomly call up the chrylser office in wood grove and i was put through to ben.Right from the start he was positive informative and very down to earth. Weeks later we decided to stop by and see ben, since he had kept in touch with me in regards to informing me about buying cars and financing them. To make long story short we ended up getting the chrysler 300s. We got it for a great price and loved all the features that was told to us by ben.He put us in touch with JC, the financial guru at wood grove chrylser.She was absolutly amazing and explained every bit of the process very patiently. We had never done any finacing for cars before and JC was very informative about all the finacing options available to us. All in all we had a great experience at wood grove chrysler and we would definatly be coming back a few years down the road to grab another car hopefully Merry christmas More
Awesome and Friendly I have purchased many vehicles from Woodgrove Chrysler. They are always Friendly and willing to help in whatever way possible. Lee "The Credit Wizard" I have purchased many vehicles from Woodgrove Chrysler. They are always Friendly and willing to help in whatever way possible. Lee "The Credit Wizard" is excellent and very knowledgeable and always works with you to get what you want or let you know what you need to do to achieve it. I would recommend to for sure. More
awesome experience my fiance called the store and ben answer the phone and we settle an appointment,and when the time we arrived at the store ben approached us he show u my fiance called the store and ben answer the phone and we settle an appointment,and when the time we arrived at the store ben approached us he show us the truck that i want and he told us all the details that he knows about the truck he is easy to talk to ,friendly and help-full dealing with him is an awesome experience for the 1st timer. service department was excellent many thank you to BEN ANI and jaycee highly recommend michael,R. More
Awesome and Stress Free!!! Lee is amazing and his team ensures you get the best posdible service no matter what your situation is. Always knowledgable and a smile from start to Lee is amazing and his team ensures you get the best posdible service no matter what your situation is. Always knowledgable and a smile from start to finish. Hassle and stress free I have a vehicle I absolutely love 💕 Thanks Lee your the best!!! More
Some Good, Some Not So Good We have had a lot of service performed on our vehicles in the past 3 years with this dealer. Most repairs were fixed appropriately but I did experien We have had a lot of service performed on our vehicles in the past 3 years with this dealer. Most repairs were fixed appropriately but I did experience some bloating of the initial quote provided for me especially on imported parts. Twice the verbal phone materials quote was inflated by 20% for rather expensive items. I complained a number of times and wasn't satisfied with the service managers lack of response. I've been told they have a new written quote system which should solve the problem. On the new car sales end we've had a great sales newbie that was let go and two "experienced' staff members that were both dismissive and pushy at the same time. When we indicated we weren't interested in buying today, our usual response to pushy sales folk, they blew us off and recommended cars that were not at all appropriate or used POSs they were trying to get rid off. We ended up purchasing a similar top end vehicle from a competitive dealership as a result More
service department excellence The service department at Woodgrove Jeep was excellent. The front line personnel was welcoming, articulate and knowledgeable. This was my second visit The service department at Woodgrove Jeep was excellent. The front line personnel was welcoming, articulate and knowledgeable. This was my second visit and they were able to rectify the issue with my vehicle. At my first visit the representative made me understand what my vehicle service package included and was quick at running the diagnostic check for my engine light. It would be nice to have a consistency of this type of service at all Jeep Dealerships...Beats any vehicle service experience that I have had in the past More
thanks I was shopping for a new or good pre-owned vehicle and went to Woodgrove Chrysler. The staff was very friendly, not at all pushy. I couldn't believe h I was shopping for a new or good pre-owned vehicle and went to Woodgrove Chrysler. The staff was very friendly, not at all pushy. I couldn't believe how well I was treated from the moment I walked into the dealership to the time I left. More