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Wolfe Mazda

Surrey, BC

4.9
665 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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665 Reviews of Wolfe Mazda

March 06, 2018

Servicing of Mazda 3 The departemnt was very efficient, my repairs were completed early and my advisor was very knowledgeable (Angela). My experience was very positive and More

by Tracy F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela
Mar 07, 2018 -

Wolfe Mazda responded

Thank you for the flawless rating, Tracy. We appreciate the time you took out of your busy day to acknowledge our Service Advisor, Angela Higgins and our Mazda Service Team for creating such a positive experience for you. It’s so nice that you enjoyed your experience enough to recommend us to others. That is a huge compliment and for that we are grateful. Thank you for giving us the opportunity to serve you and we look forward to your next visit.

March 05, 2018

Great Service Excellent reception when I arrived. Car was promised in 2 to 2.5 hours and was service was completed as promised. Full review of what was done and wha More

by Sam Sarophim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Higgins and Brad?
Mar 06, 2018 -

Wolfe Mazda responded

That is terrific to hear! Thank you for taking the time to share the recent experience you had at our dealership, Sam. We are extremely happy that Angela and our Wolfe Mazda Service Team took excellent care of your vehicle efficiently, and kept you well informed along the way. With all the choices out there, we thank you for choosing Wolfe Langley Mazda for all your vehicle servicing needs and we look forward to having the opportunity to serve you again.

March 01, 2018

Very happy with the serviceu Very pleased with the service. The agents explanation of what was serviced in the car. Was very pleased with my car when it was returned to me I am to More

by Celtic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Mar 02, 2018 -

Wolfe Mazda responded

We love hearing that our clients leave our dealership happy! Thank you very much for the perfect score and amazing review, Celtic! We appreciate your business and the time you took to acknowledge our Service Advisor, Alan Eeg for the thorough and exceptional customer service skills that he delivered to you, during your recent visit. Thank you for choosing Wolfe Langley Mazda for all vehicle servicing needs and we look forward to your next visit.

February 27, 2018

Great experience...Start till Finish After completing some online research and test driving 6 different brands of cars I decided on the Madza CX3. The staff at Wolfe Mazda in Langley were More

by Joe S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Groves
Mar 01, 2018 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback regarding your recent visit to Wolfe Langley Mazda, Joe. It is fantastic to hear how our entire Mazda Sales Team and our Sale and Leasing Consultant, Mike Groves were welcoming and friendly, which helped make your sales experience more memorable. We agree, Mike has tremendous product knowledge. Glad he was able to assist you with finding the perfect vehicle for your lifestyle. Congratulations on your new fun to drive, Mazda CX-3! A great choice indeed. Enjoy!

February 23, 2018

Disappointing Experience John was helpful & friendly. Brent hard to negotiate with. Arrogant. He made clear, my business was not important & someone will buy this car tom More

by mallo,kay237
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Barrand & Brent
Feb 27, 2018 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback with us, as it allows us to improve. We apologize for your recent experience at our dealership. This is not the kind of customer service we are known to deliver. We would like to make things right. Please feel free to contact our Director of Sales, Patrick Curtis at 604-534-0181, so he is able to address your concerns. Thank you

February 18, 2018

Repairs Found a less expensive part for an expensive repair. As a woman I like my concerns to be taken seriously and found that both individuals I dealt with More

by Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick,
Feb 19, 2018 -

Wolfe Mazda responded

We appreciate the five stars and the time you took to share your feedback with us, Rose. Thank you for acknowledging our Service Team for being so professional, accommodating and courteous during your recent vehicle maintenance visit. We are very pleased to hear that our Master Service Technician, Rick was able to detect any underlying issues and take care of all of your vehicle repairs on the same day. Rick has over 26 years of experience working on Mazda vehicles. We are grateful to have such a highly skilled technician on our team. We will be sure to pass along your kind words to him. Thank you for choosing Wolfe Langley Mazda and we look forward to serving you again.

February 12, 2018

Scratched paint and did poor wash just for oil change appt I an very disappointed with the service i received on thurs feb 9. I had an oil change appt and got my car back with a large scratch on the trunk! Als More

by Birdofcars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Feb 13, 2018 -

Wolfe Mazda responded

Thank you for bringing this to our attention. We understand your frustration and apologize for your recent experience at our dealership. We would like to make things right. Please feel free to contact our General Operations Manager, Marc Livingstone directly at 604-534-0181, so we can ensure your vehicle is taken care of accordingly.

Feb 15, 2018 -

Birdofcars responded

Called the sugested number on Feb 13 and was forwarded to a voicemail machine. Left a message and have not received any response two days later.

Feb 15, 2018 -

Wolfe Mazda responded

Hello Birdofcars, please email Marc Livingstone at mlivingstone@wolfesauto.com with the best phone number to reach you at, and he will respond to you as soon as possible. We will be sure to take care of your concerns. I have informed Marc that you have been trying to reach him. We apologize as he has been in and out of the office however he did not receive your message. Thank you

February 10, 2018

purcase of new cx5 The folks at Wolf are most excellent, all the people I dealt with were informed, pleasant and aimed to please. my new cx5 was handed over with plenty More

by Cx5 driver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern
Feb 13, 2018 -

Wolfe Mazda responded

That is fantastic! Thank you so much for taking the time to share the recent experience you had at Wolfe Langley Mazda. We are happy to hear that our Sales and Leasing Consultant, Vern and our whole Sales team provided you with excellent customer service during your vehicle purchasing process. Congratulations on your new CX-5, with its innovative technology, you will love to drive this SUV! Thank you for giving us the opportunity to serve you and we look forward to serving you again, when you visit us for your first regular servicing appointment.

February 05, 2018

Great car, saleman listened to what we wanted The salesman was very honest and worked for us. When we had a glitch after the purchase he rectified the issue right away. The car itself is exactly More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim
Feb 05, 2018 -

Wolfe Mazda responded

Thank you for taking the time to share your feedback with us, Dee. It brings us great joy knowing that our Sales and Leasing Consultant, Jim Murray was honest, attentive, efficient and able to help you find the perfect vehicle, that you love and works with your lifestyle. Thank you for your business and congratulations on your new Mazda! Enjoy!

February 01, 2018

Informative New information learned at the clinic. Would suggest a hand out sheet from the clinic. Follow up questions dealt with one on one with my salesman. More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike,
Feb 05, 2018 -

Wolfe Mazda responded

Thank you so much for taking the time to share your feedback with us. We will be sure to pass it along to our General Operations Manager, Marc Livingstone who leads our Service Clinics. Happy to hear that you found the clinic informative and all of your specific questions were answered by our salesman on hand. We truly appreciate the time you took to attend our Service Clinic and we really appreciate the five stars all around. We look forward to seeing you again when you come in for your first regular vehicle maintenance.