Willowdale Subaru

Above and Beyond From the moment I stepped in to the dealership for the very first time, to receiving my keys, Michael Mantuano and the staff at Willowdale Subaru were From the moment I stepped in to the dealership for the very first time, to receiving my keys, Michael Mantuano and the staff at Willowdale Subaru were very welcoming and supporting in helping me to find the right car that worked for me. Michael is extremely knowledgeable as he provided me with specifics and details to consider for each vehicle within my budget. He is very professional and empathetic because, he was able to use an objective perspective in understanding my fears and needs. Lastly, Michael is an all around fantastic salesperson who provided me with support, optimism, and high quality customer service. I have recommended him to anyone interested in purchasing a new or used vehicle, and I will definitely continue to do so. All around, this was a great experience purchasing a car from Michael Mantuano and his supportive staff at Willowdale Subaru. More

Amazing Michael mantuano is an amazing sales person, this fella went out of his way to find what I want and help me chose the right car I wanted. Very respect Michael mantuano is an amazing sales person, this fella went out of his way to find what I want and help me chose the right car I wanted. Very respectful, acknowledgable and thoughtful. Great customer service and willing to help me as a student more than just a sale. Helped me picked my first car and I want to thank him for that. I would really recommend him to family and friends. Thank you Michael! More

Amazing experience and still going Bought my 15 sti from Michael Mantuano... all I can say is he is very knowledgeable and great to work with. As a car guy could tell he knew his stuff. Bought my 15 sti from Michael Mantuano... all I can say is he is very knowledgeable and great to work with. As a car guy could tell he knew his stuff. Have recommend him to various friends and wouldn’t hesitate to back to him. Have had no issues with the service department either. Would come back... More

Great customer service, great follow up, friendly stuff The stuff are great and very friendly, sale stuff are very nice and knowledge, great overall sale experience, great coffee machine for customer, facil The stuff are great and very friendly, sale stuff are very nice and knowledge, great overall sale experience, great coffee machine for customer, facility are very well display and clean, lots parking spot outside More

Bruce Zhou honest and helpful car sales I was a bit concerned when I walked into Subaru Willowdale after read the comments on Yelp.ca about the dealership, until I met Bruce. He was patient I was a bit concerned when I walked into Subaru Willowdale after read the comments on Yelp.ca about the dealership, until I met Bruce. He was patient to explain car features and provide honest opinions. I did my homework, and got carcost report with me. So the whole process was smooth. More

Worst Dealer Ever! Scam you all the time! The sales person was very aggressive and deceptive! She didn't disclose what are included in your quote and SHAMEFULLY SECRETLY add in value packages The sales person was very aggressive and deceptive! She didn't disclose what are included in your quote and SHAMEFULLY SECRETLY add in value packages and wear pass that boosted up your monthly payment. Of course, they will do it without telling you, and also claimed this is the best offer that no other could get.!! They never disclosed the total price adjustment like other dealers usually do, because their quote is a total SCAM and everyone in that dealership is just bloody money sucker who has completed lost their moral as a human being!! More

RUN FOR THE HILLS!! We were moving from two cars to one and since one of our cars had been a Subaru ...we decided to consider the Subaru Crosstek as our future option. Wh We were moving from two cars to one and since one of our cars had been a Subaru ...we decided to consider the Subaru Crosstek as our future option. When we began the usual dance of negotiating, we were offered $10,000 total for both trade ins and told that this was special to a loyal Subaru customer. When I expressed shock at this offer given the low mileage on one of the vehicles...suddenly they could possibly entertain a possible move to $15.000 for the trade-ins.! This should and did raise red flags that we were not dealing with the kind of dealership that can be trusted. The following morning we met with a Mazda dealership which opened negotiations by offering $18,000 for the trade ins!!!! Needless to say we finally came to an agreement with Mazda and felt good about the deal. Good bye Willowdale Subaru.....let prospective customers be warned. More

WARNING: Worst Experience Ever - Avoid at all costs! Willowdale Subaru is the worst dealership and car purchasing experience i've ever had in my life. I leased a BRZ from them - signed the contract a Willowdale Subaru is the worst dealership and car purchasing experience i've ever had in my life. I leased a BRZ from them - signed the contract and waited 2 months for the car to be delivered. (sales person 1 - I dealt with 3 different sales people, no consistency) - I had to call them to confirm my pick up date, they didn't call to tell me, if I hadn't who knows when I would have gotten my car - When I went to pick up the car there were scratches all over the bumper - clearly it had been backed into something, as well as on the hood of the car and on the underbody of the front bumper, and the rims were slightly chipped - they refused to fix it / repaint it until I told them that I made a big enough fuss about it - this delayed me picking up my car by a week. The car also had 99km on it - so it was clearly driven around quite a bit - When I went back to pick up the car they "claimed" that they had lost my original lease agreement and presented me with a new one which was +$600 compared to my original lease, so I told them to just take the copy I had and use that, but they refused. They ended up taking my copy to the back to show the manager and came back and said they had thrown it in the garbage and to just take the new one - pretty sure you cannot lose / throw out a legally binding document. 100% worst experience ever, would never, ever return to this dealership - if I even encounter the sales people at a different dealership I would walk away. More

Happy with my new 2017 Forester Nice Salesperson, helpful, I got the car I want and PKG I want. Good deal, less time to spend. very smooth transaction. I recommend this dealer for ne Nice Salesperson, helpful, I got the car I want and PKG I want. Good deal, less time to spend. very smooth transaction. I recommend this dealer for new car porches. More

Worst dealer experience Afshin Soufivand the new cars manager , is a terrible person.. He does not care for his customer's he only cares about making money he has no moral v Afshin Soufivand the new cars manager , is a terrible person.. He does not care for his customer's he only cares about making money he has no moral values. If he can he will squeeze every single dollar out of you. I swear they train their staff to rip people off and try to pull fast one's on their customers. Not disclosing add ons that you never requested. More