Willowdale Nissan Ltd.

needs a major customer service improvement. I came to Willdowdale in search for a new car and wanted to explore my options when looking for a car and boy, these people haven't got a clue when it I came to Willdowdale in search for a new car and wanted to explore my options when looking for a car and boy, these people haven't got a clue when it comes to trying to entice people into buying a car; when doing so it'd be best if you DON'T get your managers and employees to leave angry voicemails calling people immature because I can assure you that, THAT was a major part of why I didn't proceed in doing business with this dealership. Want a great Nissan experience? Do yourself a favour and drive that extra 25 mins to the Newmarket Nissan they're much more friendly and helpful, never did I once get rude voicemails from them. However, Sylvia was very nice and the only reason why Willowdale is getting 1 star from me. More

good service and customer care I am going to Willowdale Nissan since I bought my car , I should say they have very good improvement for the service . I am happy for the service . th I am going to Willowdale Nissan since I bought my car , I should say they have very good improvement for the service . I am happy for the service . they have good customer service and also very good management , as I said I am going to this center since I bought my car and it looks they listen to their customers and care about them . I recommend them . it is a good place with friendly staff. More

Dreadful -- don't buy a car from them Dreadful sales person and dreadful service. The used Sentra I bought was not checked out properly and needed a number of repairs right after purch Dreadful sales person and dreadful service. The used Sentra I bought was not checked out properly and needed a number of repairs right after purchase. When I complained, the owner-president, Mark Falkenberg, said he would compensate me with a set of tires but gave me the wrong size. Further complaints never yielded a reply. Obviously, he doesn't care about his customers and he sets the tone for his company. More

Extremely satisfied with Jonny at Willowdale Nissan Great customer service and genuine staff at Willowdale Nissan. Jonny was very professional and answered any questions that i had. I would highly recom Great customer service and genuine staff at Willowdale Nissan. Jonny was very professional and answered any questions that i had. I would highly recommend Willowdale Nissan and Jonny to my family and friends or anyone looking for an exceptional new/newer car shopping experience!! Everyone I interacted with was very personable and Jonny made me feel like I've known him my whole life!! Mostly when we signed the deal the service ended, But Jonny was not like typical other dealers. Even he help me how to handle the hassling process of retruning my ex-leasing car. He is totally trustwothy. I recommend Wioolowdale Nissan and Jonny to anyone who wants to have a positive,hastle free experience when buying your car. Thank you Jonny :)) More

that us okay I bought my car from them, they have good customer service and for sale they are good but it would be better than this if they listen to customers mor I bought my car from them, they have good customer service and for sale they are good but it would be better than this if they listen to customers more and let customers to make decision by themselves of course it is for some of sales person but the manager is good and it is better to talk to him if you feel not happy for deal for sure he will help you. More

Amazing experience Dear Willowdale Sales Department; I would like to express my gratitude to you for being such an amazing and incredible help to my mother & I, in purc Dear Willowdale Sales Department; I would like to express my gratitude to you for being such an amazing and incredible help to my mother & I, in purchasing my new car. Your perfect service made this experience very comfortable. We cannot thank you enough for the time, kindness and effort you put into making this decision the best and the simplest yet. I am very happy to have met you and am very happy to call all of you at willowdale Nissan my friends. Thank you for your incredible service. Sincerely, Ayda More

Don't go to this dealership, very rude I bought used nissan rouge. Under warranty an year old. While taking the delivery I am checking, the dashboard was very dirty and you can see the dirt I bought used nissan rouge. Under warranty an year old. While taking the delivery I am checking, the dashboard was very dirty and you can see the dirt. The buffing was not done properly. Anyways, brought it in to service with some issues. The service rep is rude, he's looking at you like a dumb. We went to check the car together and he's not even checking it properly. We came back to desk and he takes another customer Eventhough, I am already dealing with him. At the end they could not resolve the issue. I am positive there employee are not competitive. This dealership is very rude, not helpful. Would never recommend it to anybody. An old lady customer is giving a hint that she's old enough to know how to use the new coffee machine. All the staff did is, verbally told her in quick 5 sec, how to use it. Really??? It doesn't take even a min to make a coffee for her. Finally , as expected she could not make it herself and I helped her. I would never recommend it to anyone. More

Great place to buy car Bought a Sentra recently from willowdale Nissan, received thousands in discounts Very knowledge and helpful sales reps If you need a car willowdale Bought a Sentra recently from willowdale Nissan, received thousands in discounts Very knowledge and helpful sales reps If you need a car willowdale Nissan is the place to go! Otar More

The moment I walked in, he cheerfully welcomed me and offered how he can help me in my inquiries regarding my expired trade in certificate. Brian is very professional as he explained to me every details offered how he can help me in my inquiries regarding my expired trade in certificate. Brian is very professional as he explained to me every details I need to know regarding my trade in. He invested enough time for me to understand the terms and condition as he knows it will help me be more confident about the decisions I made. Answered all my questions honestly and clearly. Always willing to go an extra mile to help me. Even after the transactions for my versa note, when I have questions about it he patiently gave me good explanations. There is actually an incident where I locked myself and the key is inside, I called him and luckily he answered even its already late and gave me hotlines where I can get help. All in all its great experience. More

I went in to look at some cars for when I graduate in April and was greated by Brian. Through the whole experience he was professional and friendly. He gave great advice and never tried to push me to buy April and was greated by Brian. Through the whole experience he was professional and friendly. He gave great advice and never tried to push me to buy. I will most definitely be returning to purchase when I'm finished school. 5 star customer service . More