Whitby Toyota - Service Centre

Service experience. Great brand and very reliable. The service department is not overly friendly when it comes to dealing with customers. My experience comes from dealing Great brand and very reliable. The service department is not overly friendly when it comes to dealing with customers. My experience comes from dealing with art in the service department. On a visit I had there for a problem I had I discussed what issues I was having with my car and the hard starting I was having. Instead of the problem diagnosed correctly was sold a battery which was not needed. The issue was with the ignition coil which I had to diagnose and fixed the issue. Why does art go or present himself as a service manager when people in the dealership tell me he's no manager? More

First time servicing at Toyota My RAV is my first sole-ownership vehicle and my baby. When it came time for an oil change the only place to go was to a Toyota service centre, and Wh My RAV is my first sole-ownership vehicle and my baby. When it came time for an oil change the only place to go was to a Toyota service centre, and Whitby Toyota was the logical choice. Mikeala was at the service counter and she made me feel welcome and comfortable. She listened to me explain what I wanted looked at, and even enlisted the help of a nearby technician who nicely explained to me that one thing that I thought was a problem is actually a safety feature (who knew?). There were no issues with me bringing my RAV in the night before the scheduled appointment, either! At pick up I had the same pleasant customer service from Mikeala as the night before, and I was impressed that the cost was less than I had anticipated. They even brought my RAV up to the front for me (past experiences with other car makers had me going out to the lot to find my car wherever they had put it!). There is no doubt as to where my RAV will go for future servicing: to Whitby Toyota! Thank you! More

The dealer treated us with exceptional support and warmth. We actively sought out our salesperson, Sam Khan, because of having dealt with him, at another dealer, over the past ten years. Sam is just a stellar We actively sought out our salesperson, Sam Khan, because of having dealt with him, at another dealer, over the past ten years. Sam is just a stellar human being. We love him. He is very knowledgeable with an uncanny capacity for anticipating our needs at this stage in our lives. It was an absolute pleasure dealing with him again. More

10/10 Just went in for a simple oil change and pre winter inspection. It was done very fast and the lady at the service desk was very nice to talk to. I w Just went in for a simple oil change and pre winter inspection. It was done very fast and the lady at the service desk was very nice to talk to. I would recommend going there for service to everyone. More

Great service My wife and I took our vehicles to the dealer for an oil change and the both of us were impressed at the service.First of all there was very a minimal My wife and I took our vehicles to the dealer for an oil change and the both of us were impressed at the service.First of all there was very a minimal wait time to see an advisor who promptly looked after us in a very courteous and friendly manner. Our wait time was acceptable and the waiting area was comfortable.The dealer also washed our vehicles as part of the service,all in all a nice experience. More

Fast service Excellent service very quick and friendly.Was told it was time for filter changes but they said they would check to see if it's necessary.They only ne Excellent service very quick and friendly.Was told it was time for filter changes but they said they would check to see if it's necessary.They only needed to change one filter.My old dealer would just say it's time without checking to see if it was necessary.Whitby Toyota is the only Toyota dealership that I would recommend in Durham region. More