Whitby Toyota

Exceptional Staff Naturally Results in Great Service My wife and I recently took delivery of our 4th vehicle, a 2020 RAV4 XSE, purchased from this dealership. As a result, we have many years of experienc My wife and I recently took delivery of our 4th vehicle, a 2020 RAV4 XSE, purchased from this dealership. As a result, we have many years of experience with the Sales, Service and Parts Departments. This has allowed me to meet several staff, most who have been at the dealership for many years. It has been a pleasure purchasing and servicing vehicles here. The Service Department has never pressured or tried to upsell me, but on the contrary when asked if certain items are really necessary at the time, I feel I have been given honest answers. Having had exceptional success with used vehicles purchased at the dealership, along with this positive experience from the various departments makes me want to keep buying at Whitby Toyota. The extremely high demand for the RAV4 XSE with technology package, our desire for the sought after blizzard pearl colour, and the COVID-19 plant shutdown, resulted in a purchasing timeframe extending over 1 year. Over this time Ian Kingsley was very helpful to us and David Marshall patiently responded to my inquiries, along with offering other colours or models as they came available in case we wished to take an alternative due to the extended wait. In the end we decided to hold out and could not be happier with the vehicle! I wish to express our appreciation to all those who helped with the purchase. In addition to Ian and David, Kim Munro answered inquires when David was not available and help finalize the paperwork, Keith O'Neil provided expertise on add-ons including a winter rim/tire package, and Andrew Ward completed the pick-up paperwork and vehicle overview. I also want to take the opportunity to put a shout out to Gord Sasse who is always so cheerful and welcoming when I come in for service! I highly recommend Whitby Toyota if you are interested in owning a great vehicle, working with pleasant and knowledgable people, and getting honest quality service. Already beginning to think about our next Whitby Toyota purchase to upgrade our other vehicle! More

Loyal Customer I have just taken delivery of a new Corolla SE and have also ordered a new Rav4 Limited Hybrid from Rashid. This is my fourth vehicle I have bought fr I have just taken delivery of a new Corolla SE and have also ordered a new Rav4 Limited Hybrid from Rashid. This is my fourth vehicle I have bought from Rashid. With his diversified experience Rashid has, I wouldn't go to anybody else. He is a class sales rep who I call a friend. He keeps up to date on what's happening and if there is a problem he is right on it. He always does a follow up to see if everything is OK with you and your vehicle. Always ask for Rashid. On another note I have bought umpteen vehicles (lost count) from this dealership over the years from when they started in a converted gas station. I haven't gone anywhere else I love Toyotas they are a 5 star dealership. More

Welcoming and was made to feel that I was important Rashid made us feel welcomed from the time we drove up. I did not feel rushed or pressured to buy a vehicle. He listened to what I was looking for and Rashid made us feel welcomed from the time we drove up. I did not feel rushed or pressured to buy a vehicle. He listened to what I was looking for and let us look around the lot at new and used trucks. We ended up buying an older truck. He made sure that everything was fixed on the truck and that it was safe. Unfortunately after having the truck for a few days a couple of problems came up. Rashid got the truck in right away and made sure that the truck was fixed properly. Even though some of the parts took a few days to come in, Rashid phoned us to keep us updated on the progress of the truck. This is by far the best experience we have every had buying a vehicle. I would highly recommend dealing with Rashid and the wonderful outgoing team at Whitby Honda. I will definitely be back More

Hayden was an incredible person to work with. So friendly and knowledgeable. He listened carefully to what we needed and wanted and then helped craft a deal that was fair for both sides. He is an asset to Wh and knowledgeable. He listened carefully to what we needed and wanted and then helped craft a deal that was fair for both sides. He is an asset to Whitby Toyota and should be praised for his amazing work! We will happily buy our next car from him. More

Sales rep.Tony Khoury was the best. He did great job. The whole dealership was very friendly and helped us to stay with Toyota. We will tell our friends to visit you when they need an new or used car. The whole dealership was very friendly and helped us to stay with Toyota. We will tell our friends to visit you when they need an new or used car. More

Tacoma purchase made easy. Sharon Gravel is very professional. So straight and honest. The purchase process was so smooth from beginning to end. Such beautiful people in this de Sharon Gravel is very professional. So straight and honest. The purchase process was so smooth from beginning to end. Such beautiful people in this dealership. We skipped three Toyota dealers and we have no regrets. We will definitely purchase our next Toyota vehicle from this dealership. - Joseph More

Whitby Toyota does it again We have been dealing with Whitby Toyota for years, our latest venture was the leasing of a new truck. Shawn provided informative, educational and valu We have been dealing with Whitby Toyota for years, our latest venture was the leasing of a new truck. Shawn provided informative, educational and valuable information on purchasing and leasing options. We felt we were then capable of making an informed decision suited to our needs. Hayden helped walk us through all the setup and delivery of our new vehicle. He was knowledgable, pleasant and patient while we learned the systems. The staff at Whitby Toyota can always be counted on to make the purchasing experience less stressful and very comfortable. We felt safe accessing the dealership with their Covid 19 protocols in place. Our greeters were pleasant but not intrusive. Thank you for another wonderful experience dealing with Whitby Toyota, we will be back! MB More

Whitby Toyota and staff are Top Notch! It was a pleasant experience from start to finish and we are very pleased with our 2020 Prius Prime. Dave Stokell was wonderful and we are so happy to It was a pleasant experience from start to finish and we are very pleased with our 2020 Prius Prime. Dave Stokell was wonderful and we are so happy to have met him through our car buying experience. More

Happy Loyal Customer I have just taken ownership of my fourth new Corolla from Whitby Toyota. Over the years I have always had great service from all staff (sales and ser I have just taken ownership of my fourth new Corolla from Whitby Toyota. Over the years I have always had great service from all staff (sales and service department). My purchase experience this time was exceptional!! My Product Advisor, Rashid Lorgat was very knowledgable, honest and patient with all my questions. Special thanks Rashid for setting up my phone and the navigation system. I will not hesitate to recommend Rashid and the dealership to my family and friends. Regards, Irena Earhart More

Excellent service! The staff at Whitby Toyota are always great and I was really impressed with Mitch. Very helpful and knowledgeable about the vehicle I purchased. I would highly recommend Mitch and Whitby great and I was really impressed with Mitch. Very helpful and knowledgeable about the vehicle I purchased. I would highly recommend Mitch and Whitby Toyota to anyone. More