Whitby Toyota

Overbooked appointments again. Had a 11:15 appointment, arrived at 11:10, didn’t even get car in until 12:15, then waited another 1.5 hours just to have winter tires swapped and oil changed. So 2.5 hours W arrived at 11:10, didn’t even get car in until 12:15, then waited another 1.5 hours just to have winter tires swapped and oil changed. So 2.5 hours WITH an appointment. Service people are always great, but booking procedures need attention. More

I was very pleased with the help Cameron provided. When the service required more time than expected, Cameron found a solution providing me with transportation to and from the dealership. the service required more time than expected, Cameron found a solution providing me with transportation to and from the dealership. More

Purchasing a vehicle at Toyota Whitby was a great experience. The product knowledge and customer service provided by Rashid met my expectations from start to finish. experience. The product knowledge and customer service provided by Rashid met my expectations from start to finish. More

Such an organized, professional and prompt dealer with all the departments that I had the opportunity to deal with. New cars, second hand cars and especially the service is just excellent. Strongly recomm all the departments that I had the opportunity to deal with. New cars, second hand cars and especially the service is just excellent. Strongly recommend to everyone! More

Huge thanks to my brother Hayden and everyone at Whitby Toyota on finding me an amazing car at a great price! Him and Richard Sookoor we’re absolutely amazing to deal with and they made the whole process s Toyota on finding me an amazing car at a great price! Him and Richard Sookoor we’re absolutely amazing to deal with and they made the whole process so easy! Absolutely thrilled with the whole experience and love my new car! More

Big thanks to Hayden this was my first time buying a vehicle and he helped me through every step, found me exactly what I was looking for and never felt pressured. Amazing car salesmen and will definite vehicle and he helped me through every step, found me exactly what I was looking for and never felt pressured. Amazing car salesmen and will definitely be using him again! More

I’m happy with their service. The service advisor was accommodating and the service was good. I’ll recommend Toyota Whitby to my family and friends. accommodating and the service was good. I’ll recommend Toyota Whitby to my family and friends. More

This review is purely based on the service centre. We have had 3 service appointments with this dealership. Each time we wait in a line for a minimum of 45 minutes to reach the service desk. On this last have had 3 service appointments with this dealership. Each time we wait in a line for a minimum of 45 minutes to reach the service desk. On this last occasion it was over an hour. This is unexceptionable customer service. Fix your issues, if you want to see me again. Also who ever books the appointments doesn’t know how to key in the date. 2 of the 3 times we have received an appointment reminder, they have wrong the date, and it’s not even close. More

Friendly service. A couple of issues arose that tainted our experience however. 1. Missteps made on paperwork which required me to come back in to sign ( not a big deal) 2. Erroneous information provided our experience however. 1. Missteps made on paperwork which required me to come back in to sign ( not a big deal) 2. Erroneous information provided to us by salesperson regarding vehicle we traded in. This resulted in some awkward communication in what we felt was an unfair situation. To Whitby Toyota’s credit, they were willing to compensate us. Also on the plus side, we love our new vehicle. Just wish the purchasing experience had been more professional and positive. More

The big advantages of Whitby Toyota is their huge inventory of vehicles and their knowledgeable staff. Customers are treated with respect and are not subjected to high pressure sale tactics. Hayden inventory of vehicles and their knowledgeable staff. Customers are treated with respect and are not subjected to high pressure sale tactics. Hayden was available by phone or text almost around the clock and he dealt with us fairly and professionally. If you feel that buying a car is intimidating we would recommend contacting Hayden to help you through the process. More