Whitby Toyota

SPECTACULAR DEALERSHIP and GREAT CUSTOMER SERVICE Theresa is THE BEST and MOST SINCERE person that I have met in any business hands down let alone in a car dealership. She was able to assist me in mak Theresa is THE BEST and MOST SINCERE person that I have met in any business hands down let alone in a car dealership. She was able to assist me in making an instrumental decision in purchasing a vehicle. She went above and beyond and I will forever be thankful for being lucky to have met her. It is not often that you find that in a car salesman. The majority of them think short term and are only thinking of making money right away; however Theresa does things much differently and because of that she will not only get repeat business from me but I will send everyone I know to her. Funny enough it took me 40 mins to complete this review because after I started my next door neighbour came by and I was explaining my situation to him and guess who I recommended to him. THAT'S RIGHT ............................ THERESA. Toyota thank you very much for having her on your team. She is a great asset to your company. You are very lucky to have her. Dean More

Whitby Toyota We just recently purchased a new 2014 RAV4. All along this is the car that I would like to have for my son, Michael. We reviewed couple of SUV's type We just recently purchased a new 2014 RAV4. All along this is the car that I would like to have for my son, Michael. We reviewed couple of SUV's type car and we ended up buying the RAV4. I did what a mother does to her son to guide him the right decision of owning a good car. He has bad experience of getting a car from Honda previously, so this time I make sure that I will be involved in negotiation. But mind you he has the final say. We're happy of knowing Mr. Brown. He is such a wonderful and professional Sales person.He is very knowledgeable. He went through step by step with son how the vehicle operates. He takes his time unlike when I have my 2010 Highlander our salesguy from Pickering Toyota we never had briefing. He just show us the car in the lot and exchange hands with key and bank draft. WE are on our own. At this time we just had the car last 04-14-2014, so far don't see any negative remark with Rav4 yet except for the coffee/drink slot at the back wherein when I put by drink it tilt down. So there's no way to put your drink to that slot otherwise it will spill. It's manufacturing bad design I think. Otherwise so happy with our purchase. More

Wonderful Job Gary I just purchased a new FJ Cruiser, and have nothing but good things to say about my experience. Gary is very customer focused, and just a nice person I just purchased a new FJ Cruiser, and have nothing but good things to say about my experience. Gary is very customer focused, and just a nice person, which is a refreshing change when buying a car. Thanks Gary, I will be back in the future! More

Great people, great service, great deal! April 43, 2014 This is my recent experience with Whitby Toyota. I must say how impressed I am with how clean and aesthetically appealing this de April 43, 2014 This is my recent experience with Whitby Toyota. I must say how impressed I am with how clean and aesthetically appealing this dealership is. The waiting area with TV, comfortable seats, free coffee and snacks is commendable. The staff, are professional and friendly and they went beyond exceeding my expectations. I would like to tell you how. Last week, when I found out that my very old car needed a ridiculous amount of money to keep functioning and make it safe to drive I decided it was finally time to take the plunge and get a new vehicle. My husband and I had been doing our research for months and had narrowed our choices to down to 3 or 4 vehicles. Back in the fall we had come in to this dealership just to look around and the salesman who helped us was very friendly and helpful. We finally decided on the RAV4. We were also fairly confident that we wanted to come back to this dealership when the time came to make a purchase. On April 4th I came into the dealership looking for the same salesman but he was no longer there. I was introduced to Lance Anderson and the rest is history. We spoke at length and he took my information. At first the possibility of financing didn't look good and I was very disappointed. However, Lance suggested that I meet with Theresa Cervantes to see if there was anything she could do. He has great confidence in her abilities and upon meeting her I could see why. She is very confident without a trace of arrogance and her enthusiasm tells you that she loves what she does. After chatting for a while she told me not to give up hope and that she would do everything she could to help me get the vehicle I wanted. She was very thorough in her explanations and made sure I understood what she was trying to accomplish and why. The next time I heard from Theresa she had good news for me and I headed down to meet with her. Lance came in to help finalize the deal even though it was his day off. In less than one week, Theresa not only managed to get me financing for the RAV4 with all the accessories etc that I wanted, she also succeeded in lowering the interest rate to an amount that made the monthly payments manageable. This lady is a financial whiz! In closing I would just like to say that because of Lance and Theresa’s faith in us as reliable clients as well as their hard work and diligence, we have a vehicle that we desperately needed and absolutely love! They have also succeeded in going a long way to putting us back on the track to restoring our credit rating. Lance and Theresa are excellent at what they do and are true professionals. They are friendly and personable which quickly puts their clients at ease. I am so thankful that I came to your dealership when I did and had the luck to have Lance and subsequently Theresa take me on as a client. They are invaluable and essential to the success of Whitby Toyota. We will definitely come back when it’s time for our next car purchase. Sylvie Plourde More

Worth the Drive! We drove an hour to get to Whitby Toyota, and it was worth the drive. Gary Brown was our sales rep and he was outstanding. He listened to our needs, a We drove an hour to get to Whitby Toyota, and it was worth the drive. Gary Brown was our sales rep and he was outstanding. He listened to our needs, answered our many questions, was friendly and created a pressure-free experience. He guided us through our purchase in an honest and professional manner. After many car purchases over the years, we can honestly say that this was the best experience! More

Implausible Experience Over the last month or so I have been looking around to purchase a vehicle and it seemed everywhere I went they couldn’t help me. I was ultimately gi Over the last month or so I have been looking around to purchase a vehicle and it seemed everywhere I went they couldn’t help me. I was ultimately giving up until a friend of mine referred me to a young lady named Theresa at Whitby Toyota. He reassured me that she would make it happen. From the initial phone call and meeting Teresa, I am lost for words. Being in the business I am in, I can recognize and know the value of good customer service. Theresa, you went above and beyond means in helping me attain exactly what I wanted. Your knowledge, expertise, hospitality, and excellent rapport exceeded my expectations. I’ve had my car for a week now and I absolutely loving it !!!. I have purchased many used cars in my time, and I have to say, this is by far the best experience I have had to date. I was lucky to have been referred to you Theresa. It has been a pleasure dealing with someone with such passion, drive and commitment in pleasing your customers. I will highly recommend you to any family and or friends. Also I’d like to make a shout out to Ian who made my mother and I laugh and make our experience there an added bonus. There were no “stranger like” feelings with anyone there, just smiles and warm welcomes from everyone. Thank you Ian, you and your staff have gone above and beyond in what I had been expecting in terms of customer service and assurance. More

My New Corolla LE My Salesman, Gary Brown was exceptional. I had a lot of questions and nothing I asked was too much of a challenge for Gary. He new Toyota's history an My Salesman, Gary Brown was exceptional. I had a lot of questions and nothing I asked was too much of a challenge for Gary. He new Toyota's history and he knew why the new Corolla LE was just the right new vehicle for me. Gary was patient. He was calm, laid back and made me feel extremely comfortable and never pressured. Through his guidance, it did not take me long to know I wanted a new Corolla. Still, I had a lot of questions and Gary took and gave as much time as I needed to get comfortable with my decision. He showed me everything under the hood, in the car and the trunk. We toured the building. So clean! I was treated like royalty. The test drive by myself sold me. Now I was ready to make a deal. Still, no pressure. We discussed options for the car and extended warranty. My new car payments fit into the budget I had in mind. Now, the security of knowing everything is on warranty and I will have nothing to worry about for a long time is priceless. With Gary's help, I have secured ultra-reliable personal transportation and comfort. I would recommend Gary Brown to anyone if you are looking for a dependable car and you want a complete and superb new car experience. He's professional in every way. More

New 2014 4Runner Was Invited to exchange my 2011 for a 2014. With weeks, now driving new 4Runner and couldn't be happier - great dealership and great staff. Was Invited to exchange my 2011 for a 2014. With weeks, now driving new 4Runner and couldn't be happier - great dealership and great staff. More

Outstanding Service for a 2003 Corolla LE I have had the pleasure of dealing with Whitby Toyota for the past 13+ years and each and every visit I have been extended nothing but the absolute ou I have had the pleasure of dealing with Whitby Toyota for the past 13+ years and each and every visit I have been extended nothing but the absolute outstanding Customer Support. My encounters with Debbie - Front Desk is always a joy - her professionalism, dedication and always advising - when I thought perhaps I could not afford the work that was required at that time - of the options that were available to me. Your establishment is only "as good as the people you employee" - and obviously with committed individuals that you continue to employ - your reputation for service is, in my opinion, outstanding. I absolutely love my 2003 Corolla LE and with over 203,000 km's I will continue to travel down the road. More

We worked with Gary Brown to purchase our 2014 4Runner Ltd and It was a good car shopping experience . We were very thorough , looking at all makes and models of vehicles save a couple before we chose t Ltd and It was a good car shopping experience . We were very thorough , looking at all makes and models of vehicles save a couple before we chose to purchase a Toyota and would rate Gary as being one of the more knowledgeable , personable and professional sales person we dealt with. We very much engjoyed dealing with Gary on pricing....it was straight forward and without delay. When negotiating, If the price we asked for was not doable, he said so without any theatrics ( very professional). We felt we obtained a good price for our new vehicle and have no hesitation in referring my friends to Gary at Whitby Toyota. More