Whitby Toyota

Review I just leased my first car here at Whitby Toyota! Great customer service, I was with Andrew Ward. He is great at making you feel comfortable and r I just leased my first car here at Whitby Toyota! Great customer service, I was with Andrew Ward. He is great at making you feel comfortable and relating to you as you go through the details of the visit. I would recommend working with Andrew if you visit the Whitby Toyota dealership. More

Appointment doesn’t matter Had an appointment and rushed to get to the dealership to be on time. I was told on arrival David was with another customer and they didn’t know how l Had an appointment and rushed to get to the dealership to be on time. I was told on arrival David was with another customer and they didn’t know how long he would be. I waited half an hour before going to check in again and he was still busy and they wanted someone else to assist me. Already being in a bad mood waiting and knowing my time wasn’t important I did not just want to meet with anyone. I ended up having to meet with a seperate sales person and now had to rush as I was running short on time for Mother’s Day weekend plans. David was still even with the customers over an hour after we had our appointment time and didn’t even aknowledge me or approach me. More

24 return visits for the same issue 24 return visits to Whitby Toyota to have the SAME issue looked at. Whitby Toyota appears to have zero respect for their long standing customers time. 24 return visits to Whitby Toyota to have the SAME issue looked at. Whitby Toyota appears to have zero respect for their long standing customers time. I just can't think of another reason.The scope of work is clearly written on the "work order" the very document which tells the tech what to do. What else is not being done? Once again I'm waiting for the manager to get back to me with details of what went wrong again. We all know what went wrong. The techs don't read the work orders. More

Not too painful The dealership was clean and welcoming. Mitch Dunn, product advisor was informative of the product. I was purchasing a 2019 Toyota Corolla. He was ab The dealership was clean and welcoming. Mitch Dunn, product advisor was informative of the product. I was purchasing a 2019 Toyota Corolla. He was able to answer questions and provided a vehicle for a demonstration drive. Chris followed with warranty information, which I did not find as helpful. The car was delivered the day it was suppose to be and overall purchase went well. More

Very impressed! My experience with Mitch Dunn at Whitby Toyota was excellent. He was a lot of help, and was just as excited for me as I was to get the car. Mitch sent My experience with Mitch Dunn at Whitby Toyota was excellent. He was a lot of help, and was just as excited for me as I was to get the car. Mitch sent me lots of updates while I was waiting for it. More

Poor after sales relationship with customer. Dealership managemnt refused to honor their advertised Red tag promotion, instead showed disrespectful demeanor to customer when asked for it. Seem Dealership managemnt refused to honor their advertised Red tag promotion, instead showed disrespectful demeanor to customer when asked for it. Seems once they got your money you are no longer important to them. Don't be taken in by their superficial greetings. Buyer be ware!!! More

Very pleasant, patience and helpful Sometimes when I go to a store usually some salesperson would ignore you and sometimes they’re pushy and won’t leave you alone. Not when I came to Whi Sometimes when I go to a store usually some salesperson would ignore you and sometimes they’re pushy and won’t leave you alone. Not when I came to Whitby TOYOTA dealership. As soon as I came in to the door I was greeted and helped right away. My experienced was very professional and pleasant. All my questions were answered. When I came back to pick up my purchased vehicle my sales rep was there to assist me. Mitch made me feel comfortable that I can ask him anything about the vehicle. Overall I was very pleased and made my purchased smoothly. More

Excellent service Both Rashid Lorgat & Chris Hiebert went the extra mile to make our visit to Whitby Toyota a pleasant experience. Our leasing option was a bit complica Both Rashid Lorgat & Chris Hiebert went the extra mile to make our visit to Whitby Toyota a pleasant experience. Our leasing option was a bit complicated because of our move out of province. They dealt with both the Licensing and Insurance in such a way that it was transparent to us. On a scale of 1 to 10 we would them a 10 +++. More

Pleasant, efficient, thorough. All the employees with whom I dealt were professional and courteous. There was no hard sell; they stuck by their price quotations; while options were All the employees with whom I dealt were professional and courteous. There was no hard sell; they stuck by their price quotations; while options were offered and explained, there was no pressure to buy them. My primary contact was Gary Brown and he guided me through a substantial list of new features with clarity and without rushing, and invited me to prepare a post-purchase list of questions which he would answer later, after I had familiarized myself with the new car. More

So happy with my Sales Rep. Everyone at Whitby Toyota was amazing from the receptionist upon entering the dealership (offered us a coffee/tea) to the sales Advisor and financial Everyone at Whitby Toyota was amazing from the receptionist upon entering the dealership (offered us a coffee/tea) to the sales Advisor and financial advisor on closing the deal. Gary was great to deal with. He was professional and transparent with the rates and final price he could offer us. When we picked up the car he spent the time to review all the features of the vehicle. Our whole sale process from start to finish was great. Thank you all! Jocelynn, Jason & Family More