Whitby Toyota
Whitby, ON
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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very good dealership excellent service the car was deliver on time. with a excellent manners. i am happy with dealership. my sales persons was, seth pillai, well experience. knowledgeable p the car was deliver on time. with a excellent manners. i am happy with dealership. my sales persons was, seth pillai, well experience. knowledgeable person. More
Excelant purchase support, low pressure on buying Toyota Red days allows me to return every few years to replace one of my cars. This program ensures that the prices of the vehicles are reasonable a Toyota Red days allows me to return every few years to replace one of my cars. This program ensures that the prices of the vehicles are reasonable and with the repeat customer loan reduction on interest rates, it goes a long way to help. My sales representative, Rashid Lorgat is a very nice and personable individual. He is well informed with the vehicles ,discounts and finance arrangement. I returned a 10 yr old Matirx and received a far market value to be reduced from the cost of the RAV 4 that I purchased. Rashid was very helpful with all the details, as well as ensuring that i understood what discounts I was eligible for, ie return customer, Used car purchase from customer, Ownership transition paperwork, licensing.. All in all, Rashid made my purchase experience very easy, and fare with respect to the vehicles value when compared to other Toyota dealers, or other car sales companies. I will be back for my next vehicle. More
Would rather you service your vehicle else where Had a potential issue that might be covered under a warranty enhancement program (WEP), so i went in asking if it was worth booking an appointment eve Had a potential issue that might be covered under a warranty enhancement program (WEP), so i went in asking if it was worth booking an appointment even if it didn't meet the requirements 100%. Was told if it is that part that is described in the WEP was causing the issue then yes they would look at replacing it. So book an appointment for a few days later. Go in for the appointment and after 2 hours (30 min of which was them looking at the car) because it didnt have the code it doesnt qualify. My dash cam also picked up a conversation between the tech and the shop forman, where due to my lack of history servicing my vehicle with them (moved closer to them a few years ago and had issues with them see other review i hadn't gone back) was told to "go back to his f****** dealership" and "he can f*** off we wont fix it for him". Not exactly the conversation you'd expect from a dealership trying to help you resolve a issue. Service manager also didnt care had a "why are you wasting my time" body language when i tried to get clarification on the notes that were going to be provided to Toyota head office. I get that my car didnt qualify for the WEP but to be lied to when booking the appointment that it wouldn't matter, and being told to go back to my dealership doesnt seem like a dealership that wants repeat business. This was their last chance i'll never be stepping foot inside their doors again and will recommend this to everyone i know. More
Excellent customer service This was my first visit with toyota whitby and experienced excellent customer service when dealing with Sam. K., he walked me thru each step, I woul This was my first visit with toyota whitby and experienced excellent customer service when dealing with Sam. K., he walked me thru each step, I would definitely recommend him to my friends More
Excellent service I found the attention to my requirements excellent. Clean, nice environment. Comfortable waiting area with coffee service. Helpful instruction on n I found the attention to my requirements excellent. Clean, nice environment. Comfortable waiting area with coffee service. Helpful instruction on new vehicle. Attention from senior management when necessary More
Service beyond my expectations I've been a customer at Whitby Toyota for almost 25 years, and consider myself a loyal, but not always easy to please supporter of the brands I choose I've been a customer at Whitby Toyota for almost 25 years, and consider myself a loyal, but not always easy to please supporter of the brands I choose to purchase. ( Toyota is at the top of that brand list.) Recently I had a few issues which were further compounded by some miscommunication regarding some service related issues. After today,I want to extend my true gratitude to the whole Toyota team for not only making things right, but going way beyond what I could/ should have expected to happen in order to resolve these issues. This type of service is rare to find. My loyalty to Whitby Toyota and it's team of professionals remains as true today, as it did the first day I walked into the showroom some 25 years ago. More
Friendly and intelligible dealership Gary Brown was very pleaseant to work with and understanding of my needs and wants for a car. Gary was also very knowledgeable about the car I was int Gary Brown was very pleaseant to work with and understanding of my needs and wants for a car. Gary was also very knowledgeable about the car I was interested in and made everything feel simple. I had an overall great experience. I would highly recommend Gary to others. More
Second time leaser I was leery of leasing a vehicle in the first place because I have heard so many horror stories. Five years after leasing my first vehicle from Whitb I was leery of leasing a vehicle in the first place because I have heard so many horror stories. Five years after leasing my first vehicle from Whitby Toyota I am a believer. Leasing isn't for everybody but it works for me and my family. When the time came to trade in I was very nervous about being "taken to the cleaners." My fears were unfounded and quickly laid to rest by Gary Brown. He gave me so many options and several incentives that made leasing again the obvious choice for me. He was helpful and knowledgeable without being pushy. Top notch service. Thanks Gary. I love my new Toyota. See you again in 5 years. More
Excellent Experience! We are so glad that we chose to deal with Whitby Toyota. Rashid and the rest of the team were the utmost professional and went above and beyond to mak We are so glad that we chose to deal with Whitby Toyota. Rashid and the rest of the team were the utmost professional and went above and beyond to make our car buying experience a positive one! We look forward to servicing both of our Toyotas at the Whitby location and we will definitely be recommending Rashid's services based on our experience. Thanks again! More
First time lease Gary really explained the pros and cons of leasing for the first time. Great experience and will definetly consider leasing again. Whitby Toyota alway Gary really explained the pros and cons of leasing for the first time. Great experience and will definetly consider leasing again. Whitby Toyota always looks after my needs. More