Whitby Subaru

The best service from a parts department, very impressive, I would recommend to family, friends and business associates. Customer service from the parts dept is excellent, always helpful and a ple impressive, I would recommend to family, friends and business associates. Customer service from the parts dept is excellent, always helpful and a pleasure to deal with them More

I made an appointment two weeks in advance to visit Whitby Subaru to purchase a vehicle (4.30 p.m. Wednesday 30th June, 2021). I had all my paperwork and was ready to purchase a vehicle that very same Whitby Subaru to purchase a vehicle (4.30 p.m. Wednesday 30th June, 2021). I had all my paperwork and was ready to purchase a vehicle that very same day. I saw the receptionist, and she directed me to the waiting area - where I waited for over 20 mins. Not one staff member came to me to ask if I needed help. They basically avoided eye contact, and chatted amongst themselves. This is a clear indication of what the after sales service would be like. I called my husband and explained that my money wasn't good enough for Whitby Subaru. He collected me and we went straight to Whitby Mazda. That very same day I purchased a 2021 Mazda CX30. The service at Mazda was the complete opposite! The Mazda sales rep (Nigel) was very accommodating! As soon as I entered the building people asked if I needed help. It's a win for me as the safety rating on the vehicle I purchased far surpassed Subaru's. Subaru Whitby, stop judging people by their appearance. Invest in customer services and sales training for your team. More

Keshia is always helpful when ever I visit She is Keshia is always helpful when ever I visit She is knowledgeable,always made sure I am satisfied and happy with my work Keshia is always helpful when ever I visit She is knowledgeable,always made sure I am satisfied and happy with my work More

John Ellenson and Chris Benson were great to work with. They ensured we were completely informed about our new vehicle and worked with us on a very fair trade-in price for our old vehicle. Couldn't recomme They ensured we were completely informed about our new vehicle and worked with us on a very fair trade-in price for our old vehicle. Couldn't recommend this dealership and these employees highly enough! More

Jeff Draga, John Ellenson, and Tara Parsons were incredibly informative and helpful when choosing our Forester Limited. Their teamwork and expertise made it a enjoyable experience. Thanks for helpin incredibly informative and helpful when choosing our Forester Limited. Their teamwork and expertise made it a enjoyable experience. Thanks for helping us decide on a colour Jeff! More

An issue arose after we took delivery of our new Outback XT, Bob and Allan immediately rectified the issue, A to Z perfect service. Highly recommended. Steve. XT, Bob and Allan immediately rectified the issue, A to Z perfect service. Highly recommended. Steve. More

Bob McCann was incredibly informative and helpful in our decision to find the perfect Subaru for our family. He even came in on a day off to finalize the deal. Thank you! decision to find the perfect Subaru for our family. He even came in on a day off to finalize the deal. Thank you! More

My wife and I were driving by without an appointment and noticed a car she’d be interested in and were happily welcomed by Patrick who quickly got us signed in and ready to go for a test drive within minute noticed a car she’d be interested in and were happily welcomed by Patrick who quickly got us signed in and ready to go for a test drive within minutes. He was very friendly and knowledgeable and helpful with all of our questions to make us the proud owner of her new car! Highly recommend this dealership to everyone. More

My husband and I made an  appointment with Gary Pinnock at Whitby Subaru the end of January to look at previously owned SUV's. Gary was so friendly and helpful that we relaxed immediately. He showed us exa at Whitby Subaru the end of January to look at previously owned SUV's. Gary was so friendly and helpful that we relaxed immediately. He showed us exactly what we were looking for and we test drove 2. When we told him that it might take us awhile to check out everything, he calmly suggested we take our time and that we shouldn't worry. Despite the fact that my "better half" and I seldom agree on things, we both loved the first SUV within minutes. We each took it for a long drive and stopped to check all the features, buttons, space, etc. The longer we drove it, the better we liked it, but thought we should test drive the second vehicle for comparison. When we returned to the dealership we wanted to ask Gary several questions and talk about the prices. He was very knowledgeable as he patiently answered all our questions, without being pushy at all (which we really appreciated). We made an offer on the 2017 Forester and Gary went to 'bat' for us to to make the deal happen. Alan, the Senior Financial Services Manager was very professional, accommodating and knowledgeable as well, while completing all the paperwork, extended warranties and so on. We were so pleased with Gary, Alan, the Forester and the dealership, a month after picking it up, we're even happier with our decision. We both highly recommend Gary Pinnock and the entire staff at Whitby Subaru. More

Great customer service and fixed everything I was concerned with She was super and knew right away what I was talking about as I am not a car person. concerned with She was super and knew right away what I was talking about as I am not a car person. More