Whitby Subaru

Brought my 2018 Crosstrek in for a software update It was not done correctly It is not updated Very disappointed Tried contacting via text messages No one has responded was not done correctly It is not updated Very disappointed Tried contacting via text messages No one has responded More

Excellent help from Darryl in the service department for my 2020 Forester. Last week my Forester would start but turned itself off a few times so I wanted Subaru to check it over. I had purchased an extend my 2020 Forester. Last week my Forester would start but turned itself off a few times so I wanted Subaru to check it over. I had purchased an extended warranty at Whitby Subaru so towing to the dealership didn’t cost me anything out of pocket. Darryl in the service department explained everything that was being checked and 2 service technicians looked over and tested the systems on my vehicle to assure me my Forester is in excellent shape and once again running perfectly. I take excellent care of my Subaru so it’s very important that the people who maintain it are meticulous. Whitby Subaru services exceeded my expectations and the service team has been honest and trustworthy. More

Recently bought a 2019 limited outback with less 50000km . Upon pickup all the previous owner information remained in the info system. Not great for privacy. Within less than month the entire information s . Upon pickup all the previous owner information remained in the info system. Not great for privacy. Within less than month the entire information system went black. So left car with dealership in london. They had to before an update. So likely missed. I had to call whitby to get them pay for this as London dealership says not covered. Loss car for entire day plus had to deal with both dealerships to get this paid. So I decided to review my 152 point inspection. Ooops guess they forgot to provide this too. Another call to dealer. Since its winter I didnt test my AC . Well we got a crazy heat spell in April. Turn on air no work. Back to the dealer in whitby. Well 300 to refill and they want to due an entire test which would.be over 1k. So a car with less than 3k on car less than 90 days old no AC for a car over 30k. Tara the Service.manager insisted not her issue. Her demeanor and lack of willingness to work with a new customer was apparent. We left. Clearly the AC was an issue prior to buying the car and they dont care. More

I have recently picked Subaru Forester 2023 limited from Whitby. I though it would take 6 months to get it, but It is delivered with in 3 months. Customer service is really good. Thanks patrick Mutuc and W Whitby. I though it would take 6 months to get it, but It is delivered with in 3 months. Customer service is really good. Thanks patrick Mutuc and Warren Khan for wonderful customer service. More

Just got a beautiful 2019 subaru forester. Thank you Gary Pinnock for the best experience ever buying a vehicle. The whole team including Sara Pearson and Mark where top notch. Highly reccomen Thank you Gary Pinnock for the best experience ever buying a vehicle. The whole team including Sara Pearson and Mark where top notch. Highly reccomend. More

This review relates only to my direct experience with the Service department. In short they attempted to charge me over 300$ for a repair that was unnecessary. I took it for a second opinion and the proble Service department. In short they attempted to charge me over 300$ for a repair that was unnecessary. I took it for a second opinion and the problem was fixed within 15mins at no charge by another garage. At best they are incompetent and missed an easy fix, at worst they tried to fleece me. I gave them several opportunities to explain themselves, but they got defensive with me and offered no plausible excuse. I would have been none the wiser if I had indeed gone ahead with their quoted repairs. I would urge anyone to get a second opinion for any repair suggested here over 100$, it may save you thousands of dollars. I certainly would not trust them. More

Very satisfied owner of a pre-owned Crosstrek. First time buying online before I repatriated from Thailand. Great service from Bob Mccann with my overseas call and he described the car perfectly. First time buying online before I repatriated from Thailand. Great service from Bob Mccann with my overseas call and he described the car perfectly. Car ready for me with all the paper work when I arrived. Great service/warranty package arranged with Elihu and I am safely on the road. Extremely pleased! More