Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Whitby Oshawa Honda
Whitby, ON
2,636 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,636 Reviews of Whitby Oshawa Honda
May 11, 2017
Great Service I recently purchased a civic from Whitby/Oshawa Honda, the service was great and the staff were very easy going and didn't try to pressure me into a s I recently purchased a civic from Whitby/Oshawa Honda, the service was great and the staff were very easy going and didn't try to pressure me into a sale. All my questions were answered and I felt good about my purchase, Calvin the financial services manager especially stood out to me because of his knowledge of the brand and he went above and beyond to get me the price and monthly payments I was hoping for, ill definitely be coming back for my next purchase More
by carguy123456789
Employees Worked With
Calvin Alon
May 10, 2017
WORST CUSTOMER EXPERIENCED EVER!!!! Calvin Alon basically single handedly RUINED my car buying experience at Whitby Oshawa Honda. Went in on Saturday and settled on a 2015 Honda Civic t Calvin Alon basically single handedly RUINED my car buying experience at Whitby Oshawa Honda. Went in on Saturday and settled on a 2015 Honda Civic touring edition. Calvin was the financial service manager assigned to us. He started trying to sell us extended warranties and rust-proofing packages. He could tell that we were very unsure so he told us that he would calculate the price to include it, have time to think about it before we come pick up the car and if we decide that we didn't want it, to let him know before we pay for the car and he will take it out of the total price. After much consideration, we decided not to take the warranty, and on the day of pick-up (Tuesday), I went into Calvin's office to let him know. This is where it all went downhill. He told me that he already registered the warranty and can't do anything about it. After I mentioned our conversation, he told me that even if he did cancel it, he would have to increase the price of the rust-proofing, since it was a "package deal" and take back the oil-changes he "gifted" us. To my frustration, I agreed. He then said that he told us that we had to let him know BEFORE we came to pick up the car if we did not want the extended warranty, and that we were being very "unprofessional" letting him know last minute, didn't know you had to be "professional" customers...to purchase a vehicle... (Before all this, we had been e-mailing back and forth as I was hesitant on my purchase, but ultimately decided to go through with it. But hours after I left the dealership and started having concerns I let him right away.) I then kept assuring him that if I had known, I certainly would have let him know (as I did with my concerns about the purchase through e-mail), but that is not what I got from our conversation, or atleast I tried to say that...you see, he kept cutting me off and telling me it didn't matter (would not let me talk). I asked him if he could try see it from our point of view and he flat out said "no, it just doesn't make sense". My boyfriend asked if he could just tell him our side of it, and he kept saying "no, it doesn't matter anymore". He then asked me back for the gift card for the oil change (which I had yet to receive) and said he thinks the price of the rust-proofing is actually $200 more than the original price he told me on Saturday. You see, I can understand if it was a misunderstanding. But how Calvin handled the whole situation is COMPLETELY UNACCEPTABLE, especially since this company prides itself in customer service. I was EXTREMELY frustrated and upset, as I felt like I'm the one who kept having to apologize and be level-headed about the while situation. Calvin was basically yelling at us while talking down to us, blaming the whole situation on us and kept cutting us off when we tried to speak our truth. Oh, and he also said I costed him a "sale" because he was too busy trying to cancel the warranty that he couldn't process another deal for another customer. (I for some reason, apologized...again...) Oh, and here is the best part...2 seconds after he started the paperwork, he turned to us and said that we have 30 days to cancel, we can cancel the warranty ourselves if we really don't want it. THANKS! (I told him no, because I don't want to pay for something I did not want in the first place...and how can we trust him on that??? Also, I was so tempted to just walk out on the deal, but they had my $1000 deposit) He then sent us to our sales person Jordan (who is AWESOME by the way) to finish up. After Jordan saw how upset we were, he was able to bring over the floor manager Frank. Right before Frank came over, Calvin came over and tried to apologize for his rude behavior. At this point I was so boiling mad, I couldn't even talk. I did NOT accept his apology, I almost started yelling, I was so mad. It felt like he was just trying to cover his bases before the manager came over.. Talking to Frank, he assured us that this situation was going to be taken up the the general manager the next day, ensured that all the prices were right for our sale (because at this point we did NOT trust Calvin), and still gave us the gift card. After all this, shout outs to JORDAN CROSSFIELD, their ALL-STAR team member. HE was very patient and understanding, and VERY professional. He tried saved what was left of the night, and even stayed back an hour after closing to ensure that everything was a smooth and easy process. I would give his customer service 5+++ stars! More
by nikki123
Employees Worked With
Calvin Alon
May 09, 2017
Amazing!! Peter is a great guy. He is an awesome seller. I bought my first. Ew car from him and he made the experience amazing. He is really great. Peter is a great guy. He is an awesome seller. I bought my first. Ew car from him and he made the experience amazing. He is really great. More
by Scott Valade
Employees Worked With
Peter van Dorsser
May 08, 2017
Quality at its finest THIRD CAR FROM THIS PLACE and she flies! I not the type give reviews but hey, they desserve it. Jordan, Calvin, Kyle, and the whole team. You are made THIRD CAR FROM THIS PLACE and she flies! I not the type give reviews but hey, they desserve it. Jordan, Calvin, Kyle, and the whole team. You are made to feel like a apart of the family. I not only highly rec. But its the only place ill go. Big up to Jordan Crossfield More
by stephen stoddart
Employees Worked With
Jordan Crossfield, Paul Van Huss, Kyle Thomas, Calvin Alon
May 08, 2017
Great Salesperson Go and see Peter in Sales. He's a great salesperson to deal with! Very professional and full of knowledge. This will be my 3rd Honda. Great dealership Go and see Peter in Sales. He's a great salesperson to deal with! Very professional and full of knowledge. This will be my 3rd Honda. Great dealership as well. More
by Marshall Siblock
Employees Worked With
Kyle Thomas, Peter van Dorsser
May 08, 2017
Easy to buy with good service Peter was a great salesman and guided me easily through purchasing my dream car. Financial part was done by Brad and he was great too. Helped me keep Peter was a great salesman and guided me easily through purchasing my dream car. Financial part was done by Brad and he was great too. Helped me keep my payments low! More
by MARSHAL11
Employees Worked With
Peter van Dorsser
May 08, 2017
Return customer I have dealt with Peter now for a couple times over the past few years and he is consistent, knowledge as all Heck, and very reasonable to deal with. I have dealt with Peter now for a couple times over the past few years and he is consistent, knowledge as all Heck, and very reasonable to deal with. Don't leave Peter! I will be back... More
by Murray
Employees Worked With
Peter van Dorsser
May 08, 2017
Kash is king. I drove down Whitby Honda seeking a neon green coupe (you know the one). I had the pleasure of being introduced to Kash. To make a long story short, I I drove down Whitby Honda seeking a neon green coupe (you know the one). I had the pleasure of being introduced to Kash. To make a long story short, I purchased the car with one caveat; it had to be delivered to Barrie, Ontario. Not only did Kash personally deliver my car and close the deal, he drove up a second time to deliver the all-season mats which were forgotten on the first trip. This is minimum a 3 hour round trip. Kash spent over 6 hours driving to fulfill his obligations. Old school dedicated service, amazing. This is a testament to Kash's dedication to his customers, and the service focused culture at Whitby Honda. In addition to the amazing service I must tell you that I'm enjoying my first Civic immensely, its a quality vehicle. I'd recommend anyone to Whitby Honda, and if he's available, ask for Kash. More
by ER West
Employees Worked With
Kash Imran
May 07, 2017
Amazing We had such a pleasant experience buying our CR-V ... George was very helpful and took the time to explain everything to us .. tried his best to get m We had such a pleasant experience buying our CR-V ... George was very helpful and took the time to explain everything to us .. tried his best to get me the best deal and listened to everything and answered all the questions we had. I recommended anyone that wants to buy a car to visit George. Thank you George More
by Amani
Employees Worked With
George Huang
May 06, 2017
service was top notch My husband and I have been looking to find a car since the vw diesel issue. Today we thought to try Honda. We had went to all the dealerships and it w My husband and I have been looking to find a car since the vw diesel issue. Today we thought to try Honda. We had went to all the dealerships and it was John that was beyond accomadating, friendly and knowledgeable. He went above and beyond to work with us. I would defiantly recommend him to all of my family and friends. Extremely satisfied. More
by KristaHunter
Employees Worked With
John Baird
