Whitby Oshawa Honda

GREAT STAFF Service was great, fara and tony are the reason we keep coming back for more! Thanks you guys. Explained everything in detail, which was super helpful Service was great, fara and tony are the reason we keep coming back for more! Thanks you guys. Explained everything in detail, which was super helpful. More

5 star experience! I have had the pleasure of working with Aaron from Whity Honda dealership last week. I must say, i had a very pleasant experience. Aaron not only help I have had the pleasure of working with Aaron from Whity Honda dealership last week. I must say, i had a very pleasant experience. Aaron not only helped me choose the right vehicle that matches my budget but also treated me with respect. Thanks Aaron and team for helping me secure a great ride. Will def refer my friends and will be a customer again. More

Horrible experience. Buy something else somewhere else Sorry for my long review. Please read. Stay clear of this dealership. They will sell you a piece of crap and then expect you to just be ok with it. I Sorry for my long review. Please read. Stay clear of this dealership. They will sell you a piece of crap and then expect you to just be ok with it. I have worked with Derrick in Sales here. I have been in touch with Trevor, Dominic, Fara, Sara, the list goes on. The General Manager is John Biglow does he does not answer his phone. I have left him three VM's so we could try to sort out my issues. Buy a Toyota if you are considering a Honda. Way better reliability. I sincerely regret my purchase. Honda has too many issues. I bought a brand new Odyssey and the same day I had 3 issues. I purchased a vehicle 3 weeks ago from this dealership, a new 2019 Honda Odyssey Touring. I purchased it on Sept 18th, 2019. We were scheduled to pick it up on Sept 25th at 1pm. I got a call from Trevor on that day saying the Car will not be ready, pick it up Sept 27th. My Sales rep was Derrick Charles. I came as scheduled to pick up my car on Sept 27th and met with Trevor. The Bill of Sale was wrong and had to be corrected three times before they said it was ok to re-sign. When they finally brought my car, it was not clean. They said, sorry, let us clean it. I had completed my PDI which was poorly done with Dominic and Trevor(we did the PDI outside, not in a bay). Then when I was about to leave, they asked me if they could mail out my Ownership, to which I said no. They finally ran back to the Ministry and got my Ownership for me. I did not leave the dealership till nearly 5pm on Friday and had to head back from Whitby to Brampton(88 kms away). Whole day wasted. Now I drive the car home and I notice the Oil is at 50%. This is a brand new car and the oil change should have been done(showing 100%). Then I hear a noise from the brakes which is constantly heard. I call Trevor right away and explain these issues. There were actually three issues, the brakes, the oil change and the rear temperature control was not working. Trevor ordered the part for me and scheduled me to bring the car in on Wednesday Oct 2nd. The car is brought in and looked at. The oil change gets done and the rear temperature part is installed and issue fixed. They said they don’t hear the issue with the brakes. Not sure how this is not heard since the noise is extremely obvious. My concern is, this Van is for me and my family and we have 2, 11 month old twins. I don’t feel this vehicle is safe. When I drove the car home on Wednesday a new issue started with the Radio. I asked Trevor what that was and he did not comment. He threatened me that our discussion was border line harassment. xxx. He told me to call Honda Canada. I have no clue how he felt that way, when I was the victim here to Honda. They are the big fish, I am a nobody. Till this day I have no resolution to my car, both the brakes and radio are constantly acting up. I have contacted Honda Canada and waiting on an escalation from them as well. My contact there Sean Anthony is escalating since I did not like his advice. He told me basically to pound sand. I will not just be ok with a brand new car, making noise. Its unacceptable. I am concerned for my family’s safety since I have no idea why my brakes are making a noise. Could something be loose? Not sure. The concern with the radio is that it suddenly goes from being normal to making a loud noise which is startling, I don’t want this to cause an accident. If this causes an accident I will blame Honda 100%. Please do not buy a Honda, if you insist on a Honda then stay clear of this dealership. They are not professional and they have no clue how to treat people. They sell a lot of cars apparently but they have no idea how to sell them well. STAY CLEAR. Try to avoid the Mgmt here, Trevor and John(well John doesn't return calls so you might never reach him). Please buy a different make and model. Take my advice, please More

Great guy, Makes it easy. Jawed was great from the start. Easy going guy, doesn't push anything on you. Was informative when needed. Would do business with him again. Jawed was great from the start. Easy going guy, doesn't push anything on you. Was informative when needed. Would do business with him again. More

Amazing Customer Service We arrived at the dealership with no appointment, Remon Abdullah was assigned to help us. He made the entire experience fantastic! He was friendly, fu We arrived at the dealership with no appointment, Remon Abdullah was assigned to help us. He made the entire experience fantastic! He was friendly, funny and you can tell he really enjoys his Job. Thank you Remon for finding us the perfect car for my daughter and her baby. Peter in finance was also fantastic! Everyone we interacted with at this dealership had amazing customer service! More

Very bad experience!! I went to honda dealership to buy a 2010 mazda 3 they had for 2500$, they sent me to tony to help me with the purchase, he didnt show me the car claim I went to honda dealership to buy a 2010 mazda 3 they had for 2500$, they sent me to tony to help me with the purchase, he didnt show me the car claiming that its not good and recommended a 2014 nissan sentra for 6900$. He told me that the car runs great and i wouldnt put a penny on it for the next 5 years. The car being "AS IS" i wasnt allowed to take it to a mechanic and i took his word for it. I bought the car trusting honda and it turned out that the transmission of the car was really bad, the transmission almost broke on the way from the dealership to my mecanic and i had to pay 3000$!!!! just to fix it. As a sales person at honda how could you sell a car knowing it has bad transmission and hiding that fact from the buyer?!! More

Rodney Romain is a Mensch Rodney Romain has been advising my Honda car service for over a decade... perhaps 2 decades. He is a key player in why I continue to buy Honda cars. Rodney Romain has been advising my Honda car service for over a decade... perhaps 2 decades. He is a key player in why I continue to buy Honda cars. More

First-rate experience at Whitby Honda! As previous Honda owners, we keep coming back to experience the great performance of an outstanding vehicle. We love our new Honda Civic! Our sincere As previous Honda owners, we keep coming back to experience the great performance of an outstanding vehicle. We love our new Honda Civic! Our sincere thanks to Bryan for his noteworthy customer service and for taking the time to enlighten us with all of the new additional features to the 2019 model. His knowledge, attentiveness and ability to answer any questions was extremely creditable and we're grateful for the relaxed and smooth transition to our new vehicle. Thanks again Bryan! More

New Civic from John As a first time Honda customer. John made my wife and I very comfortable. His knowledge and service was excellent, friendly and just easy to deal with As a first time Honda customer. John made my wife and I very comfortable. His knowledge and service was excellent, friendly and just easy to deal with! He helped us get into a great vehicle. Thank you John!! More

Not pleasant Have referred & purchased few cars, I feel I need to keep reaching out for things that should’ve been managed by the sales rep. Have referred a friend Have referred & purchased few cars, I feel I need to keep reaching out for things that should’ve been managed by the sales rep. Have referred a friend & yet it’s been over a month that I haven’t received the referral cheque as I was told it’s been mailed. More