Whitby Oshawa Honda

Poor workmanship My 2012 Civic required new front brakes as I was told they were worn beyond the minimum level. I couldn't tell because they worked perfectly and made My 2012 Civic required new front brakes as I was told they were worn beyond the minimum level. I couldn't tell because they worked perfectly and made no noise at all. Nevertheless it was clear they needed changing. I had them change the brakes and rotors. Within 1 day of driving I heard a loud, hollow noise following by squeaking. I'm not mechanic, but it seemed that something moved out of place or bent when I stopped. I then heard the brakes squeaking each time I used them thereafter with slight pulsation when pressing the brakes. No more loud hollow noises but sqeaking every time the car was driven for around 10 to 15 minutes. Was told by customer service that I needed to come in to see the same service advisor that I dealt with to fix the issue. I asked when the service advisor was going to be in, so I went several times and he wasn't working when they said he would be. Once they told me they were too busy as well. I found this to be extremely disrespectful. After showing up on 3 separate occasions they attempted to turn me away yet again on the 4th try but then finally came to their senses and at least booked me in for service within 3 days. 2 days later I receive a call to cancel the appointment because of being short-staffed. We re-scheduled and they offered a rental car while they looked at my car, which was fair. They then "fixed" the problem and said it was that one of the front brakes needed to be serviced. In other words, poor, sloppy workmanship because that's what I paid them to do in the first place. Seemed ok when I left the lot and I would have left satisfied if the work had solved the problem. Within 50 kilometres of driving, however, the same occurrence of squeaking yet again. I expressed my disappointment to the service advisor via text who was actually off that day. He asked me to come back again only this time conveniently I could see any service advisor. I expressed my disappointment to the service advisor and advised that I won't be back and I won't be calling Whitby Honda either as I had enough. If the on-duty service advisor wanted to call me they could. The service advisor apologized and said they would pass the information along to the on-duty service advisor and that they would be giving me a call. That was at 9:00am. The on-duty advisor worked until 6:00pm and never called me. I would like to thank Whitby Oshawa Honda for accepting my money and delivering poor quality workmanship. The final result is someone that wasn't bothered to call me back. A single brake job has not been performed yet I wasted my money on it. After 16 years of owning a Honda, I am thorough disappointed that it has come to this type of treatment. Again, thanks for nothing. I feel as if I have been robbed by a company that i trusted for 16 years and bought 2 brand new cars from. More

Great client experience Thank you Meagan Steele for taking the time and helping me on this process. You clarified and answered all my questions and I'm happy to be a Whitby O Thank you Meagan Steele for taking the time and helping me on this process. You clarified and answered all my questions and I'm happy to be a Whitby Oshawa Honda customer. Highly recommended. Thank you! Damir More

Bought an awesome Pilot remotely from Ottawa. We got exactly what was advertised and it was an easy purchase exercise. When I arrived at the dealership everything was ready to go. Thanks Aaron! exactly what was advertised and it was an easy purchase exercise. When I arrived at the dealership everything was ready to go. Thanks Aaron! More

Great experienceGreat customer service Will definitely Great experience Great customer service Will definitely come again Tony was amazing in providing superb service and advice. Was able to help find Great experience Great customer service Will definitely come again Tony was amazing in providing superb service and advice. Was able to help find the car I was looking for months More

Made the final pickup very quick and easy. Couldn't be more happy with my new crv. Fara was knowledgeable and didn't waste anytime getting things done. Thanks more happy with my new crv. Fara was knowledgeable and didn't waste anytime getting things done. Thanks More

Great service The people that work at Whitby/Oshawa Honda are friendly and very helpful. The service was great and I recommend buying a Honda. I love my new CRV! The people that work at Whitby/Oshawa Honda are friendly and very helpful. The service was great and I recommend buying a Honda. I love my new CRV! More

I had a great service from Bryan he is an amazing salesmen, and he is great asset at Honda Whitby Excellent service, I want to mention Fara amazing job Thank you salesmen, and he is great asset at Honda Whitby Excellent service, I want to mention Fara amazing job Thank you More

Very helpfull, willing to go that extra mile to ensure Very helpfull, willing to go that extra mile to ensure our family needs. Need more sales people I recently visited this dealership to buy a new CR Very helpfull, willing to go that extra mile to ensure our family needs. Need more sales people I recently visited this dealership to buy a new CRV and I must say that it's a great place with amazing staff. Mr Ashok was very friendly and explained everything with care. I would recommend this dealership to all. READ MORE EMPLOYEES WORKED WITH ASHOK TAWDE 5.0October 28, 2019 "Very accommodating and knowledgeable staff!" I landed at Whitby Oshawa Honda with no prior appointment and met Ashok who walked me through all the details very patiently. He accommodated all my requests whether it is to get a new vehicle for the test drive or to come at the dealership just to meet me on a non-working day. He also got me a very good deal on a new Honda CRV More

Very helpfull, willing to go that extra mile to ensure our family needs. Need more sales people like John Christie working with customers. Thanks again. our family needs. Need more sales people like John Christie working with customers. Thanks again. More

Everything with Tony was amazing I bought a car with a great deal last month and I came back again for my wife car all the way from Sarnia as I trust Tony will have the beat deal for me. Highly recommende great deal last month and I came back again for my wife car all the way from Sarnia as I trust Tony will have the beat deal for me. Highly recommended and appreciated. Also John initially helped me as well as Amy what a perfect team. More