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Wheaton Hyundai
Nanaimo, BC
49 Reviews
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49 Reviews of Wheaton Hyundai
June 15, 2017
Frustrating warranty service So back in 2011 my wife and I purchased a new Santa fe complete with the protective undercoating to the extended warranty. While we had a pleasing tim So back in 2011 my wife and I purchased a new Santa fe complete with the protective undercoating to the extended warranty. While we had a pleasing time purchasing the vehicle we have recently had very poor results with hyundai. The Santa fe itself is a great vehicle and was my third car I have purchased new from this dealership however as of late we have been having very poor service. It would seem that we have had to fight in order to even have your technicians even look at our vehicle. Our stereo has completely stopped working and we were told that it is a cost we will have to eat. I realize that audio is not covered under warranty but to not even offer to swap it out for another at the customers expense seems strange. We are also having issues with our timing tensioner. We know this because after arguing with your dealership over and over again we finally had our car diagnosed by nanaimi hyundai. Our vehicle was already in your bays overnight in order to diagnose what the problem is and now we are told that nanaimo hyundai needs our vehicle for yet another full day to run yet another diagnostic. It very much seems like nanaimo hyundai is trying to stretch this out until our warranty runs out as we have already been told how expensive for hyundai this fix is. I have purchased 3 vehicles from this same lot totalling close to 80 000 dollars spent. The simple fact that hyundai is totally unwilling to stand by the warranty that my family paid close to a thousand dollars for at the time of purchase is ludicrous. What you have told me by your companies actions is that you are totally willing to take my money but are totally unwilling to stand behind your product. More
by Frustrated james
Employees Worked With
Jesse
May 23, 2017
Poor customer service front desk Found that the service desk staff very ignorant and have to chase up my parts order the never called me when they came in or to book my vehicle in for Found that the service desk staff very ignorant and have to chase up my parts order the never called me when they came in or to book my vehicle in for repair under warranty. More
by tattyhash
Employees Worked With
front service desk staff
March 15, 2017
Outstanding care and service from this dealership! Thank you Corbin, Rick and the whole JPHN gang!!! Especially Todd Mechalchuk for doing every thing he could to get me into my new wheels!! I must say Thank you Corbin, Rick and the whole JPHN gang!!! Especially Todd Mechalchuk for doing every thing he could to get me into my new wheels!! I must say I am so pleased with the before and after service from this great team! I had a list a mile long...the SUV had to be just right...and they found the perfect one and at the right price! The drive from Victoria was worth it...and I will highly recommend you to my peeps! More
by Christine S
Employees Worked With
Corbin and Rick Lauman
August 12, 2016
Couldn't be happier I just bought a 2017 Hyundai Elantra from Corbin de Raaf at Jim Pattison Hyundai Nanaimo. Corbin was very easy to connect with, very patient with my m I just bought a 2017 Hyundai Elantra from Corbin de Raaf at Jim Pattison Hyundai Nanaimo. Corbin was very easy to connect with, very patient with my many questions, and very helpful in deciding which car best suited my family and lifestyle. I couldn't be happier! Thanks, Corbin and the rest of the team at Hyundai Nanaimo. I'll be telling my friends and family about my great experience.:) More
by Nicole Bodner
Employees Worked With
Corbin, Rick
June 23, 2016
A very happy costmers We. Would like to thank. cody Sutton of JimPattoson Hyundai Nanaimo he is a very freindly sales person and very helpful. And caring for his costmers i We. Would like to thank. cody Sutton of JimPattoson Hyundai Nanaimo he is a very freindly sales person and very helpful. And caring for his costmers i would recamend cody to help you with getting your new car or questions you have. To buy a new or use Hyundai thank you cody for all your help. And god bless your loving heart yours truely Sonbo and Leta More
by leta and sonbo
Employees Worked With
cody suttion
March 30, 2016
GM saves the day I had purchased a 2016 veloster a few weeks back noticed some scraches on the hood and side door. Brought it back to Hyundai immediately and by chance I had purchased a 2016 veloster a few weeks back noticed some scraches on the hood and side door. Brought it back to Hyundai immediately and by chance the GM Todd see me pull in. Before I even had chance to say anything he was outside to great me. He could tell that I was upset and was shown the issue,he was more than happy to discuss the way to go about fixing the issue.His solution was to properly protect the paint. I have my car back free of charge and wow it's beautiful. Thank you More
by kevin roberts
Employees Worked With
GM Todd
January 01, 2016
Santa Fe gone bad Bought a used Santa Fe from dealership in Nanaimo and when test driving it, I noticed a thunking / thumping noise when accelerating from coasting! Wh Bought a used Santa Fe from dealership in Nanaimo and when test driving it, I noticed a thunking / thumping noise when accelerating from coasting! When asking the salesman he assured me it was nothing so I went ahead with purchase! My transmission seized up 2 weeks ago and it was the transfer case that caused it! Upon further research this is a well known fact to Hyundai that the thumping noise is caused by failing transfer case! This has left a very sour taste in my mouth that they did not disclose this information when selling vehicle! More
by Far North
Employees Worked With
Not Sure
December 01, 2015
Incompetent service We bought our Santa Fe new from this dealership in 2009. Until recently, it was also serviced there. Our first indication that their service recommend We bought our Santa Fe new from this dealership in 2009. Until recently, it was also serviced there. Our first indication that their service recommendations were not to be trusted was when the service advisor recommended we replace our tires, If someone had actually looked at the four tires, they might have noticed they were brand new. They had just been replaced by a professional tire shop three weeks earlier. We finally decided to drop them for service when my wife took the vehicle in earlier in 2015. We had been having an unusual electrical problem: there was often no power when entering the vehicle. No remote locks, no lights, no clock, nothing. Trouble was, the condition was erratic and the vehicle often had power and started with an issue. We recently had the battery recently replaced, not by this dealer, and we thought the problem might be in the connection. Our clue: if we slammed a passenger door we had power and the vehicle started and all was good. She explained all this to the "service advisor" who promptly ignored what she described. An hour later, the computer diagnosis, apparently the only examination made by the mechanic, could not determine a problem. The ever helpful service adviser suggested starting with replacing the starter at $550 +. No guarantees and, of course, if the problem persisted, no refund. WE knew the vehicle started - it just had an electical problem of some kind! I thought the problem was simpler than they were making it out to be and we declined their recommendation. With the car back in the driveway, I decided to have a look myself, especially at the battery where we thought there was a problem. What I discovered was a loose battery terminal. The post on the new battery was too small for the clamp and there wasn't a secure contact. A mere $2.95 shim from the helpful local auto supply and the Santa Fe has been starting and running fine for the past six months. We are still out $75 + for the completely ineffective and unprofessional service report. However, we saved over $550 for needless recommended repairs. Our recommendation: if this dealership recommends an expensive service - get a second opinion. More
by DiverD
Employees Worked With
Service advisor
April 21, 2015
Very good service and trustworthy Excellent old time values I bought a used low mileage Jeep that the dealership had just taken in on trade. I got a very good cash sale price, a few Excellent old time values I bought a used low mileage Jeep that the dealership had just taken in on trade. I got a very good cash sale price, a few thousand below black book value. What the dealership did not know and which took me almost a month of driving to diagnose was the Jeep had a leaking head gasket which was causing a lose of coolant. Daniel Jones the General Sales Manager did not hesitate in taking steps to have the issue attended to at no cost to myself. The dealership stood behind the sale had the jeep fixed locally in Victoria for me regardless of the fact they are in Nanaimo and might have been able to do the work in-house at a lower cost. Highly recommended .. they can be trusted More
by rbm120
Employees Worked With
Daniel Jones
January 20, 2015
2015 Tucson We would like to say thank you to Sheldon Osaduik and Kim Barber for the professionalism and customer service we received in buying our 2015 Tucson. We would like to say thank you to Sheldon Osaduik and Kim Barber for the professionalism and customer service we received in buying our 2015 Tucson. We have been dealing with this dealership for 10 years now and have nothing but good things to say and will continue to recommend to family and friends. Again thank you to Sheldon and Kim for the extra effort. More
by 1shyguybc
Employees Worked With
Sheldon Osaduik and Kim Barber
