Wheaton Hyundai

Couldn't be happier I just bought a 2017 Hyundai Elantra from Corbin de Raaf at Jim Pattison Hyundai Nanaimo. Corbin was very easy to connect with, very patient with my m I just bought a 2017 Hyundai Elantra from Corbin de Raaf at Jim Pattison Hyundai Nanaimo. Corbin was very easy to connect with, very patient with my many questions, and very helpful in deciding which car best suited my family and lifestyle. I couldn't be happier! Thanks, Corbin and the rest of the team at Hyundai Nanaimo. I'll be telling my friends and family about my great experience.:) More

A very happy costmers We. Would like to thank. cody Sutton of JimPattoson Hyundai Nanaimo he is a very freindly sales person and very helpful. And caring for his costmers i We. Would like to thank. cody Sutton of JimPattoson Hyundai Nanaimo he is a very freindly sales person and very helpful. And caring for his costmers i would recamend cody to help you with getting your new car or questions you have. To buy a new or use Hyundai thank you cody for all your help. And god bless your loving heart yours truely Sonbo and Leta More

GM saves the day I had purchased a 2016 veloster a few weeks back noticed some scraches on the hood and side door. Brought it back to Hyundai immediately and by chance I had purchased a 2016 veloster a few weeks back noticed some scraches on the hood and side door. Brought it back to Hyundai immediately and by chance the GM Todd see me pull in. Before I even had chance to say anything he was outside to great me. He could tell that I was upset and was shown the issue,he was more than happy to discuss the way to go about fixing the issue.His solution was to properly protect the paint. I have my car back free of charge and wow it's beautiful. Thank you More

Santa Fe gone bad Bought a used Santa Fe from dealership in Nanaimo and when test driving it, I noticed a thunking / thumping noise when accelerating from coasting! Wh Bought a used Santa Fe from dealership in Nanaimo and when test driving it, I noticed a thunking / thumping noise when accelerating from coasting! When asking the salesman he assured me it was nothing so I went ahead with purchase! My transmission seized up 2 weeks ago and it was the transfer case that caused it! Upon further research this is a well known fact to Hyundai that the thumping noise is caused by failing transfer case! This has left a very sour taste in my mouth that they did not disclose this information when selling vehicle! More

Incompetent service We bought our Santa Fe new from this dealership in 2009. Until recently, it was also serviced there. Our first indication that their service recommend We bought our Santa Fe new from this dealership in 2009. Until recently, it was also serviced there. Our first indication that their service recommendations were not to be trusted was when the service advisor recommended we replace our tires, If someone had actually looked at the four tires, they might have noticed they were brand new. They had just been replaced by a professional tire shop three weeks earlier. We finally decided to drop them for service when my wife took the vehicle in earlier in 2015. We had been having an unusual electrical problem: there was often no power when entering the vehicle. No remote locks, no lights, no clock, nothing. Trouble was, the condition was erratic and the vehicle often had power and started with an issue. We recently had the battery recently replaced, not by this dealer, and we thought the problem might be in the connection. Our clue: if we slammed a passenger door we had power and the vehicle started and all was good. She explained all this to the "service advisor" who promptly ignored what she described. An hour later, the computer diagnosis, apparently the only examination made by the mechanic, could not determine a problem. The ever helpful service adviser suggested starting with replacing the starter at $550 +. No guarantees and, of course, if the problem persisted, no refund. WE knew the vehicle started - it just had an electical problem of some kind! I thought the problem was simpler than they were making it out to be and we declined their recommendation. With the car back in the driveway, I decided to have a look myself, especially at the battery where we thought there was a problem. What I discovered was a loose battery terminal. The post on the new battery was too small for the clamp and there wasn't a secure contact. A mere $2.95 shim from the helpful local auto supply and the Santa Fe has been starting and running fine for the past six months. We are still out $75 + for the completely ineffective and unprofessional service report. However, we saved over $550 for needless recommended repairs. Our recommendation: if this dealership recommends an expensive service - get a second opinion. More

Very good service and trustworthy Excellent old time values I bought a used low mileage Jeep that the dealership had just taken in on trade. I got a very good cash sale price, a few Excellent old time values I bought a used low mileage Jeep that the dealership had just taken in on trade. I got a very good cash sale price, a few thousand below black book value. What the dealership did not know and which took me almost a month of driving to diagnose was the Jeep had a leaking head gasket which was causing a lose of coolant. Daniel Jones the General Sales Manager did not hesitate in taking steps to have the issue attended to at no cost to myself. The dealership stood behind the sale had the jeep fixed locally in Victoria for me regardless of the fact they are in Nanaimo and might have been able to do the work in-house at a lower cost. Highly recommended .. they can be trusted More

2015 Tucson We would like to say thank you to Sheldon Osaduik and Kim Barber for the professionalism and customer service we received in buying our 2015 Tucson. We would like to say thank you to Sheldon Osaduik and Kim Barber for the professionalism and customer service we received in buying our 2015 Tucson. We have been dealing with this dealership for 10 years now and have nothing but good things to say and will continue to recommend to family and friends. Again thank you to Sheldon and Kim for the extra effort. More

New 2014 Sante Fe We are very happy with our new vehicle. The customer service we received from Don Stewart was very friendly and informative. We appreciate the profes We are very happy with our new vehicle. The customer service we received from Don Stewart was very friendly and informative. We appreciate the professionalism and thoughtfulness we were shown. More

good old fashioned customer service Seriously, these guys are great and I would highly recommend. So genuine and considerate. Willing to go lengths to earn your business. We dealt with D Seriously, these guys are great and I would highly recommend. So genuine and considerate. Willing to go lengths to earn your business. We dealt with Don Stewart. He was more than happy to take his time with us and we visited a couple of times and had a lot of questions. I didn't feel rushed or like I was being given the usual sales pitch. They worked hard to get our business. This was no pressure, informative good old fashioned customer service. I was introduced to the Manager who was equally eager to help us. They even provided generous loot bags to our little kids and didn't stress about them running around. Unfortunately they didn't have a second hand car on the lot that met our needs in the short space of time that we are looking. But honestly I nearly bought a car just to make them our local dealer. It really feels like they are interested in building long-term customer relationships in stead of short-term sales. More

New Tucson I recently purchased a 2014 Tucson from this dealership and I was surprised with both the sales experience and the friendliness extended by the people I recently purchased a 2014 Tucson from this dealership and I was surprised with both the sales experience and the friendliness extended by the people. My sales person Larry Jones guided me through the purchase with expertise and comfort. Once purchased, I took my mother on a journey to Alberta. I simply love my Tucson. Further, I highly recommend that if you are in the market for a new vehicle. Larry will make the experience simple. Lynn More