Back

Wheaton Honda

Edmonton , AB

4.1
507 Reviews
There are a number of Honda dealers in Edmonton, but not all are created equal. Since 1976 Wheaton Honda, formerly Millwoods Honda, has proven itself as the best Honda dealership in Edmonton for unparalleled customer service and new vehicle sales. Our formula for success is simple: we put our customers first. We find that our quality Honda vehicles virtually sell themselves, which gives us the time to answer all of your questions and take care of your individual needs. We have the best selection of new Honda trucks, SUVs and cars in Edmonton. If you're looking for trucks in Alberta, consider the award-winning Honda Ridgeline with its market-first VTM 4WD system that automatically adjusts to road conditions. We also carry new Honda SUVs like the versatile Honda CRV and Honda Pilot, and you can always count on finding a wide selection of sporty and efficient Honda Civics and luxurious Honda Accords on the lot. Honda vehicles have always set themselves apart as the most reliable vehicles on the road, and our expert sales team will be sure to help you find the best new Honda for your needs and your budget.
Contact Dealership

9688 34 Ave NW

Edmonton , AB

T6E 6S9

Directions

By Type

Showing 507 reviews

May 20, 2014

Lost and Useless I tried to book a service appointment online twice, unsuccessfully. Called after three days and was told they'd get back to me to schedule within an h More

by geraldallen
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : unknown
May 21, 2014 -

Wheaton Honda responded

Hi Gerald, I apologize for the difficulty you have had too get your car repaired. I have spoken to my Service Manager, Yeap and have asked him to give you a call to discuss what has happened. He is the one who took your appointment when you finally were able to speak to someone.It disturbs me that we would have to lose any customers over mishandlings that should have been simple. We have looked into your situation and have reasons for some of what has happened. We have not been able to locate the two emails you have sent in for booking an appointment and I will talk to our web site provider to see if there is a problem with our system. I am told the probable reason we missed your keys in the night box was because we collected the keys before you dropped yours in the box. This is not your fault but something we need to look at so we check the box more than just once early in the morning. I don't have any answers to why you didn't get a call back when you are told to expect one or why someone didn't check for your car's status when you called after you dropped the keys. I will have a meeting with our service staff to go over your situation so they can see the negative results that lack of customer service can result in.Sometimes problems occur and we find we need to change our processes accordingly when required. I hope Yeap will be able to give you some kind of explanation that will give you a sense of giving us another try. I realize you are upset and want to assure you that the ownership change that happened in 2009 has nothing to do with the problems you went through. The newer ownership group has kept all the original staff. There are a great number of employees who like Dan have been with this company for many years. I would appreciate a chance to speak to you by phone or in person after Yep and you talk in order to try and make things right. Sincerely, Ted Clark

May 22, 2014 -

geraldallen responded

The car is back running (within 24 hrs). Like I said, twice the computer booking system let me down but the other three times were because humans gave the "ya, ya" approach. I should have booked my appointment with another dealer or the Honda repair shop on 99th earlier in the process. You cannot expect customer loyalty the way this was handled. Water under the bridge.

May 23, 2014 -

geraldallen responded

After several days to cool off and get things in perspective, I won't go on a crusade to have a restaurant closed because someone forgot to bring me my tap water with a lemon slice. We will return as customers, conditionally of course. I will trust that the experience was a one off and has been handled/discussed to prevent repeat. By the same token as above, the dealership deserves the scores given for their performance. I did everything needed to get my car fixed without picking up a wrench myself.

May 23, 2014 -

Wheaton Honda responded

Hi Gerald, Thank you for giving us another opportunity to earn your trust. I realize we dropped the ball on this and deserve the review you gave us. I hope you see from the many good reviews we have had that this is an isolated event. For the future if you have any issues you can get a hold of me directly or call our Service Manager, Yeap. We have already made to our procedures due to your complaints so they didn't go to deaf ears. Yeap left you a message yesterday and would appreciate a call so he can talk about what happened and also update you on a service bulletin you need to be aware of for your car. Thanks again for your understanding and we look forward having you return as a happy customer. Sincerely, Ted Clark

April 28, 2014

Feel Good Experience From the moment we walked in the door to the point where we left the lot with a new Honda Accord Touring, nothing but 10 out of 10 for all staff we de More

by Mahlon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Nielsen
April 25, 2014

What a fantastic experience After having a terrible experience at another Honda dealership and being so dissappointed with their customer service and professionalism, I finally h More

by Klakota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emil Uniat, Brian Golamco, Brandon Fillatre
April 21, 2014

Great experience as a first time buyer! Everyone that i dealt with at the dealership was polite and helpful. In addition, they were very understanding and helped me through the process as a More

by coffeemug23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hunt, Brian Golamco, Brandon Fillatre
March 26, 2014

Always fabulous people and service, and you go the extra mile to make sure your customers are satisfied. Your dealership's "out of the box" thinking has made my life so much easier. Thank you! More

by kagibbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Hock Oon Yeap, Emil Uniat
March 25, 2014

Jim was very personable, respectful, patient and professional. Warren and James also assisted me with my new first new truck purchase and all were a pleasure to deal with. Ray was the delivery co More

by relishcaptain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ray zou, Warren Cairns, James Eveneshen
March 20, 2014

Purchased a 2012 civic today and I have nothing but great things to say. Reg Van Tassell and James Eveneshen were a no pressure due that made them comfortable for me to deal with. I will definately suggest t More

by 2014cats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Eveneshen
March 18, 2014

In December I decided to replace our old van and after doing much research I decided that I wanted to buy a Honda CRV. I sent an e-mail to Wheaton to open the discussion. After receiving a reply from Dan More

by DanLec123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 17, 2014

Had a mishap during the test drive and felt that I was pressured into purchasing the vehicle, basically had to buy the car or pay a $5000 bill and walk away. Did not sign any waiver before the road test More

by peetee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Ian Clark
Mar 17, 2014 -

Wheaton Honda responded

Patrick, I am responding to your request to review us as we are prompted by Dealer Rater when a negative or unsatisfactory review is written. This is so dealerships can make things right with their customers. I am getting a different account of the events that took place after the accident. As I understand, Ian Clark our Used Vehicle Manager sat with you and Dave Kizuk and gave you some different options on how to deal with the accident? Option 1: purchase the vehicle and have us deal with damages internally at dealer cost. Option 2 purchase a different vehicle and still have damage dealt with internally at dealer cost. Option 3 to not purchase and have your insurance cover damage at retail cost that were your responsibility. The option you chose was to continue to purchase the vehicle and have us deal with the damage on both vehicles. The benefit of this option is no Carproof report on the Accord, your insurance and driving record not affected, and approx. $2500 difference in the cost of repairs. This is how the accident was explained to me. If any of this is incorrect please let me know. Chris Huffman Business Development Manager Wheaton Honda

Apr 01, 2014 -

peetee responded

The third point is not correct. The idea of using my insurance was brought to my attention in a phone call the following day. I did approach my insurance comapny about using my insurance and was told that this was not the norm and I was questioned why I was even asking. As well as talking with friends and family they alsdo felt the situation was a little strange. My drivers liscence wasn't even copied until after the road test, and the laibility issues were never explained before the road test was started. Bottom line the experience was terrible and I hope nobody else has to go through it.

Apr 01, 2014 -

Wheaton Honda responded

Patrick, I do apologize for what you feel was a poorly handled situation. Accidents are never a good experience. We all have to abide by traffic laws and so much of this situation was beyond our control. In retrospect we probably should have involved the police and gone through proper channels. The review is posted and we will write our response stating our point of view. Chris Huffman Business Development Manager Wheaton Honda

Apr 01, 2014 -

Wheaton Honda responded

peetee, As we have responded to your review privately, I will not post the particulars. It is unfortunate that the accident happened while you were driving. We all have to abide by the Highway Traffic Safety Act. We attempted to give you options on how best to deal with the situation. If you would like to discuss this matter further please contact me directly. Thank you. Chris Huffman Business Development Manager Wheaton Honda

March 04, 2014

These guys are amazing. I am a first time car owner, and bought my older Honda off of Kijiji. When I brought it in to Wheaton Honda for the first time, they were incredibly patient in describing to me the r More

by emelvee91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hock Oon Yeap, Rick Anderson, Avery Yeung
...
48
...