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Wheaton Honda

Edmonton , AB

4.4
471 Reviews
There are a number of Honda dealers in Edmonton, but not all are created equal. Since 1976 Wheaton Honda, formerly Millwoods Honda, has proven itself as the best Honda dealership in Edmonton for unparalleled customer service and new vehicle sales. Our formula for success is simple: we put our customers first. We find that our quality Honda vehicles virtually sell themselves, which gives us the time to answer all of your questions and take care of your individual needs. We have the best selection of new Honda trucks, SUVs and cars in Edmonton. If you're looking for trucks in Alberta, consider the award-winning Honda Ridgeline with its market-first VTM 4WD system that automatically adjusts to road conditions. We also carry new Honda SUVs like the versatile Honda CRV and Honda Pilot, and you can always count on finding a wide selection of sporty and efficient Honda Civics and luxurious Honda Accords on the lot. Honda vehicles have always set themselves apart as the most reliable vehicles on the road, and our expert sales team will be sure to help you find the best new Honda for your needs and your budget.
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9688 34 Ave NW

Edmonton , AB

T6E 6S9

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Showing 471 reviews

June 14, 2015

Great Compared to the other Honda Dealerships around Edmonton, Wheaton Honda provided the best customer service and comfort level. We checked them all. Stra More

by Leduc puchaser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla -Delivery, Vu Dao, James Eveneshen, Wayne Cuillerier
June 05, 2015

Half Satisfied I recently bought a used BMW from this dealership. As I was from out of town I contacted Gage MALONE and asked him to check the vehicle over closely More

by crl007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Clark
Jun 11, 2015 -

Wheaton Honda responded

Hello crl007, We sent this message to you privately on June 8th, but still haven't heard back from you. We wanted to thank you so much for your feedback with regards to your experience at Wheaton Honda. We apologize that you ran into a couple of issues with your car. First of all – Yes we always make sure our customers have a full tank of fuel when they come to pick up their new vehicle. Unfortunately this step sometimes gets missed. We would be more than happy to reimburse you a tank of gas if you send us a copy of your receipt. With regards to your maintenance minder; this should have been reset by our technicians at the time of service. We would be happy to help get that reset for you. If you contact Ian Rae in the Pre-Owned Department I will make arrangements for this and the fuel reimbursement. Did you also know that your vehicle comes with a 4 year, 80,000km maintenance package from BMW? We can provide with more information about that as well. Please contact us at your earliest convenience. Thanks again for your feedback. We look forward to hearing from you. Ian Rae Pre-Owned Sales Manager Wheaton Honda

June 04, 2015

Great Karen Germscheid the leasing manager is a wonderful person. She was extremely helpful and went above and beyond. She tried hard to help resolve any is More

by Mohamad
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karen Germscheid
June 03, 2015

Out of town deal.. I am from Lethbridge,Ab.. Having 2 previous car sales through here, I swore I would NEVER buy another car again! My experiences were so awful that it More

by Lethbridge buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Golamco
May 30, 2015

Only positive things to say This was my first experience buying a new car and the entire team - Brandan, Shannon, and Kaylie- made it so relaxing. Brandan worked with me to get More

by ItFits
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylee, Brandon Fillatre, Shannon Clark
May 26, 2015

First Time Car Buyer I recently embarked on the search for my first car. With everything one hears about the aggressiveness and dishonesty of the average car salesperson, More

by PC111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Headrick
May 22, 2015

great people Honest, welcoming no pressure buying experience from Tony our sales rep to Brian in finance to Warren. Great job!. We are committed Wheaton Honda peop More

by BuyerBill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Cairns, Brian Golamco, James Eveneshen, Tony Nielsen
May 11, 2015

Great sales Pitch lousy after sales support So we went in to the dealer around 10am throughly intending to buy a CR-V The sales guy (named Wayne) was professional concise didn't waste words and More

by kevin25668
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Emil Uniat, Wayne Cuillerier
May 25, 2015 -

Wheaton Honda responded

Hi Kevin, This message was originally sent to you on May 15th, and received no response. After discussing this situation with all staff members involved, I wanted to go through the timeline of events with you, and clarify any information that may have caused some confusion. You arrived on Saturday to meet with Wayne and test drive the vehicle around 10AM, and completed the initial paperwork and credit application with our team around 11AM. At this time, our team submits that credit application to Honda Canada to determine whether you will be approved. We have no way of expediting this process, as we are at the mercy of the schedule of the bank as to when we receive that approval. In your case, we did not receive the approval until later in the day, at the same time that Emil had other customers in his office doing their delivery paperwork. When you called Wayne back at the end of the day (at 5PM), he called back within two minutes to confirm your approval, after checking with Emil once the his appointment with other customers was completed. Our dealership is closed on Sundays, and always has been. It is clearly listed everywhere that we can possibly list it, and the extra day of waiting is because the store was closed. On Monday, you contacted Wayne, who came into the store at 3PM that day. Immediately, he went to our delivery department, who called you back immediately to book a delivery appointment. At the time that you purchased additional products for your vehicle (undercoating, paint protection, rust protection and fabric protection), we advised you that we would need an extra day to ensure that the undercoating had fully cured after application (it requires a full 24 hours). Because of this, your delivery had to be booked for Wednesday. We fully agree that delivery should take place within 36 hours, factoring in business hours. If you had not requested undercoating on the vehicle, it would have been possible to take delivery on Monday night or Tuesday. In this case, it was necessary to deliver on Wednesday. We are hoping to find out if you have any feedback as to how we could have improved this process, or what steps you would like us to take from here. Please feel free to contact me at your earliest convenience. Vu Dao, New Vehicle Sales Manager 780-463-7888

May 11, 2015

With very little hope of getting a new vehicle My current financial situation matched with my negative equity made it very unlikely that I was going to see myself in a new vehicle, but with persist More

by civic2taurus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla, James Eveneshen
May 04, 2015

Good experience Great customer service with the sales and finance employees. Provided a clear answer on questions asked. Seamed to go the extra mile to facilitate the More

by Aaron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Eveneshen, Brandon Fillatre
May 04, 2015 -

Wheaton Honda responded

Hi Aaron, It would be greatly appreciated if you could email me your full name so that I can include you in this months draw for the $100.00 Keg gift certificate. You can reach me at: karen@wheatonhonda.com. Good Luck!

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