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Western GMC Buick - Service Centre

4.9

197 Lifetime Service Reviews

18325 Stony Plain Rd NW, Edmonton, Alberta T5S 1C6

197 Reviews of Western GMC Buick - Service Centre

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March 15, 2019

"Professional and efficient "

- Radar

Just an oil change but Cindy always makes my visit enjoyable. Professional,courteous and ready to assist. Cindy addresses you by your name and makes you feel at home.

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Recommend Dealer
Yes
Employees Worked With
Cindy Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 03, 2019

"Quick, and good coffee Good price too"

- Jake331121

Quick, and good coffee Good price too. Got in very early on a Saturday, got out less than an hour later. Green lights all the way

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Recommend Dealer
Yes
Employees Worked With
Ashley Brace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 10, 2019

"Service visit"

- Dan

Western GMC has great, professional customer service. Ashley Negrey was very friendly and helpful. The job was completed on time; no hassle. Another great experience at Western GMC. Keep up the outstanding service!

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Recommend Dealer
Yes
Employees Worked With
Ashley Negrey
Feb 21, 2019 -

Western GMC Buick responded

Dan, Thank you very much for taking the time to share your experience with our Certified Service Department! We look forward to your future visits! -Team Western

February 01, 2019

"Well done ! "

- Duramax

The service manager Don was extremely helpful by being fully involved in the process with gm and figuring out a solution to my problem. I faced a major repair just after the warranty period expired on my 2500 duramax. Don and gm stood behind their product and stepped up significantly, covering a majority of the bill. Gm and western Gmc have exceeded my expectations in customer service. I will be looking to purchase other gm products at western knowing that should an anomaly occur outside of a warranty period the unique circumstances will be considered.

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Recommend Dealer
Yes
Employees Worked With
Don Fricker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 21, 2019 -

Western GMC Buick responded

Duramax, Thank you very much for sharing your experience with our Certified Service Department. We're happy to have you as part of our family and we look forward to meeting and exceeding your expectations in the future! We look forward to seeing you soon! -Team Western

January 25, 2019

"Great service! Awesome "

- GMCguy

Excellent service. Will recommend to others. The sales staff, and service department is exceptional. This dealership and staff are the best. Our family has a great respect for everyone at the Western GMC Buick location.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Renee Neudorf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 28, 2019 -

Western GMC Buick responded

GMCguy, Thank you very much for taking the time to share your experience with our Certified Service Department! We look forward to your future visits! -Team Western

January 20, 2019

"Awesome"

- Pepe

She’ nice and very helpful people.. and the service maintenace crew its pretty cool just keep it up the good work and thanks all of you guys...

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Dean Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Renee Neudorf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chantal Geddes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ashley Brace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 22, 2019 -

Western GMC Buick responded

Pepe, Thank you very much for sharing your experience with Western GMC Buick! We're thrilled to have you as a customer and look forward to seeing you again soon! -Team Western

November 28, 2018

"Professional and Courteous"

- Dick

The service has always been excellent. Very professional and helpful. Cindy in particular has always goes above and beyond to make the experience very pleasurable and stress free. Thank you Cindy

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Recommend Dealer
Yes
Employees Worked With
Cindy Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 12, 2018 -

Western GMC Buick responded

Dick, Thank you so much for taking the time to share your experience with our Certified Service Department, it's a pleasure to have you as part of the Western Family! We look forward to seeing you again soon! -Team Western

November 04, 2018

"Many Thanks"

- BubbaJoe

The consistent professional friendly customer service along with quality workmanship from all departments is what keeps me coming back to Western GMC. No additional work is carried out without approval first.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Renee Neudorf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Maria
Dec 12, 2018 -

Western GMC Buick responded

BubbaJoe, Thank you very much for taking the time to share your experience with our Certified Service Department! We look forward to your future visits! -Team Western

October 31, 2018

"Getting the work done right"

- Ķen B Edmonton

I was able to get my vehicle in for service without having made an appointment and it was ready to go before supper time. I like knowing the dealership uses full synthetic oil and that all work items during the visit were being properly diagnosed and fixed by properly trained professional staff. I was happy as the bill amount was great for the work done, and felt good that I took my car there.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Renee Neudorf
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ashley Brace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 12, 2018 -

Western GMC Buick responded

Ken, Thank you very much for taking the time to share your experience with our Certified Service Department! We look forward to your future visits! -Team Western

October 17, 2018

"Service"

- Moni57

I like your people. They are friendly and up front about what needs to be done on my vehicle. I also spoke to one of the new car salesmen and he was very open about my options and financing.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Aaron Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Renee Neudorf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cindy Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 12, 2018 -

Western GMC Buick responded

Moni57, Thank you so much for taking the time to share your experience with our Certified Service Department, it's a pleasure to have you as part of the Western Family! We look forward to seeing you again soon! -Team Western

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