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Western GMC Buick - Service Centre

4.9

202 Lifetime Service Reviews

18325 Stony Plain Rd NW, Edmonton, Alberta T5S 1C6

202 Reviews of Western GMC Buick - Service Centre

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August 01, 2019

"Great service"

- Shawn B

The employees at Western GMC are very personable and great to deal with. They held my concerns with importance and made sure I was happy with the results. Thanks Cindy, Renee, Dean, and Marcy, it was a pleasure dealing with you all.

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Yes
Aug 15, 2019 -

Western GMC Buick responded

Shawn, Thank you so much for taking the time to share your experience with our Certified Service Department, it's a pleasure to have you as part of the Western Family! We look forward to seeing you again soon! -Team Western

July 30, 2019

"Great service by the department but hard to deal with steve "

- Duramax90

I came in for some warranty work and when I was explaining the situation in detail to steve he seemed very smug like I didn’t know what I was talking about. I have had a few other fiends that visited this dealer with good reviews except for fir steve. Overall the experience was good from the dealer.

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Recommend Dealer
Yes
Employees Worked With
Aug 15, 2019 -

Western GMC Buick responded

Duramax90, Thank you very much for sharing your experience with our team! Each review we receive helps us to improve the processes we have in place and we will ensure to pass along your comments. If you have any further information, we welcome you to pass it along to Doug Airy, our General Manager - doug.airy@westerngm.com - Team Western

July 18, 2019

"Unbelievable service"

- Packersfan

I've been there a few times and Everytime I have the pleasure of dealing with Renee, Chantal and Kaitlyn. All 3 of them go above and beyond to ensure my truck is taken care of. Highly recommend Western GMC for both service and sales.

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Recommend Dealer
Yes
Aug 15, 2019 -

Western GMC Buick responded

Packersfan, Thank you very much for sharing your experience with our Certified Service Department. We're happy to have you as part of our family and we look forward to exceeding your expectations again in the future! -Team Western

May 16, 2019

"Friendly and helpful staff."

- Mike

Staff were friendly, attentive and willing to admit when they didn't know something and would have to get back to me (rarity in this day).

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Recommend Dealer
Yes
Employees Worked With
May 23, 2019 -

Western GMC Buick responded

Mike, Thank you very much for taking the time to share your experience with our Certified Service Department! We look forward to your future visits! -Team Western

May 01, 2019

"Truck service and warranty repair"

- FireGuy

Steve was excellent to deal with and was completely knowledgeable in his job. Pleasure to deal with Steve, Aaron Peterson, and Alan Walker. The warranty matter was handled in a timely manner and was completed correct and on time.

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Recommend Dealer
Yes
Employees Worked With
May 23, 2019 -

Western GMC Buick responded

FireGuy, Thank you so much for taking the time to share your experience with our Certified Service Department, it's a pleasure to have you as part of the Western Family! We look forward to seeing you again soon! -Team Western

March 15, 2019

"Professional and efficient "

- Radar

Just an oil change but Cindy always makes my visit enjoyable. Professional,courteous and ready to assist. Cindy addresses you by your name and makes you feel at home.

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Recommend Dealer
Yes
Employees Worked With
Apr 10, 2019 -

Western GMC Buick responded

Radar, Thank you so much for taking the time to share your experience with our Certified Service Department, it's a pleasure to have you as part of the Western Family! We look forward to seeing you again soon! -Team Western

March 03, 2019

"Quick, and good coffee Good price too"

- Jake331121

Quick, and good coffee Good price too. Got in very early on a Saturday, got out less than an hour later. Green lights all the way

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Recommend Dealer
Yes
Employees Worked With
Apr 10, 2019 -

Western GMC Buick responded

Jake, Thank you so much for taking the time to share your experience with our Certified Service Department, it's a pleasure to have you as part of the Western Family! We look forward to seeing you again soon! -Team Western

February 10, 2019

"Service visit"

- Dan

Western GMC has great, professional customer service. Ashley Negrey was very friendly and helpful. The job was completed on time; no hassle. Another great experience at Western GMC. Keep up the outstanding service!

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Recommend Dealer
Yes
Employees Worked With
Ashley Negrey
Feb 21, 2019 -

Western GMC Buick responded

Dan, Thank you very much for taking the time to share your experience with our Certified Service Department! We look forward to your future visits! -Team Western

February 01, 2019

"Well done ! "

- Duramax

The service manager Don was extremely helpful by being fully involved in the process with gm and figuring out a solution to my problem. I faced a major repair just after the warranty period expired on my 2500 duramax. Don and gm stood behind their product and stepped up significantly, covering a majority of the bill. Gm and western Gmc have exceeded my expectations in customer service. I will be looking to purchase other gm products at western knowing that should an anomaly occur outside of a warranty period the unique circumstances will be considered.

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Recommend Dealer
Yes
Employees Worked With
Feb 21, 2019 -

Western GMC Buick responded

Duramax, Thank you very much for sharing your experience with our Certified Service Department. We're happy to have you as part of our family and we look forward to meeting and exceeding your expectations in the future! We look forward to seeing you soon! -Team Western

January 25, 2019

"Great service! Awesome "

- GMCguy

Excellent service. Will recommend to others. The sales staff, and service department is exceptional. This dealership and staff are the best. Our family has a great respect for everyone at the Western GMC Buick location.

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Recommend Dealer
Yes
Employees Worked With
Jan 28, 2019 -

Western GMC Buick responded

GMCguy, Thank you very much for taking the time to share your experience with our Certified Service Department! We look forward to your future visits! -Team Western

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