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Western GMC Buick

4.9

1,002 Lifetime Reviews

18325 Stony Plain Rd NW, Edmonton, Alberta T5S 1C6
Call (780) 486-3333

1002 Reviews of Western GMC Buick

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April 20, 2019

"Professionalism and friendliness is outstanding !!"

- Gilfred

We can't say enough about all the staff at this dealership. Starting with the receptionist to new car sales, used car appraisals and finance. Ryan, Alan, Robbie, Chantal and Aaron were so gracious and helpful. They were patient with us as we don't often buy new vehicles and needed to be somewhat hand held through the process. That was done in the best way possible. Being introduced to the lady in service was a nice touch for when we come in later. The professional and friendly style is outstanding !! We love our new Buick, thanks again for a great experience.

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chantal Geddes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alan Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Robbie the used car manager, Marie in service.
April 18, 2019

"Great Experience !"

- Richard

Aaron was a pleasure to deal with , very good product knowledge explaining all the features of my new Terrain. Tip of the hat to the detail dept., the vehicle was spotless.Thanks to Rebecca & Mr. Walker for their assistance !

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Peterson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chantal Geddes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rebecca Gottfried
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Doug Airey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alan Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 17, 2019

"Love my truck"

- Ronnie

Enjoyable buying experience. Got what I wanted at a good price. Financing well explained and even helped us sync our phones...thanks Meghan. Great job

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Recommend Dealer
Yes
Employees Worked With
Megan Drier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ashley Brace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rebecca Gottfried
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 17, 2019

"Part of the Western Family"

- K and R Kehoe

Thank you to the Western staff especially Aaron Walker, Alan Walker and Rebecca Gottfried on our recent truck purchase. Aaron is an honest, easy going and friendly salesman. He focused more on getting us the vehicle we wanted and raising questions we may not have thought about rather than pushing a sale he felt was best for us. The follow up calls to get the purchase completed on our schedule were always answered quickly and no details were missed in the walk through. Aaron is always willing to take a call with a concern even days after the purchase. A thank you goes to Rebecca as well for having all the finance details organized to make that part of the process smooth and stress free. Western will make you feel like family by introducing you to staff in all departments and will go out of their way to ensure you are happy. Thank you to all the staff. Ronda and Ken Kehoe

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Aaron Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Hillerud
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Renee Neudorf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cindy Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rebecca Gottfried
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alan Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 16, 2019

"Purchase of new Canyon"

- solinski13

I had a fantastic experience with Megan, Maria and Rebecca at Western Buick GMC. Could not be happier with the service, and friendliness of all the staff at Western. Will definitely share my experience with others. Extremely satisfied with my choice of dealerships and vehicle.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Megan Drier
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rebecca Gottfried
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Maria in service
Apr 17, 2019 -

Western GMC Buick responded

solinski13, THANK YOU very much for sharing your experience at Western GMC Buick, we appreciate having you as a customer and look forward to seeing you again in the near future! -Team Western

April 12, 2019

"The best service experience to date"

- pazcr.2019

I would like to thank Western GMC for making us feel welcome and important during our visit at their location. Ryan Law was very friendly and showed his interest to help us. The day when I picked up the vehicle, it was really nice and shiny. Ryan even helped put the floor mats nicely. I really appreciate he’s dedication to his work and how happy he made people with the good service he provided. Thanks a million Ryan, you’re the best.

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Gottfried
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 17, 2019 -

Western GMC Buick responded

pazcr.2019, Thank you so much for taking the time to share your experience, it's a pleasure to have you as part of the Western Family! We look forward to seeing you again soon! -Team Western

April 10, 2019

"New truck purchase"

- truck guy

Both Aaron Peterson and Rebecca Gottfried took the time to fully explain the vehicle, pricing and the financing details. Rebecca offered valuable advice on the financing and down payment. Aaron spent a significant amount of time with us to explain the features and operating details of the truck. There was very limited selection for what we were looking for. Very surprising the limited availability of safety features in GM trucks. Just a comment that GM should not offer a choice of 5 stars but consider any rating less than 5 as unacceptable. Misleading to anyone looking at ratings on line.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Peterson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rebecca Gottfried
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 17, 2019 -

Western GMC Buick responded

truck guy, Thank you so much for taking the time to share your experience with us, we look forward to seeing you again soon! -Team Western

April 09, 2019

"Amazing experience "

- Judixu

I've never had a better experience at a dealership. Everyone is fun, helpful, pressure free. I will be recommending them to everyone. Thanks again.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cindy Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rebecca Gottfried
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alan Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 10, 2019 -

Western GMC Buick responded

Judixu, THANK YOU very much for sharing your experience at Western GMC Buick, we appreciate having you as a customer and look forward to seeing you again in the near future! -Team Western

April 03, 2019

"Great Customer Service "

- Cheryl V

Had a great experience buying my used 2018 GMC Terrain. Aaron was never pushy and always patient with my multiple questions. I would highly recommend him to anyone looking for a new vehicle.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Peterson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 10, 2019 -

Western GMC Buick responded

Cheryl, we're pleased you had such a fantastic experience at Western and decided to share it with us in this review. We hope you enjoy your new GMC Terrain and we look forward to seeing you soon! THANK YOU! -Team Western

April 02, 2019

"Most helpful salesman I have ever known"

- Erin Cloutier

Paul went above and beyond to help me find the vehicle I wanted. From the beginning of our meeting straight through to STILL helping us out. And he has done it all without a singular negative vibe. Very willing to help my husband and I out at the drop of a dime, even on his days off while we are on vacation and cant get our vehicle to start! We have for sure had our share of issues with the vehicle, but that does not affect my view of this dealership, and Paul. Especially since every time we have called/emailed Paul and put him through the million concerns/questions/requests... He responds with solutions. Every. Time. Thank you so much for all that you have done for us, Paul. You clearly take your job very seriously and it 100% shows that we are more than just another sale to you. We are customers and human beings as well. Thank you! Erin Cloutier and Kyle Cloutier

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Simonato
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chantal Geddes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rebecca Gottfried
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 10, 2019 -

Western GMC Buick responded

Erin and Kyle, Thank you so much for taking the time to share your experience, it's a pleasure to have you as part of the Western Family! We're pleased to hear Paul took good care of you and our entire team look forward to seeing you again soon! -Team Western

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