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West Edmonton Hyundai

Edmonton, AB

3.1
847 Reviews

10120 178th St

Edmonton, AB

T5S 1P5

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847 Reviews of West Edmonton Hyundai

January 10, 2014

Richard Lam was very welcoming and honest. He provide a good service and I got a good deal for the car. Over all that is a good experience for me. More

by Fang0914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 07, 2014

Good experience as a first time buyer, didn't feel too pressured. The sales staff I worked with, Richard Lam, was knowledgeable and helpful, and took the time and effort to be around and available dur More

by jshimizu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 07, 2014

Sales guy Richard Lam was very good to deal with, he showed his manager an initial low ball offer from me without hesitation, never tried to push a more expensive car on me and when we couldn't agree on More

by micahryan27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 04, 2014

My wife and I went to this dealership, Kip greeted us with a smile at the door soon as we walked in., after learning what we were looking for, he went thru his files to find a vehicle that meets our need More

by edwpoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kip Rosvold
December 23, 2013

Kip has sold me and my husband, our last three vehicles he is extremely knowledgeable, efficient, and attentive to detail. and extremely friendly, i would happily deal with him again. i have dealt with More

by eponaswolf33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kip Rosvold
December 18, 2013

Alan was awesome!! There's really nothing more that I can say. When I came in I had a very clear picture of what new car I wanted and a budget I need to stay within. Rather than try to upsell me on a mor More

by cseidl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Sugiyama
December 18, 2013

Upon my arrival into the dealership, I was immediately greeted by a very friendly and knowledgeable sales associate. Because I had been referred to Kip I asked for him and she gladly did so. Kip was very More

by lorrbour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kip Rosvold
December 11, 2013

I just bought a hyundai Elantra GL 2013 from this dealership and Kip gave a really good deal on that. I got the winter package for free and another $1500 adjustment. If you are planning to buy a car, More

by ramiar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kip Rosvold
December 05, 2013

My experience previously was good with West Edmonton Hyundai. This time it was just terrible. My goal was to buy a 2014 Santa Fe. Agreed to a price over the phone with a salesperson, then when I came in More

by kitpoon0315
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Parks
Dec 05, 2013 -

West Edmonton Hyundai responded

Kit, Our dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience. You were given two options for purchase as Hyundai has two promotional interest rates. One at a scaled rate starting at 0%, escalating in term up to 3.2% and another option at 3.6% that came with additional cash incentive from the manufacturer. I was told you chose the later option as the monthly payment actually worked out lower. We pride ourselves in up front information that is fast and friendly. Our worksheets even have government and bank fees right up front. In regards to the cost on an a different color there was not a cost to a color but a cost to ship a vehicle from another dealer to get the color in question because we had negotiated a great deal and did not have enough profit to warrant paying shipping on a different unit. Dealings were done in person and over the phone. I understand you dealt with Danny before leaving then made an agreement over the phone. After arriving back at the store you were introduced to the business office to sign loan agreements and set up a delivery. There you became upset with the interest rate and wanted them to change it to the lower rate while using the cash incentive. You were then given the two options again but decided to abruptly conclude business dealings. Danny agreed to refund the deposit immediately but stormed out unwilling to wait. As we still intend to give you your money back in full I am not sure why there are harsh feelings. All we can do as a company is our best and if we can not satisfy the customer we can just agree not to do business. As you are scheduled to come see us Friday to your deposit back. I am hopeful this can be resolved without further action as I don't believe this review or the opinions you expressed on facebook are warranted. I welcome the opportunity to meet with you Friday as even though its my day off I will be in the office until 12:00. Sincerely, Brian Dawson General Sales Manager West Edmonton Hyundai

Dec 05, 2013 -

kitpoon0315 responded

I actually am coming in to the dealership tonight to get my refund and would welcome a discussion with you. I should be there around 5:45pm and I can perhaps actually shed some light on my perspective as to where I actually got upset and the timeline of this whole transaction because I do not believe you are actually being provided the entirety of the story. Please let me know if you will be present Brian, thanks!

Dec 09, 2013 -

West Edmonton Hyundai responded

Kit, Sorry I missed you on the 5th. I would and still do welcome a chance at a conversation. Just to review what was said when you spoke to Chris when he refunded your deposit. He mentioned you said you just wanted to pay cash and we would not honor the price you had negotiated. Is this correct? Thanks, Brian Dawson General Sales Manager West Edmonton Hyundai

Dec 10, 2013 -

kitpoon0315 responded

Hi Brian. Yes, I've spoken with Chris and have explained it to him. Three things I was most annoyed/disappointed with: - Nicky from financing's attitude (set off this whole situation). When Chris explained why they preferred not to do a refund over the phone, it was a much better (yet still questionable) explanation. If there were past incidences of staff refunding to the wrong credit card, the chances of thathappening again is slim (factoring in year and month of credit card) and should really not penalize the consumer (by wasting their time and having them come in again) but rather, staff should be doing a double and triple check prior to pressing the ok button. - Danny trying to confront me about the poor review telling me it was "really highly unappreciated" instead of trying to actually read the review carefully. Had he read the review, he would have seen that my only complaint of him was that he did not issue a refund to my card as he promised and instead now I have to waste time coming back. It also shows a poor attitude and mind set in trying to improve customer experience when you aren't trying to see what you can do better for an already irate customer but rather are trying to make them feel even worse for taking the time to express their perspective. - Finally, the price change when I came in to finalize the deal. Chris and I have already talked about it at length and while I don't doubt the veracity of what he said, I think you will have a tough time convincing not just me but most customers that your product, once agreed to a price, will vary in pricing depending on whether you want to pay debit, credit or cash.

Dec 10, 2013 -

kitpoon0315 responded

Curious enough Brian, my mastercard statement still does not show the refund. I was there on Thursday evening to get the refund with Chris.....is this normal to take that many days to process? Thanks.

Dec 11, 2013 -

West Edmonton Hyundai responded

Kit, I am the one that makes policy in regards to credit card procedures. As we have had to chase money I do not refund over the phone. I know you own or run a business too and if you had to chase $5000.00 for 4 months you may see my point of view. One can only check our double check the information that is recorded. It is sometimes hard to understand a person via phone. I would then have to set a policy for only those who have an accent. Would that be fair? We don't make this type of policy without thinking it through and it is not designed in an attempt to "waste ones time". Your refund is done instantly on our end. You would have a refund slip with a transaction # to track the money which is another good reason to come in and do this in person. Credit card companies are notoriously slow in actually returning this money to a customers balance unfortunately. It can sometimes take weeks. In regards to our dealings with you. There was no price change when you went into the business office. You decided you wanted a different purchase plan with a lower interest rate that would not qualify for factory cash incentive. When this was explained to you, you became angry and left. If you had wanted to pay cash as you now told Chris we would have gladly proceeded with the transaction. If every person decided it was poor customer service when we have a difference of opinion or had to say "no" we would have a very poor rating. We do however strive to make our customers happy and win many awards for customer service. It is curious you thought this warranted a bad review and I hope your customers are more forgiving and/or understanding then yourself.

Dec 11, 2013 -

kitpoon0315 responded

This seems to be getting less of a "trying to find out what's going on" and more of "defending your staff" exchange, as evidenced by your snide remark at the end of your message. For your information, I had a refund done from Southtown Hyundai as well, no issues there. Got the refund and had it show up on my statement the next day. Never had to go in. It's your store, you set your policy. I just tell you what that means to me as a prospective customer and if you don't feel that that is useful information, that's your call. I agree with your statement here: "If every person decided it was poor customer service when we have a difference in opinion...etc.". The thing you are missing here is that I didn't give a poor customer review because we disagreed...if that was true, the poor review would have hit the review websites the day that I left the dealership on Nov 29th. The negative review showed up only after having dealt with Nicky Dec 5 , prompting me to actually go into detail about *all* the things that did not proceed well. Only one out of the three major complaints I had with your dealership actually involves the purchasing experience. Great to know your dealership wins awards but try and keep an open mind that perhaps there's always room for improvement.

November 29, 2013

EXCELLENT OVERALL EXPERIENCE. Within a very short amount of time and effort and no guff, I bought a new base-model 5 door Excel that I'm still so TOTALLY HAPPY with, even now after a few months on the road More

by ogopogo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Osler
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