West Edmonton Hyundai

I just bought a hyundai Elantra GL 2013 from this dealership and Kip gave a really good deal on that. I got the winter package for free and another $1500 adjustment. If you are planning to buy a car, dealership and Kip gave a really good deal on that. I got the winter package for free and another $1500 adjustment. If you are planning to buy a car, you better call this dealership and check their prices! Good luck! More

My experience previously was good with West Edmonton Hyundai. This time it was just terrible. My goal was to buy a 2014 Santa Fe. Agreed to a price over the phone with a salesperson, then when I came in Hyundai. This time it was just terrible. My goal was to buy a 2014 Santa Fe. Agreed to a price over the phone with a salesperson, then when I came in to pay for the vehicle, I was told: 1.) That because I was paying cash, all of a sudden I will now be paying an additional $1200 2.) The initial color that I had chosen was unavailable, and the next color that I chose will now cost me an additional $198. I left as a result of what I perceive as dealing in bad faith, and upon leaving, asked the sales manager to ensure that I get my $1000 deposit back. Danny Parks assured me that it would happen. 6 days later, I check my credit card statement only to see that my deposit has not been refunded. I call West Edmonton Hyundai and was put through to Nicky from financing, only to be told that I would have to come back to the dealership to get the refund. When I initially paid my deposit, I did it over the phone, and they certainly had no trouble getting money from me, but when it came time for a refund, all of a sudden there are "policies that [Nicky] *won't* break". I find it highly annoying, knowing that these credit card machines are indeed able to issue a refund without physically requiring a card. Please beware, future buyers of Hyundai. I am still awaiting some sort of response from this dealership. **update** not only was the parties involved not looking to inquire more to find out ways to improve customer experiences in the future, they told me they were "not appreciative" of what I wrote for their reviews, citing that they *did* quote me properly for pricing, even though I had not been told that I would pay more had I decided not to utilize any of their financing options. More

EXCELLENT OVERALL EXPERIENCE. Within a very short amount of time and effort and no guff, I bought a new base-model 5 door Excel that I'm still so TOTALLY HAPPY with, even now after a few months on the road of time and effort and no guff, I bought a new base-model 5 door Excel that I'm still so TOTALLY HAPPY with, even now after a few months on the road (was too busy to write a review sooner). I had not done ANY research, never actually thought about buying a Hyundai, didn't know this model existed. Several of my architect colleagues think it looks great! ('sips' the gas and it dives almost like a sports car- my previous cars were an Alfa Romeo, 2 Toyotas and 3 Volvo 240 Turbos) Decided immediately that this deal exactly met all my needs, and even felt as if among old friends down at the showroom. Almost no pressure, very nominal up-sell...that worked to gain my consumer-confidence...no doubt. I'd been to a few other dealers, but new right away upon meeting Lloyd I wanted to do some business at West Edmonton Hyundai. The rest of the staff seemed almost like a big family; struck me as real and authentic people with my best interest at heart, surprising. Discovered a minor defect after driving away, but that was promptly fixed with no hassle and true old-school courtesy. A bit "light", but seems built (almost) as tight as a Swiss watch. Jen in the service department was like a breath of fresh air. The manager etc., all seemed like decent folks. Fantastic ratings all 'round - want to buy something there (and from Lloyd) again next time. Zero 'buyer's remorse'...full stop. Ps: No, they didn't pay me to write this : ) More

Richard Lam was very welcoming and honest from the start. He made us feel very comfortable and knew his product very well. Excellent customer service! He made us feel very comfortable and knew his product very well. Excellent customer service! More

Good service and they do a amazing arrangement for my situation. Really happy with my new Santa FE . I will recommand the dealer for sure situation. Really happy with my new Santa FE . I will recommand the dealer for sure More

Richard and Brian were a pleasure to work with. Brian was incredibly polite and prompt, he listened carefully to my families needs and then recommended a couple of options for test driving. I truly felt at h incredibly polite and prompt, he listened carefully to my families needs and then recommended a couple of options for test driving. I truly felt at home in this dealership. Richard took me on a test drive and really showed me the safety of the Sante Fe. He took so much time showing me all of the special options and features of the car both during the test drive and after purchase. I love my new car and the purchasing experience was 100% excellent! Brian and Richard are a class act. I have never had such a great experience looking for a vehicle. Thank you West Edmonton Hyundai! More

I brought my new vehicle that I had purchased at West Edmonton Hyundai for its first service at this dealership because as part of the sales deal I was given free oil changes for life. I dropped my car o Edmonton Hyundai for its first service at this dealership because as part of the sales deal I was given free oil changes for life. I dropped my car off at 7:30 am on a weekday and they failed to perform an oil change by the end of the day. Instead of calling me as soon as they realized that my service would not be completed by the end of the day, they waited until I was in the shuttle on my way back to the dealership. I could have easily gone for one night without my vehicle since I live close to where I work downtown so this was frustrating to me. They offered to pay for my car rental - including the gas used - and I left my car overnight so it could be serviced the next day. Note that I was not the only one that did not have their service completed - two other customers who had brought their vehicles in for a service that was covered under warranty did not get their vehicles returned by the end of the day. On the 2nd day, I was able to speak to the service manager who is working actively to resolve the issue that I had. He also mentioned that they had a shortage of mechanics the day I brought in for service, which they should have told me if they suspected that my service would not be able to completed. The service centre was very apologetic and want to try and remedy this experience. I will be bringing my car in for service in the future and will post another review at that time. More

My wife and I were looking at 5 different vehicle makes; it was late and we had not tested the Santafe yet, so we went there 1/2 before they closed and asked for a test drive if possible. Richard was more t it was late and we had not tested the Santafe yet, so we went there 1/2 before they closed and asked for a test drive if possible. Richard was more than willing and gave us a GREAT experience. He is very knowledgeable and excited about his product. Out of all the dealerships, Richard was the most informative. The Santafe met all our criteria, lots of head, shoulder, leg room and is turbocharged … so we bought it. We bought it on Thursday night, and need it ready for Friday after work, as we were going to Wpg for a family visit. The staffs were very helpful and applied all the under carriage etc. protections required. Thank You More

I like Hyundai and ELANTRA and also west Hyundai. All I like Hyundai and ELANTRA and also west Hyundai. All the employees were friendly and I received good quality of customer service. My salesman and t I like Hyundai and ELANTRA and also west Hyundai. All the employees were friendly and I received good quality of customer service. My salesman and the manager were very professional. I would definitely come back here next time. Thank you. More

We were impressed with the friendliness and the knowledge of our salesman Kip. He answered all our questions and concerns and helped us choose the best vehicle for our needs. We would highly recommend anyon of our salesman Kip. He answered all our questions and concerns and helped us choose the best vehicle for our needs. We would highly recommend anyone in the market for a new vehicle to stop in to West Edmonton Hyundai to see first hand their commitment to top notch sales and service. More