West Edmonton Hyundai
Edmonton, AB
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829 Reviews of West Edmonton Hyundai
Horrible Service Department We bought a brand new 2012 Hyundai Veracruz 3 years ago and have had nothing but the same recurring problem over and over again. The valve gasket has We bought a brand new 2012 Hyundai Veracruz 3 years ago and have had nothing but the same recurring problem over and over again. The valve gasket has leaked oil 4 times, twice down onto the alternator causing our vehicle to shut off while driving and requiring it to be towed to the dealership. We have been assured that it was being replaced by new parts, and that it wouldn`t happen again. After the fourth time, Tom Peters finally admitted that our car was not safe to drive but that he couldn`t help us. What is the point of a customer relations employee if they are not willing to help you? We have talked to the service manager Bonnie Bruvold who also states she can`t do anything about it. She also told us as has Hyundai Canada that it probably won't happen again. It has already happened 4 times in the last 3 years and there is 40,000 km on our car. She even told us there is no recall on our car when in fact there is. The only thing she offered us was to put dye in the oil and check to see if it was leaking again after 500 km. So now I am driving my young children in a car waiting for it to leak oil again. They have done nothing but dismiss our concerns and have no regard for the safety of my children. Worst customer service ever. More
Exceptional! Sorry for the late review Jared, but here it is! Anyone looking for a Hyundai, ask for this guy, no hassle, no pressure, no problem!Exceptional co Sorry for the late review Jared, but here it is! Anyone looking for a Hyundai, ask for this guy, no hassle, no pressure, no problem!Exceptional costumer service and we were treated like VIP's! Sales manager Ali's great to deal would, he actually listened and gave us the best possible deal ever! Would definitely recommend to anyone we know! Thanks for the help getting us our new Elantra limited! Thanks again! - Ashley and Lou More
Alan Sugiyama -Excellent Service. Alan is an asset of the company. He help us finding the right vehicles for us. Very helpful and not pushing you to buy right away. Alan is an asset of the company. He help us finding the right vehicles for us. Very helpful and not pushing you to buy right away. More
Alan made it so easy!!! He was so knowledgeable, genuinely kind, and out of his way helpful!! Also, I got a price that was fair through a painless negotiation process. He was so knowledgeable, genuinely kind, and out of his way helpful!! Also, I got a price that was fair through a painless negotiation process. More
Very frendly dealership A couple of weeks ago i went to this dealership to check out its new cars. Ali the sales manager asked me if I needed some help, my answer was that to A couple of weeks ago i went to this dealership to check out its new cars. Ali the sales manager asked me if I needed some help, my answer was that today i was just looking, however after a very friendly conversation I told him that when I would be ready I would return. Today i went again with my wife and we took the Sonata for a road test. After, Ali offered us the best possible price and within a few hours the car was ready for pickup. Alan my sales associate gave me a ride from my home to pick up the car, during the trip he outlined the various aspects of the car and upon arrival gave me a professional tour inside the car .Thanks again Ali and Alan for the top notch service. This is the best Hyundai dealership in Edmonton, highly recommended. Andrew More
The True Test of Customer Service The true test of a dealership's customer service comes not with an every day sale, but with how they handle things when something goes wrong. Our sto The true test of a dealership's customer service comes not with an every day sale, but with how they handle things when something goes wrong. Our story began with the purchase of a 2014 Elantra GT L, which needed to be shipped in, but the car never made it to our dealership as the originating dealership sold it instead. Understandably disappointed, this led to a two week mad rush on the dealership's part to try to find us another one, and when one could not be found, these guys were SO good with giving us other options, helping us out wherever possible, and making sure that we were ultimately happy. They knew that it might come down to us having to walk away, and they never pressured us or made us feel like that would be the wrong decision. They were honest, up front, apologetic, and understanding of our frustrations the entire time. A lot of their time and effort went in to finding us another car, which we now have, and we love. Alberto, Danny, and Nikki were so good with us the whole way - Danny and Alberto spent over 1 1/2 hours with us on the sales floor working out options and calling other dealers, and when we came in stressed about our old car, Nikki was wonderfully funny and helped us to relax and laugh. For a situation that could have been a complete nightmare, these guys turned the whole thing right around and went out of their way to make us happy - the true test of excellence in customer service. Thank you! More
Alan makes our car-buying a pressure-less experience Our salesperson Alan and manager Danny were friendly, knowledgeable, and personable. They managed to put us at ease in our vehicle-shopping experience Our salesperson Alan and manager Danny were friendly, knowledgeable, and personable. They managed to put us at ease in our vehicle-shopping experience. Alan's effort in getting us all the extras in the deal at the price we can live with was greatly appreciated. We did buy our vehicle from Alan and West Edmonton Hyundai dealership. If I'm ever in the market for a new vehicle again, I would definitely pay them a visit. More
good professional people I liked dealing with these guys. I didn't end up with a vehicle because the car was exceeding my budget but these guys never pushed me into buying in I liked dealing with these guys. I didn't end up with a vehicle because the car was exceeding my budget but these guys never pushed me into buying inferior product. Surely much more professional than some other dealerships i have dealt wIth in the past. Will be inquiring about any future Hyundai vehicles More
I felt. I chosen a right decision buying Hyundai SUV. Alan was a great salesman doing a perfect job for me . I visited few car dealerships , their sales guys do not know how to handle clients. But Alan's Alan was a great salesman doing a perfect job for me . I visited few car dealerships , their sales guys do not know how to handle clients. But Alan's personalty and his charismatic approach on sales good asset to your company. I was doing Sales and Marketing management job back home. I felt Alan has a good future in sales career as well as your organization. More
Very pleasant and professional buying experience! The moment I walked into the dealership I was immediately greeted by Alan and treated with the utmost respect and professionalism . He went above and The moment I walked into the dealership I was immediately greeted by Alan and treated with the utmost respect and professionalism . He went above and beyond to make sure I got a final price that I felt comfortable paying. He also did a lot of extra things that were not expected, such as filling in a chip on the front window and providing a paint pen for the car. I would recommend this dealership to other people considering a new or used vehicle. I would also suggest you look for Alan as well! More