West Edmonton Hyundai

My car went in because it the check engine was flashing and when looked at by a mechanic said to be an issue this car had and there was a recall on the engine. I was advised to call the dealership. Called and when looked at by a mechanic said to be an issue this car had and there was a recall on the engine. I was advised to call the dealership. Called the dealership was told it is not safe to be on the road and to bring it in the adisor i had was no longer with west edmonton hyundai after that day it was handed over to Mohammad. He said he drove it for 2 days and there is nithing wrong with it. I took it home and from drop off until pick up he drove it 9 kms so that is what around the block a couple times? A week later the care coded again and engine light flashing i took it back. I was told that the claim had been made the firatvtime and now that it was doing it again it would be quicker. This was not the case. When i called for an update Moe said it was not the recall and that the cost would be 1449 to fix it. I asked if it would for sure fix it and he 100% this is the issue we told them to go ahead. I took my car home and it was driving worse then when i had dropped it off and we googled it and found that if they had disconnected my battery it may need to relearn a bit so we waited not even a week and the car coded again and flashing light again so on Sept 1 I dropped it off at the dealership I received a call from Mohammad on saturday sept. 3rd saying that they were putting in a claim for the new engine on tuesday. So tjis seemed to be a good response but no the story dont end there as here we are 3 weeks later and the car has had nothing done done tobit but apparently running tests. I have not heard a word from the dealership since Sept. 3rd i do not loke calling them because they have been nothing but rude when i do including hanging up on me which Justin tried to explain away. I felt like I was being treated undairly and poorly i asked my husband to contact them and he got one more test then one more test then we are running the test tomorrow. I feel like they are looking for any reason to not fix my car and give me a straight answer. Justin being a manager of the service department even at one point said he was tking over for Mohammad but he never communicated either. Not my first hyundai but it will be my last. I would never recommend this service deprtment. I wish i had taken my car elsewhere i only kept taking it back here because they knew the history and it should have been easy and quick to diagnose being they already knew what the problem was. More

Moe (service advisor) and Justin Singh (service manager) had ruined my lug nuts and the technician stole a sun shade cover and they have refused to answer or order any parts for 2 months straight. Service i had ruined my lug nuts and the technician stole a sun shade cover and they have refused to answer or order any parts for 2 months straight. Service is still terrible there and wouldn't recommend. More

had my 2021 kona in for service rory was awesome to deal with thank you with thank you More

very poor service…it has been three weeks and all m doing chasing the service guys to give me any update on my car. which initially they said would take 48 hrs. always tell me that they will call me back no chasing the service guys to give me any update on my car. which initially they said would take 48 hrs. always tell me that they will call me back not once i heard back. very disappointing. i live in south side but took my car there because it broke on west end. regretting my decision. i even visited the dealership one day and apparently service guy who is working on my car was not there. i have no words to describe the poor experience i am having with them More

Justin and his staff is service were amazing to deal with. I will highly recommend them to friends and family with. I will highly recommend them to friends and family More

Kelly is Amazing in service! I couldnt wait to met her in person. You can hear her smile through the phone. She is above and beyond professional and made me feel important and no I couldnt wait to met her in person. You can hear her smile through the phone. She is above and beyond professional and made me feel important and not just another number, like you can often feel like when going to a dealership. It was a pleasure to met you Kelly! More

When picking up my vehicle the other day, I was blessed to met Kelly in service. Watching her intereact with the other workers, answering calls and greeting the customers, she never skipped a beat with her to met Kelly in service. Watching her intereact with the other workers, answering calls and greeting the customers, she never skipped a beat with her pleasant, energetic, professional friendly smile. You can really tell she enjoys customers service as she acknowledges ever customers that comes in. She sure did make me feel special! More

When I booked my appointment with Kelly in service today,It was a breath of fresh air! She made the process fast and painless. It was a joy to speak to someone so knowledgeable and professional. Thank today,It was a breath of fresh air! She made the process fast and painless. It was a joy to speak to someone so knowledgeable and professional. Thank-you Kelly Your a Rockstar!!! More

Mandy is very accomodating. She is open to questions and any concerns you have. They work with your schedule and they are honest. This delearship is not intimidating and hold up She is open to questions and any concerns you have. They work with your schedule and they are honest. This delearship is not intimidating and hold up to thier standards. Bought a tucson, here and we are waiting for the palisade to arrive. We are happy and its a win! More

Stopped in to verify a brake light issue. Levi took the time to have it checked out and to my surprise a gentleman from the Service department replaced the bulbs on the spot. Small simple ges Levi took the time to have it checked out and to my surprise a gentleman from the Service department replaced the bulbs on the spot. Small simple gesture but speaks huge volumes with the level of service and going the extra mile, especially on a busy saturday afternoon. Excellent service!!! More