Volvo of Unionville

Volvo of Unionville responded

Thank you Eve for sharing your positive experience with Bosco Ku at our dealership. We're delighted to hear that Bosco provided you with excellent service and valuable information about the car. We're pleased that you found what you needed in our store. Your feedback is greatly appreciated. Thank you again for your positive review!

Volvo of Unionville responded

Thank you Mr. Hung for taking the time to share your positive experience with us at Volvo Unionville. We're thrilled to hear that you found our dealership's performance, especially the sales and pre-delivery service, to be excellent, smooth, effective, and efficient. We're committed to maintaining these high standards for your future needs. Thank you for choosing Volvo Unionville!

Volvo of Unionville responded

Thank you Michael for sharing your fantastic experience at Unionville Volvo. We're delighted to hear that from the moment you walked in, our team provided you with top-notch service. We're especially pleased that Bosco guided you through the vehicle purchase process with knowledge, patience, and expertise. Helping you find the perfect Volvo that met your needs is what we strive for. It's great to know that the entire buying process was seamless, leaving you confident in your purchase decision. Your recommendation of Bosco and Unionville Volvo means a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your trust in us and thank you for choosing Unionville Volvo.

Volvo of Unionville responded

Thank you Desmond immensely for sharing your exceptional experience with us at Volvo Unionville. We are truly honored by your kind words and thrilled to have earned your trust. It's wonderful to hear that your journey with us has been marked by quality, professionalism, and trust. We're especially pleased that Bosco, your sales representative, provided you with the assistance and responsiveness you needed. We understand the significance of obtaining a specific vehicle like the V60 Polestar and we're delighted that Bosco and the Volvo Unionville team went the extra mile to ensure a seamless process for you. It's heartening to know that our communication and commitment to securing an allocation for you resulted in the delivery of your new car. We're glad that the buying process was smooth and that our team's efforts to prepare the vehicle for delivery met your expectations. Thank you for entrusting us with this journey, and we are excited about the prospect of a continued business relationship as you care for your new car. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Volvo Unionville.

Volvo of Unionville responded

Thank you for letting our sales manager Pat to discuss with you earlier this week after your recent new car acquisition experience, and we appreciate your complete understanding of the situation. It's possible that there were some cultural differences at play, and David might have come across as firmer and more direct in explaining the initial issue with the extended warranty cancellation. Additionally, there could have been a misunderstanding, and he might have meant that it was not possible for him to process the cancellation request on the weekend. We want to take this opportunity to assure you that we have successfully cancelled the extended warranty purchase as of July 31st, 2023. Since the financing process was already completed at the bank's end last week, we can only proceed with a manual reduction of your down payment for the refund and subsequently issue a refund cheque back to you, We want to also emphasize that your monthly payment and the term registered with the bank have not been altered in any way due to the same reason. Please accept my sincere apology for any inconvenience caused, and we genuinely appreciate your understanding in this matter. If there is anything else we can assist you with, please don't hesitate to reach out. Volvo Cars Unionville management

Volvo of Unionville responded

Thank you Ravi, for taking the time to share your wonderful feedback about your experience at Volvo Unionville! We're thrilled to hear that the customer service that Bosco Ku provided you stood out from other Volvo dealerships you visited. Our team takes great pride in delivering exceptional customer-centric experiences, and we're delighted that we could make your visit truly world-class. We understand that purchasing a car is a significant decision, and we aim to make the process as smooth and enjoyable as possible for all our valued customers. Your kind words are a testament to the dedication and hard work of our entire staff, who are committed to delivering top-notch service to each person who walks through our doors. Thank you for choosing Volvo Unionville, and we genuinely appreciate your trust in us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with continued excellent service.

Volvo of Unionville responded

Thank you for your praise about your experience at Volvo of Unionville. It is our goal to support you in the journey of finding the most suitable car for you. It was our pleasure to introduce the different powertrains in our Volvo line up. We are happy to hear that you enjoy your decision. Thank you again for your kindness and we hope you enjoy your new Volvo!

Volvo of Unionville responded

Thank you Kyle for your kind words regarding your experience with Bosco! Attention to detail is one of the key pillars to our excellent customer service at Volvo of Unionville. Thank you for your time and recommendation of our dealership and we hope you enjoy your new Volvo!

Volvo of Unionville responded

Thank you for choosing Volvo Unionville once again for your family's car purchase. We are thrilled to have served you and your family for the third time, and we greatly appreciate your continued trust in our dealership. We are delighted to hear that Bosco and David provided you with a great sales experience. Their commitment to exceptional customer service is commendable, and we will make sure to pass along your kind words to them. It brings us joy to know that you are happily enjoying your new XC60. Your recommendation to your family and friends means a lot to us, and we strive to provide the same level of outstanding service to all our valued customers. Thank you once again for your kind words and support. We sincerely hope you enjoy your new XC60!

Volvo of Unionville responded

Thank you for sharing your recent experience at Volvo of Unionville. We are delighted to hear that you had a wonderful car-buying experience. Our modern, cheerful, and welcoming facility is designed to provide a comfortable environment for our valued customers like you. We are thrilled to hear that Bosco Ku, our leasing manager, did an excellent job in explaining various aspects of the vehicle and providing attentive, personable, and knowledgeable service. We are proud to have Bosco as part of our team, and we will make sure to pass along your kind words to him. It's fantastic to know that Bosco remained responsive to your inquiries while you were waiting for delivery, and he continues to provide timely assistance even after the delivery of the vehicle. Your satisfaction and peace of mind are always our top priorities. We appreciate your recommendation of both the car and our dealership.