Volkswagen Richmond Hill

Great Staff and good coffee What a great bunch of people! The staff here are very friendly and upbeat even though the weather outside was doom and gloom the day I came in. I high What a great bunch of people! The staff here are very friendly and upbeat even though the weather outside was doom and gloom the day I came in. I highly recommend coming here for service; they also have really good coffee :) More

Deceiptful, Unprofessional and Rude I bought a 2016 GTI earlier this year from Richmond Hill Volkswagen and, simply put, the experience was terrible. I drove nearly an hour and a half be I bought a 2016 GTI earlier this year from Richmond Hill Volkswagen and, simply put, the experience was terrible. I drove nearly an hour and a half because they were advertising a decent deal on their website for the car I wanted. When I decided to buy, the salesman argued with me that the sale did not apply, despite having a hard copy taken from their website that said otherwise. He finally agreed to honour the advertised price; however, this situation was followed by many others. In summary, they were deceitful, unprofessional and rude. Will not return or recommend this dealership in the future. More

Just bought a new Golf at this dealership Just purchased a Golf from Richmond Hill Volkswagen. Best car buying experience I have had in my life! James Setzer was a real pro all the way. I Just purchased a Golf from Richmond Hill Volkswagen. Best car buying experience I have had in my life! James Setzer was a real pro all the way. I really appreciated his integrity and attention to detail. He made the entire experience enjoyable. Met the manager very briefly, and got the very same impression. No games at all. Very impressed with the dealership and the experience overall. More

AC problem I brought my brand new Jetta in to check on the AC, and was greeted by a parts employee who had a lot of attitude. The encounter didn't feel personal I brought my brand new Jetta in to check on the AC, and was greeted by a parts employee who had a lot of attitude. The encounter didn't feel personal at all, and my questions were answered in a way that made me feel very uncomfortable, almost as if I was intruding. The employee also gossiped loudly about my case with her coworkers, not realizing I was sitting in the waiting area. Later in the day, I asked for my car diagnosis to be sent to my email, and felt the phone conversation was unpleasant and had a lot of annoyance on the other line. The email also took a while to be sent. I felt the attitude was very unprofessional and not welcoming. I ended up bringing my car in to the Don Valley VW dealership for repair, and was happy with their service. More

FRIENDLY I JUST BOUGHT A NEW VW JETTA HIGHLINE . EXCELLENT, SERVICE AND AGENT FOUGHT REALLY HARD TO MAKE SURE I WAS HAPPY WITH WHAT I GOT. EVERYTHING WAS EXPLA I JUST BOUGHT A NEW VW JETTA HIGHLINE . EXCELLENT, SERVICE AND AGENT FOUGHT REALLY HARD TO MAKE SURE I WAS HAPPY WITH WHAT I GOT. EVERYTHING WAS EXPLAINED CLEARLY. THEN WHEN WEN I WENT TO GET THE CAR HE ACTUALLY THREW IN FEW EXTRA . OVERALL AMAZING SERVICE..! More

GREAT dealership in every way! We have been going to VW Richmond Hill since 1998 and bought a good number of used and new cars over the years. When we moved 130km away five years ag We have been going to VW Richmond Hill since 1998 and bought a good number of used and new cars over the years. When we moved 130km away five years ago, we checked out other dealerships in our area but are happy to drive all the way back for service or buying our vehicles. Honest, reliable, no fuss and very helpful in every way. Sales, service - we are very glad to have found them. - HIGHLY recommend this dealership! More

Excellent service for transmission warranty repair I have been a regular customer of VW Richmond Hill's service department for many years. I have always appreciated their customer-oriented service and I have been a regular customer of VW Richmond Hill's service department for many years. I have always appreciated their customer-oriented service and particularly their flexibility when my work mandated a new payment model for the company vehicle. They really excelled when I had unexpected showstopping transmission problems on my Volkswagen. They were able to see my vehicle quickly and provided regular updates on the status of the warranty repair. I felt that I was well taken care of by the service team throughout the process. Of all the service departments I have dealt with in my past 25 years of driving, they are the best by far and they have a customer for life. More

HORROR STORY 1: My wife took the car in for an oil change HORROR STORY 1: My wife took the car in for an oil change and was told that she needed to replace all 4 tires because tread wear was low. The funny pa HORROR STORY 1: My wife took the car in for an oil change and was told that she needed to replace all 4 tires because tread wear was low. The funny part is that we had new tire put on 3 days prior to taking the car in. HORROR STORY 2: Took the car in to repair a chip. They had us replace the entire windshield. During the process, they didn't properly adhere the rearview mirror to the glass. When it fell off they repaired it, but sloshed glue all around the mirror. It still fell off. The dealership then ran into problems with their sub-contractor and advised us to deal with the sub-contractor directly. We've dealt with them 2 more times. After the mirror started falling off a 5th time the dealership patched it—again—doing an exceptionally poor job. They even broke the wire cover (and hoped we wouldn't notice). The mirror is now falling off again and components are starting to break. We're still waiting to hear back from VW Canada. ADVICE: PLEASE, PLEASE, buy and service your Volkswagen from another dealership! More