Volkswagen Downtown Toronto

Service Experience Volkswagen Downtown March 13-22, 2024 I am commenting on my worst VW service experience to date, after driving VWs for the past 46 years in Germany and Canada. I visited Volkswage 2024 I am commenting on my worst VW service experience to date, after driving VWs for the past 46 years in Germany and Canada. I visited Volkswagen Downtown many times since I bought a VW Passat Stationwagen in 2007 with them and a VW Golf in the summer of 2023. I also bought a VW Golf Hatchback in the summer of 2024 (that one with a different VW dealership in the Westend). It is the latter car that had a clutch problem at an intersection which is why my daughter brought the car into VW Downtown on the evening of March 13 (Wednesday). The service experience was awful: from the beginning blame was shifted on me; the service was unfriendly and unreliable – all timelines given were wrong. There was clearly no understanding of building relationship with a customer who had used the dealership for as long as I did. BLAME: The very first question the service person asked me was whether my daughter knew how to drive a manual. My daughter as well as my entire family has/have never driven anything but manual cars – this was also my car, not hers. I have driven manuals for 46 years, am a careful driver, and never in my life had a clutch problem. When my daughter was clearly not to blame, the previous owner was blamed (conveniently also a woman). The previous owner however seemed a reasonable person from what the other dealership told me about her, and it seemed all too convenient to push all blame away from VW. The car, by the way, was at that point just 4 years and 2 weeks old (and I had driven it for barely 10 months and 6000 km). I still do not understand this and do not trust the judgement of this VW dealership. Despite having a mechanical breakdown insurance, I had to pay over $1700 of the total of $2800. Here, I would have expected the dealership to show some responsibility/lenience/customer appreciation. TIMING: I was given the impression that the mechanics would work on the car right away (but was aware that this was not a quick repair). I did not expect and was not told, however, that it took from Thursday morning until Monday lunch time for the mechanic to remove the clutch from the car for further inspection. On Wednesday, insurance issues had been clarified by the dealership, parts were there, and I was told the car should be ready by Thursday. On Thursday, the date was postponed until Friday morning/lunch time, and eventually the car was ready Friday evening just about when rush hour was at its worst – but not before the dealership had taken their time to check the car (which I never asked for) and come up with a bunch of suggested further repairs (filter, oil changes etc.) that totaled another $500 (plus tax). I did not let them do these as I was fed up and had lost all trust into the dealership. In fact, I feel that I cannot even trust that the repair was done properly and will bring my car for an early service appointment next week to another VW dealership (and have necessary repairs done there). At no point was I offered a replacement car from the dealership although this is part of the mechanical breakdown insurance. I had bad experiences with this dealership before but not to that extent and did not comment about this on social media. The unfriendliness and non-responsiveness of service left me speechless this time. Overall, I will avoid this dealership at all cost in the future and readers of this can make up their own mind. Based on this experience, I will likely buy my next car with a different automobile firm that is more dedicated to customer care and accountability. More

I had the pleasure of considering a vehicle purchase from Anmol, who made the process remarkably swift and uncomplicated. Anmol demonstrated impressive skill in detailing the various features of the vehicle, Anmol, who made the process remarkably swift and uncomplicated. Anmol demonstrated impressive skill in detailing the various features of the vehicle, and we worked together to come to a fair and agreeable price. Overall, my experience with Anmol was exceptional and left me feeling confident and satisfied with my purchase. More

Azam was super helpful with selling my car and he was very pleasant to deal with. very pleasant to deal with. More

I'd give a zero star rating if I could. Terrible experience. Took by VW diesel wagon in for a warranty replacement and the technician went for a joy ride and totalled my car. I was not Terrible experience. Took by VW diesel wagon in for a warranty replacement and the technician went for a joy ride and totalled my car. I was not that upset about that - what was terrible was managements complete disregard. They essentially treated me like garbage. Slow to respond. Never admitted responsibility. Insulting low ball offer to settle ($5000 - the car was worth over $15,000 validate in bluebook). Did NOT offer a replacement vehicle. Would not submit to their own insurance company or be responsible for the paperwork. (insurance payment was GREATER than the $15,000 in the end). The service manager was obviously embarrassed and clearly was being told what he could do. I asked for management to call me - guess what Michael Chong the general manager and no one else ever called. Based on my experience, I would not trust the leadership of Volkswagen Downtown Toronto - drive twenty minutes and go to another VW dealership. More

I wish I could give them a 0 star as their service is below 1 star . I bought a car in march 2023 it was a precertified vw jetta 2019 first of all the promises of service are fake at the time of sale and below 1 star . I bought a car in march 2023 it was a precertified vw jetta 2019 first of all the promises of service are fake at the time of sale and trying to manupulate the wording and then a issue arises after one month whichever can’t be figured out in 2 weeks !!! Worst experience ever do not buy a single thing from them I promise you will regret as i am regretting right now .it is better to wait More

Avoid their service department at all costs -- especially if your are a woman. They techs are obviously not trained well and your tourage will be back in again and again. Our vechile was in 5 times in if your are a woman. They techs are obviously not trained well and your tourage will be back in again and again. Our vechile was in 5 times in 12 months and each time they said: "We finally figured it out." But everytime, they lied when I asked about the previous visits. If you end up here get all the codes they read and the descriptions. Ideally make them email you in case you end up having to litigate them. Old school fraudsters at the best -- and if they hard you to Daniel, just wait he game is to blame VW canada to try and get you to leave. VW Canada is not there to help. Avoid at all costs. More

I bought a used 2018 Golf GTI three months ago from this dealership. The guy told me I didn't need a front license plate, right away I was pulled over and told by a police officer that I did need it. Then I dealership. The guy told me I didn't need a front license plate, right away I was pulled over and told by a police officer that I did need it. Then I had a problem with the car two months later, it started shutting down when I was driving. I just paid $2000 to have it fixed and when I asked to speak to the manager, he refused to speak with me. In the paperwork they say I need to monitor to be sure the car is fixed properly, so it seems like they're not confident it's working correctly. I no longer feel safe driving this car and would not buy another Volkswagen. More

New Vehicle delivered with ripped seats. If I could give 0 stars, I would happily do so. I don't like giving bad reviews. I bought my first VW, a brand new 2022 Jetta. What a horrible experi If I could give 0 stars, I would happily do so. I don't like giving bad reviews. I bought my first VW, a brand new 2022 Jetta. What a horrible experience so far! I picked up my car and day off I noticed ripped seats. After I picked up the car I noticed shine in my passenger seats thought it was nothing until the next day in the morning when I was outside in sun and noticed it small rip in the seats. no one drove the car and been inside the car since I picked up beside the sales person from VW downtown he was seating in the passenger seat and no way I would've noticed it when he was walking me through the car. I immediately contacted the dealership and send an email with the photos as a prove. No one called back or responded to my email. End up reaching out to the sales manager on the phone and he mentioned nothing we could do about this. Very very disappointed and hoping for an immediate resolution. this doesn't feel like a good purchase anymore. More

I had a really bad experience with this dealership. I booked a car that someone cancelled earlier and was told that if I change my mind I can still cancel and get the $1000 deposit back. Unfortunately I booked a car that someone cancelled earlier and was told that if I change my mind I can still cancel and get the $1000 deposit back. Unfortunately due to financial problems with my company I had to cancel the vehicle and when I told this to the dealership, they didn’t like it. They claimed that there are costs like PDI (didn’t even share full list of costs) which has to be incurred and only gave me 50% of the deposit back. I am pretty sure they will transfer all these costs regardless to a new buyer and the car market is really hot so they won’t be making any loss. But they don’t care about consumers and how not giving the deposit back could adversely impact them. I was told by the manager that he can understand my concern on personal level but business is different. Wanted to check with business if that’s really how it works?? More

Worst experience I've ever had at any VW. After buying 5 vehicles from this dealer and several more from others I would have expected a higher standard. I brought my new 2021 R line Atlas in for a repair a vehicles from this dealer and several more from others I would have expected a higher standard. I brought my new 2021 R line Atlas in for a repair and asked for a quote to fix my windshield chip. Both speedy glass and the guy at Canadian tire said a repair was possible, however my VW protection package covered up to 500$ so why not go to the dealer. After they inspected the chip they somehow created a 2 ft Crack 10-15" away with no connection to the 1.5 month old chip. The service manager said he has video footage it happened on their watch, but they say the windshield needed to be replaced and couldnt be repaired... (after creating the crack why wouldn't you you say that?!) I called VW customer care Canada and they told me they advised the service manager to replace the windshield, he still refused. And VW customer care said they can't force their hand. The service manager bullied my wife into using our entire $500 VW protection plus warranty and claiming under our insurance, (Is this Fraud?!? They broke it!) Then paying their exuberant rates above and beyond what both those wouldn't cover. Almost 300$. While this happened I came by to grab my 2 car seats where I was greated by no one. My Atlas with 2 $700 car seats and a $2600 stroller (silver wave) was left unlocked and I grabbed them and left with no confrontation. Worst of all the service manager had the gull to say me driving with my 1 and 3 year old with the windshield, they destroyed, was as safe as driving as with the nickle sized chip. I wish I could hold this appauling service manager to a higher standard. He was offended I called his department out and expected him to stand behind his team. What a joke. More