Village Honda

Sloppy job done at maintenance service How did you guys get the nine time recipients of the prestigious Honda Quality Dealer Award? I just want to comment that you need to improve the quali How did you guys get the nine time recipients of the prestigious Honda Quality Dealer Award? I just want to comment that you need to improve the quality control of your repair and maintenance services. They do a sloppy job. I was already unsatisfied with the original quality of my 16 Odyssey. First it was the mass airflow sensor and a outside window molding that needs to be replaced. Until last Friday, I took my car in for a B service and to fix a squeaking front suspsnsion and sliding door. They fixed the door and replaced the bumper stops in my suspension struts based on a service bulletin. I took my car back and first thing I saw they left an exacto blade at the back floor of my car. Second, I opened the hood and found that they forgot to put back the cover for the access to the front strut bolts. The cover was left inside the hood near the radiator cap. If I hadn't open the hood and checked, the cover might have already been lost after driving around. But anyway, I let that go. However after driving the car normally for a short while, there's suddenly loud clunking noise coming from the suspension. I was afraid to drive it and was left without any car to use for the rest of the weekend. Took my car in immediately on Monday and they found that a bolt in the sway bar was not tightened properly after the service. I was really disappointed after all this hassle and was fortunate that it was only the sway bar that was loose. If it had been something else, the consequence could have been more serious. I am really considering not coming back to Villagehonda for service again. More

It takes a village to sell a Honda From the first moment that I arrived and every subsequent visit I have been greeted and treated as a person rather than just a customer. I feel that e From the first moment that I arrived and every subsequent visit I have been greeted and treated as a person rather than just a customer. I feel that every person I worked with was fully engaged in finding a mutually beneficial outcome that satisfied my needs. More

Great Sales without Pressure! When I first walked into Village Honda, I was on a mission, but perhaps my clothing conveyed a more "Browsing" sort of feel. So I walked in thru the When I first walked into Village Honda, I was on a mission, but perhaps my clothing conveyed a more "Browsing" sort of feel. So I walked in thru the side door where Andres sat and I walked down the length of the sales room scanning the civic lineup looking a match. I was surprised though that during those 10 mins of doing my own browsing no one asked if I needed help. So I turned back the way I came and studied the civics a little more and finally Andres came up and offered his help even though he was more in charge of the Used Car Sales. Which didn't matter to me... at least here's a guy who's willing to help and didn't make me feel I'm obligated to buy right now. I give him a rating of 10/10. because he was working the used car sales, he was learning just as much as I was about the civic models I was looking at. What impressed me is that he would never answer me with a no I don't know but instead I'm not sure but I'll find out for ya! He answered every question perfectly! Even a few questions I had forgotten I asked. You know how some sales guys try to figure out whether you are buying or not and you can feel them sizing you up? Andres did nothing of the sort. I almost felt like he was a friend who's advising me on buying a car. Kept his attention on me the whole time and not distracted by other customers. The most impressive quality is that even though he's a busy guy, he never once made me feel like I'm taking up his time! Fantastic sales technique! Not a pressure sales guy! I wish more car sales guys treated their customers the way Andres does. More

You are the best ever I bought a new 2017HRV-EXL from Gerald Tsang at Village Honda in Calgary. He is very helpful and answered me lots of questions. The price is reasonabl I bought a new 2017HRV-EXL from Gerald Tsang at Village Honda in Calgary. He is very helpful and answered me lots of questions. The price is reasonable and great service More

Misinformation by Sales, Uncaring GM would not return calls. Salesperson did not provide full disclossure on vehicle's condition. Complaint to management ignorned until pressed. POOR Customer service/satisfact Salesperson did not provide full disclossure on vehicle's condition. Complaint to management ignorned until pressed. POOR Customer service/satisfaction. I would never deal here. More

Great experience. Andres and Lana were excellent to deal with. Andres was our salesman and was very professional and provided great customer service. We were very p Andres and Lana were excellent to deal with. Andres was our salesman and was very professional and provided great customer service. We were very pleased with our buying experience at Village Honda. More

Very pleasant accomodating employees who go the extra mile From the very beginning of the shopping experience to the shake of hands with all of those who aided in the sale, we were treated with the utmost resp From the very beginning of the shopping experience to the shake of hands with all of those who aided in the sale, we were treated with the utmost respect and understanding. Mike was very skilled with probing to find out which of the features and benefits were likely to grab our interest, Jason made every effort to let us know that we were valued customers, Wil provided us with the expertise to find out which options were the most suitable for our situation and most helpful with the administrative flow. This experience was what prompted us to buy a second vehicle at the same time which Omar gladly assisted to secure and execute the additional sale. We are definitely happy with the service and care that we received from Village Honda. Top Notch People and Operation. More

Bad experience lead to learn. I cannot recommend them never. Once they get your 1k deposit you already hook and sound that no way to withdraw. What a bad experience we had. After d I cannot recommend them never. Once they get your 1k deposit you already hook and sound that no way to withdraw. What a bad experience we had. After depositing 1k the next morning we decide to cancel before office hour I start to leave massges and make calls several times but return no call if your approved or not no reply for voicemail and messages, I just waited and waited my decision sometimes is not fix but no calls at all. Finally we decide to cancel our order and ask my husband after work that was around 5:00pm and find other Honda dealer.Disregarding calls lead changes either to get or not. It is a bad experience and waste of time coming and talking to sales manager. Until after 7 days come to the Honda village before going to work and asking them nicely to get the refund of 1k but then talking to Jayson Hullenaar sales manager and 2 sales man Vincent Law and Mike Han did not help me at all but gives me disappointment.(I feel begging coz. we will be away for two weeks) Jayson asking me to buy my 1k of parts. What? And asking me so much question if we get a pre-approved to other dealership, and telling me you lied.. Makes me upset and better to leave before losing my temper. During my stay in BC received a call from Mike Oh your car is ready did you guys phone us back after many calls if we were approved? Not at all. Please respect the decision of your customer if we decide to cancel. Some of you might get good experience for them but for us we consider that was our bad day.. More

Very good experience. Very helpful and friendly service. Lee was our salesman and he was very helpful and knowledgeable about the vehicle. He really worked with us to get the deal we were looking for. Very p Lee was our salesman and he was very helpful and knowledgeable about the vehicle. He really worked with us to get the deal we were looking for. Very professional. More

I defiantly wanna go with Rajesh Batta for my next business We’ve just bought Honda CR-V 2017 Rajesh Batta was our sales Person. He was very knowledgeable and helpful. He had provided all needed information We’ve just bought Honda CR-V 2017 Rajesh Batta was our sales Person. He was very knowledgeable and helpful. He had provided all needed information and answered all our questions. This is my first time to buy a car and Rajesh addressed all my worries. His service was quick, very professional and most enjoyable. If anyone wants a very positive experience to buy an Honda, you should definitely see Rajesh Batta and you won't be disappointed for sure . Rajesh is nothing short of tentative and professional. Very impressed with my service. Thanks and will return for repeat business. More