Village Honda

Stay away, especially when it comes to buying used cars there - and service on something that might not show up on the computer. The sales person sold me on extra 3 year - 100,000km on top of current milea there - and service on something that might not show up on the computer. The sales person sold me on extra 3 year - 100,000km on top of current mileage extended warranty on a vehicle that had roughly 80,000kms on it. I asked several different ways if the 100K kms come on top of the current mileage. Always got the yes, of course answer. Well, I am now being told the warranty expires at 100K. So I shed over $2,000 for just about 20K kms. Absolutely RIDICULOUS. Of course they will not honor what I was told, they make pretty xxxx sure you don't get it in writing - and I was stupid to not ask (first time buyer). I took the car for a service twice....something that is technically covered by the warranty. They returned the car without the repair being done. Did not even get a straight answer on whether they actually checked what I asked them to check (the second time I was 99% sure about what the issue was). I's something that will not show up on a computer...so they did not figure it out (even though the answer was server on a silver platter). And since they couldn't figure it out, they could not repair it. I guess "please check this specific part" was not taken into account. Of course, I am a female, so how dare I telling them what to check out, right? Guess what, when I was making another appointment, they re-assured me this time my problem would be solved for sure. Yeah. This time it would be out of my pocket, as it turned out....because they cannot fit me in for the next almost 2 weeks, and of course at that time I will be above 100,000kms. I am trying to take it all the way to the management, but I really don't believe this will get resolved to my liking. The girl booking the appt said she passed my info onto the service manager, almost two weeks later I have not heard back even though I actually contacted the guy myself as well. So Village Honda lost yet another customer. More

- horrible customer service, - vehciles never ready when - horrible customer service, - vehciles never ready when they are supposed to be - some of their employees are quite rude (although there were some - horrible customer service, - vehciles never ready when they are supposed to be - some of their employees are quite rude (although there were some helpful ones) We have complained a couple of times about our unpleasant experiences with the dealership and nothing improved or was resolved. We are now going to another dealership for servicing. I would not recommend this dealership as their follow up and customers ervice is the worst I have ever experienced. More

Bought a used car and after lengthy haggling and not very accommodating service that made me have to walk to and from work for a week before being able to pick it up ( including at 4 am Christmas Eve) becaus accommodating service that made me have to walk to and from work for a week before being able to pick it up ( including at 4 am Christmas Eve) because it wasn't convenient for them any other time for us to pick up the car. Promised to include a model manual that I noticed was missing before I bought it. Then told me that I had to pay an extra $375 to replace it when we picked it up. Drove off the lot and the front window protector guard flew off. Went round the block and pointed it out. They said $275 not including labour to fix it! More