Village Chrysler Dodge Jeep

I found the service staff very professional and courteous. I also really liked the new facility. courteous. I also really liked the new facility. More

This has been the worse customer service I’ve ever received ever from any sales people ever first off car wasn’t ready for pick up on the day they said it would be finally after getting the car late a received ever from any sales people ever first off car wasn’t ready for pick up on the day they said it would be finally after getting the car late a week later engine issues I take it to local shop they tell me what’s wrong I contact jim and Tyrone with information they say bring it in and we will look at it and all they do is say ya that’s what it needs after driving to the dealership they say sorry not helping hit the road basically so I fix one issue and then the car gets even worse call them I say what’s going on bring it back they give me rental car and say sorry we will look at car again fast forward another week get call saying they aren’t fixing the car it’s not worth it all the whole never telling me what’s actually wrong with car so they are giving me my money back go Friday to sign papers and get belongings from car and Jim the used car sales manager says cheque will be ready Tuesday I call today Tuesday to confirm and bam guess what sorry it’s not ready it will be Friday now after I took the afternoon off to drive an hour to get the cheque this happened been the worse communication and worse overall service I’ve ever received everyone do themselves as favour and steer clear More

Very Attentive to your concerns before and after the sale. I had some concerns about financing and the extended warranty. New car manager wasn’t there, but the used car manger took care of the issues. sale. I had some concerns about financing and the extended warranty. New car manager wasn’t there, but the used car manger took care of the issues. More

I came in for an oil change last Friday. It was pretty last minute but they booked me an appointment for only a couple hours ahead of time which I thought was nice. Jethro was my service advisor when I ar last minute but they booked me an appointment for only a couple hours ahead of time which I thought was nice. Jethro was my service advisor when I arrived. He suggested I do a fuel injector cleaning as it has never been done. I agreed to do it as I thought it would be beneficial. Of course this would add time but they were very quick with my truck. Jethro and I then spoke about other services I should be doing soon which I will be coming back to these guys for. I had a lot of questions about when I should be doing certain things on the truck and Jethro was very patient and informative. Good service is often overlooked and people talk about more about the bad than the good. I think that Jethro and whoever else was involved with my service should be recognized as it was a very good experience. More

do not take your cars for service here , for many years i've taken my Dodge Charger here , in the last couple of years the service has been terrible , i'm not sure what has changed , but they can't be tru i've taken my Dodge Charger here , in the last couple of years the service has been terrible , i'm not sure what has changed , but they can't be trusted . The service manager acts like it's your fault the car hasn't been repaired properly , the workmanship is shady at best , they charge you and tell you the car has been repaired , yet i didn't get out of the parking before i noticed nothing has been done to correct the problems .a waste of time and money . DO NOT TRUST THIS DEALERSHIP ! More

I visited a few dealerships in Toronto ,Scarborough but found the Chrysler 300 that I ended up buying in Ajax.The best experience that I have had in purchasing my last few cars. I was taken care of in sal found the Chrysler 300 that I ended up buying in Ajax.The best experience that I have had in purchasing my last few cars. I was taken care of in sales by Sean he showed my wife and I their inventory .We didn't feel that we were under pressure to buy a vehicle .Sean answered my questions and put us at ease. Sean helped us find our car and didn't try to push any extras onto us he was honest with us which certainly helped .Thanks for taking the time to spend with us Sean,I know that we took up a fair chunk of your day ! We will call on you again when we are looking for our next vehicle.. More

2 years in a row - last year brought in my Dodge Durango for oil change, change to winter tires and other annual tuning up. Picked it up and when I got home, my spare key fob which was perfectly fine that for oil change, change to winter tires and other annual tuning up. Picked it up and when I got home, my spare key fob which was perfectly fine that morning was not working anymore. Went back to dealership and they said i need a new one - cost me $200+. This year, brought in the Durango for oil change, etc. Just before picking it up, I got a call and they said the halogen headlamp was busted. What???? It was working when I brought it in! Cost me $$$ again! Like others, I've been a long time customer but will never step foot here again. Something is just not right. More

Excellent experience with sales agent, Sean Ormond. Sean was most knowledgeable and helpful with my husband and I when we were looking for a used car. He is honest and caring about his work with his pro Sean was most knowledgeable and helpful with my husband and I when we were looking for a used car. He is honest and caring about his work with his product. We were beyond satisfied and would recommend any friends or family to visit Sean when they are in the market for a vehicle. You will be very delighted with his willingness to go the extra mile to meet your needs. We will be back! More

Quite happy that we made a visit to Village Chrysler I met with sales associate Sean.He guided us through our many questions impressed with his courtesy and knowledge of vehicles.I never felt any pressure met with sales associate Sean.He guided us through our many questions impressed with his courtesy and knowledge of vehicles.I never felt any pressure to purchase or add additional packages to the vehicle.I felt like I was being taken care of which was a good experience from a dealership. I will recommend you to my friends who might be in the market for a vehicle. Very happy with the experience which can be stressful but was actually enjoyable . More

Very good experience at Village Chrysler in Ajax purchasing a truck. Great staff. Thanks Naz, Kerri, Sean, Bill and Joe to name a few. Thanks again purchasing a truck. Great staff. Thanks Naz, Kerri, Sean, Bill and Joe to name a few. Thanks again More