Vickar Mitsubishi

Awesome Just wanting to say thanks Robert Misa and Fawaz for unmatched costumer service,they make you feel family at the dealership. I also met the General M Just wanting to say thanks Robert Misa and Fawaz for unmatched costumer service,they make you feel family at the dealership. I also met the General Manager Anthony Cantin,very friendly and accomodating,i will certainly recommend the dealership to others. More

awesome service I walked in looking for a vehicle that met my budget.. they didn't have anything on their lot.. they went and found one from one of their sister store I walked in looking for a vehicle that met my budget.. they didn't have anything on their lot.. they went and found one from one of their sister stores and bought it here for a test drive.. I test drove the vehicle and wanted a night to think over it.. they gave me a loaner vehicle till I made a decision.. even if I didn't buy the car from them.. I did end up purchasing the car from them.. Thanks Anthony Cantin for the amazing service.. I will definitely be back to see you when it is time for a new one.. More

Dishonest! They don’t listen to the customer! I am a customer who believes in the Mitsubishi product. I have owned 3 Eclipse cars. I thought it was time for me to transition to an SUV. I found a I am a customer who believes in the Mitsubishi product. I have owned 3 Eclipse cars. I thought it was time for me to transition to an SUV. I found a beautiful diamond red Eclipse Cross with 20 inch wheels. I told them I want to buy this car as I see it. The “sales manager” placed sales flyers on the car that don’t apply to this vehicle. False advertising. I was ready to pay cash for this vehicle and when it came time to negotiate, he said the wheels where an extra charge. My intentions where to buy the vehicle that I saw in the show room at the price we negotiated. Sales manager came back with a price, a couple of times and the final offer all of a sudden was higher than we started. Insisted that I look at a used vehicle when I clearly told him that I am looking for a new vehicle. When I went to see the used car, he insisted that it was the same colour. I could clearly see that it wasn’t the same colour. I really hate people who don’t listen andI hate dishonest people. Will NEVER GO BACK THERE! If I was the owner, I would take a look at some of these reviews. Clean up the staff and get people who can be nice. This guy was lying the whole time and just not a nice guy. Again, I was paying cash and it was a guaranteed sale lost. Too bad for them!! I went back to take a picture of the car because I went to the Weaverly store to show them what I saw. They changed the wheels.......Go figure, if you cant sell the vehicle as is, be honest and tell the customer that the wheels are not with the car. The vehicle had the wrong price listed for what they were displaying. Again false advertising. More

Poor service and rude staff I wont reccomend you to talk to this guy his name is josh working on service department he is so rude and arrogant he doesnt know how to interact to t I wont reccomend you to talk to this guy his name is josh working on service department he is so rude and arrogant he doesnt know how to interact to the customer. More

Hidden costs (almost charged me 8000 more than was said!) I was interested in buying a brand new RVR and was quoted 29,000 on Saturday. This price went up to 30, 000 Monday. That, I can handle. What I coul I was interested in buying a brand new RVR and was quoted 29,000 on Saturday. This price went up to 30, 000 Monday. That, I can handle. What I couldn't handle was the fact that they never mentioned this price INCLUDED a 8000 down payment, meaning the price of the car was actually 37, 000! NOBODY mentioned this and it was not clear on the sheet. Also, the "closer" was super rude. 2 hours of my life (3 if you count the time spent on the phone getting everything ready) only to be disappointed and almost screwed. Thank goodness we caught this scam. NEVER BUY FROM VICKAR More

Customer service I want to make sure nobody goes through what I had to go through when purchasing a newer vehicle from a dealership. I recently purchased a 2016 RVR fr I want to make sure nobody goes through what I had to go through when purchasing a newer vehicle from a dealership. I recently purchased a 2016 RVR from vickar Mitsubishi and I regret every moment of it! The customer service at vickar Mitsubishi on regent ave is the absolute worst. My salesman was Robert misa and anyone in their right mind should stay away from this guy. Before the purchase of my vehicle there were a few dents and scratches I noticed keeping me away from purchase. My salesman “Robert” promised EVERYTHING would be fixed and buffed out like new. Unfortunately this was not the case. When picking up the vehicle, my father and I noticed that the scratches were not removed and found that both the salesman and the finance manager “Les Rubin” were trying to lie their way out of it saying “we said best to our ability and it was buffed”. The manager even showed me the PHOTOCOPIED repair list that both myself and the salesman signed stating that the car needed to be buffed and repaired of dents” with BLUE ink saying “best to our ability”. The manager tried to get out of the repairs by altering the repair sheet after signed and photocopied which is extremely unbelievable. Not only that but a couple weeks after purchase I noticed my owners manual was not in the car and like most I went back to the dealership to receive one. My sales person instructed that it was policy to remove all preowned vehicles owners manuals and if I required one I would have to pay $70 for a new one. I could not believe that after spending $30,000 on a pre owned vehicle the dealership refused to give me an owners manual for free! While arguing with “Robert” the manager Les Rubin was standing right beside Robert snicking to himself. After a 20 minutes dispute the salesman finally said he’d give me an owners manual not for a 2016 RVR but for a 2014 RVR. I can not believe how crooked the management and the sales teams are at this dealership and I hope nobody goes through what I had to go through... Please don’t buy from Robert Misa as he’s only concerned about sales and NOT customer service!! Vickar Mitsubishi More

Liars I will never ever buy a car from them again. The financial idiot has no idea what he is doing. He is full of lies. I don’t understand how you can I will never ever buy a car from them again. The financial idiot has no idea what he is doing. He is full of lies. I don’t understand how you can feel good about your selfs lying to people and hooking them into buying cars from you. More

Useless salesman I purchased a car in the summer. I knew what I wanted and saw some comparable cars but the dealer went and found one similar to what I was looking for I purchased a car in the summer. I knew what I wanted and saw some comparable cars but the dealer went and found one similar to what I was looking for he tried everything to make a deal which yes of course that’s his job. He went as far as saying split a bonus he was getting but not to say anything, I thought he was full of it but I needed a new car for work purposes so we drove the only one available and decided to get it since it was the same as previous but newer. Was told I’d have oil changes for certain amount of time. There was no walk around which was my fault I should have asked but there was a slight problem and I went immediately and was told no I must have hit my car to make it like that Which I did not. I asked for my sale picture and they don’t have it all of a sudden and they said they do the inspection and it was fine. Inspection should have been done with me. I feel as a woman they neglect to remind me of these types of things. Other staff there were excellent but the dealer was not. I went for a first oil change and suddenly they have no record that I get oil changes. Dealer is all talk. Ladies make sure to always have a knowledgeable man and make sure the sales conditions are all signed and out in writing. Which I was sure I had and now have to look into everything again. This dealer said he wouldn’t be like my last and I emailed him with questions and I’ve never heard back in over 3 months now More

Very poor customer service not reliable car We bought our vehicle from this dealership. Instead of 2-3 days, it took a week to get car ready for pick up and work that was promised was not comple We bought our vehicle from this dealership. Instead of 2-3 days, it took a week to get car ready for pick up and work that was promised was not completed. The vehicle was not clean inside . More than that very next day the battery had died and affected alternator, so the car lost it power. That happened on our way to vacation destination in US, so we spent 1000 CAD to get everything fixed . On the car that costed 20000 battery that you can get for 120$ , was so old that could not be charged. Very disappointed. More