Universal Ford Lincoln

Poor Customer Service Drove into service centre, exited vehicle with only 1 other vehicle in the bay. 5 service advisors at their desks and waited 10 mins before being ackn Drove into service centre, exited vehicle with only 1 other vehicle in the bay. 5 service advisors at their desks and waited 10 mins before being acknowledged by a bay attendee who asked to take my keys at which time I had to refuse because no one acknowledged my presence. When following-up 2 days later, I could not reach anyone by phone and left 2 voicemails. No response. I called the following day, voicemail again. I went on the website to a live chat agent, who after transferring me due to another agent, confirmed my vehicle was ready for pickup. Finally, before going to pickup my vehicle I decided to call the dealership once more directly, no answer, I was redirected to the operator who physically went to find out the status on my vehicle and told me it wasn’t ready. The lack of customer service, coordination and ability to communicate with any service member has forced me to go elsewhere for future service, despite my vehicle having being purchased from Universal. More

Great Customer Service From beginning to end Usman treated us with professionalism and respect. He went above and beyond to meet our needs. Overall our experience at Uni From beginning to end Usman treated us with professionalism and respect. He went above and beyond to meet our needs. Overall our experience at Universal Ford was a positive one and I would definitely recommend to friends. More

Service I had an oil change and questions on my Navigation system answered. Staff was knowledgeable, attentive and friendly with Universal having a comfortabl I had an oil change and questions on my Navigation system answered. Staff was knowledgeable, attentive and friendly with Universal having a comfortable waiting room More

Could not ask for better The entire staff from sales to service has been very good to me and my family. I have made 5 purchases from here and would recommend anyone needing a The entire staff from sales to service has been very good to me and my family. I have made 5 purchases from here and would recommend anyone needing a vehicle or service to let these fine people take care of you. More

Great people with great work ! Mickey is a very nice guy and always help with courtesy ! He knows what he doing and make everything easy and quick to me. I absolutely satisfied ! Mickey is a very nice guy and always help with courtesy ! He knows what he doing and make everything easy and quick to me. I absolutely satisfied ! More

Great service provided by Universal Ford Lincoln I bought my first Ford Explorer since 2016, experienced the good maintenance service in Universal Ford Lincoln so far, but they keeps to improving the I bought my first Ford Explorer since 2016, experienced the good maintenance service in Universal Ford Lincoln so far, but they keeps to improving the better quality service even more better once the new service building was finished. Friendly staff, high efficiency & comfortable waiting area. I recommend anyone to come to Universal Ford Lincoln to take care his/her lovely car/suv. More

The best purchase experience I’ve had Personable and professional approach to my situation. Didn’t push the sale just listened to what my needs were. Provided several legit options. Always Personable and professional approach to my situation. Didn’t push the sale just listened to what my needs were. Provided several legit options. Always friendly. Would recommend to anyone in the market for new or used. More

Service f150 Quick friendly service. Good coffee papers. Timely. Will return again thank you very much for the great service and great customer care of our truck. Quick friendly service. Good coffee papers. Timely. Will return again thank you very much for the great service and great customer care of our truck. More

Great experience buying new I just bought the truck I’ve wanted for a very long time from Eric Thorlakson at Universal Ford. Not only did he make my experience fun but great comm I just bought the truck I’ve wanted for a very long time from Eric Thorlakson at Universal Ford. Not only did he make my experience fun but great communication was made throughout the entire deal. He made getting my custom options a breeze and looked after a lot of it for me. If anyone is looking to buy a new Ford I highly recommend Eric. Unreal customer service and very professional. Solid dude! Will deal with again in the future. Thank you! More

Excellent service. Confused about $500 bill for warranty ser Service was good and fast however with my truck being on warranty I still almost had a bill for $500. I thought parts bumper to bumper up to 60k were Service was good and fast however with my truck being on warranty I still almost had a bill for $500. I thought parts bumper to bumper up to 60k were usually included in warranty. It was my trucks 48k warranty check. I need to call ford warranty and have them explain what’s included and what’s not No concerns over service that was excellent! More