ToyotaTown - Service Centre

Great Service My service advisor was Amanda Krug. Was called in mo0rning to verify service taken place.Picked up car 7:30 that night. I was impressed. My service advisor was Amanda Krug. Was called in mo0rning to verify service taken place.Picked up car 7:30 that night. I was impressed. More

Amazing Service Firis is always helpful and informative. He knows things that I can't find at other places, so I always make sure to go visit him for my car needs. Firis is always helpful and informative. He knows things that I can't find at other places, so I always make sure to go visit him for my car needs. More

Recent Service I recently took my RAV4 in for service at ToyotaTown in London. Todd Servant was my Service Advisor. The service was excellent and the overall exper I recently took my RAV4 in for service at ToyotaTown in London. Todd Servant was my Service Advisor. The service was excellent and the overall experience at the dealership is outstanding. All the staff are extremely friendly and go out of their way to ensure you are very well looked after. Thank you! More

Corey went above and beyond! I drove into the service bay to get my snow tires installed I also had an issue with my left speaker that for some reason do not seem to give issues t I drove into the service bay to get my snow tires installed I also had an issue with my left speaker that for some reason do not seem to give issues then but Corey took my truck for a drive to try to get the issue to represent itself. Not only did he take the time to help rectify the issue he also drove my truck through the wash bay when there was no tech to take care of the wash. Corey was extremely thorough and truly pleasant to work with. At no point did I feel like my issues did not matter. Thank you Corey for going above and beyond with your service and knowledge. More

Efficient; clear communication I really appreciated Amanda's help today with my repair appointment. She was efficient, clear and friendly. The rest of the staff was helpful and frie I really appreciated Amanda's help today with my repair appointment. She was efficient, clear and friendly. The rest of the staff was helpful and friendly too. More

Absolutely great I was really impressed with the professional service and the way Toyota handles their customers and put their customers first, Fantastic service. P I was really impressed with the professional service and the way Toyota handles their customers and put their customers first, Fantastic service. Peter was great. More

Good service. My service advisor was Peter Engelmanas. He was helpful honest about time to service and cost of items. When a windshield wiper was broken in the post My service advisor was Peter Engelmanas. He was helpful honest about time to service and cost of items. When a windshield wiper was broken in the post service car wash wash he replaced it immediately and informed me of the incident. I will continue to get my Scion serviced at Toyotatown . More

Outstanding professional and friendly service! I was recently in to ToyotaTown for an oil change and the gold package detailing on my car. My service advisor Corey was friendly, engaged and helpfu I was recently in to ToyotaTown for an oil change and the gold package detailing on my car. My service advisor Corey was friendly, engaged and helpful. I had a slow leak in one of my tires and he assured me they would check it and let me know what they would recommend. I wanted to know if my fluid levels would be checked with a simple oil change. The answer was "yes". I was called before changing the interior cabin filters as they were in need of the change. I was also informed at the same time on the status of my tire - a simple fix. Good news! I was offered a loaner car as mine had to stay overnight but I didn't require it. My car was ready on time and looked brand new! The tires were incredibly clean and almost all my little scuffs in the paint and on the wheel covers were buffed out. The interior truly looked like a new car - my car is five years old. This is the second car I have purchased new from ToyotaTown and I wouldn't go anywhere else. Well done team! More

Outstanding Service, Warranty Honored Our Rav4 was suffering some serious transmission problems, so I limped it in to the dealership in the evening to see what was wrong. I spoke with Aman Our Rav4 was suffering some serious transmission problems, so I limped it in to the dealership in the evening to see what was wrong. I spoke with Amanda and was informed of the process and the potential costs. The following morning she called me back (as promised) and told me that the problem was the torque converter and that all repairs would be fully covered under the warranty. True to her word, when I picked up the car, not only does it now function perfectly, but there was no charge. In 35 years of owning cars, I have never had a dealership actually honour a warranty without finding some additional fees to add on top. The customer service from Amanda was outstanding, and the warranty was fully honoured. Between my wife and I, we have had four Toyotas from this dealership over the years, and never had any issues. When it's time for a new car this time around, we'll be headed straight back to Toyota Town. Well done Amanda! More

excellent experience (finally) I've had problems with service here before - after some serious issues, management asked me to give them a second chance, and I did. Things were okay, I've had problems with service here before - after some serious issues, management asked me to give them a second chance, and I did. Things were okay, not great, but fine. Today - finally! - I had a terrific experience. I was welcomed quickly, had an easy conversation about the services planned, was consulted about an extra part needed, and everything was finished well ahead of when it was expected. Easiest service appointment ever. More