ToyotaTown - Service Centre

Air condition leak I noticed that there was a pool of fluid on the passenger side of my 2017 Rav 4 Hybrid. I brought my vehicle in on Saturday August 4/2018 for service. I noticed that there was a pool of fluid on the passenger side of my 2017 Rav 4 Hybrid. I brought my vehicle in on Saturday August 4/2018 for service. I was greeted immediately upon arrival. I waited about 5 minutes beside my car and was approached 3 times to acknowledge my wait time. Amanda apologized for the short delay and thoroughly informed me of the service time and possible cost in the event that the problem was not a manufacturer defect. She assured me that she would call me as soon as a diagnosis was made. She gave me her business card. When she called me later I was surprised that the problem was caused by leaves collecting in the blower motor fan. She said this was not considered to be a manufacturer defect however she would waive the $60 service fee for this one time. I have never had this issue with any vehicle I have owned in my 40 years of driving which why I was surprised at the cause. When my husband and I came to get our vehicle, Amanda graciously honoured my husband's request to have a service technician show him how this can happen and discuss how to prevent from happening again. The whole experience was very positive for us as first time Toyota owners. Amanda is to be commended for her excellent professional service and represents the company well! More

Good Services with Amanda Krug. Excellent customer experience with Amanda. She is a nice service advisor. Definitely, she understands clients' needs. Also, her suggestions are helpfu Excellent customer experience with Amanda. She is a nice service advisor. Definitely, she understands clients' needs. Also, her suggestions are helpful and truthful to customers. More

Professional and knowledgable advice from the service writer Quoted price and time was met or exceeded (time to perform the work was quicker). All staff very helpful and the service writer went the extra mile t Quoted price and time was met or exceeded (time to perform the work was quicker). All staff very helpful and the service writer went the extra mile to get the extra small item that I requested. More

Amazing service! I got my tires fixed at ToyotaTown. I dealt with Amanda Krug and she handled my service with excellence and care that I look forward to for all my fut I got my tires fixed at ToyotaTown. I dealt with Amanda Krug and she handled my service with excellence and care that I look forward to for all my future vehicle needs. I was blown away by the excellent customer service I received. More

Parts staff rude will say Al Farmer went above and beyond what he needed to do and helped me wonderfully I was looking to get a bolt for my RHD JDM car rear brake ca will say Al Farmer went above and beyond what he needed to do and helped me wonderfully I was looking to get a bolt for my RHD JDM car rear brake caliber. I was being helped by a very nice gentleman (Al Farmer) who found the part (it's the same as a 98 Celica gts) More

Buying my new car was awesome experience I highly recommend Justin maki for your next vehicle purchase!! My first buying experience went smoothly, He answered all of my questions patiently.I I highly recommend Justin maki for your next vehicle purchase!! My first buying experience went smoothly, He answered all of my questions patiently.I like my new car thank you so much. More

Always the best service Amazing customer service. David High always has time to answer and explain all my questions. Very dedicated and supportive with clients like me "I do Amazing customer service. David High always has time to answer and explain all my questions. Very dedicated and supportive with clients like me "I don't know much about cars" More

Now that's customer service! David High and the team from toyota town are outstanding in their field! David helped me when buying a used car. He was very happy, insightful, and un David High and the team from toyota town are outstanding in their field! David helped me when buying a used car. He was very happy, insightful, and understanding. I ended up purchasing a used car from toyota largely because of the experience that I received. My girlfriend and I had such an amazing experience that I often bring David when I have to talk about customer service excellence to anyone who will listen. From purchasing, to servicing, to getting a rental, I knew, hands down, that I had made the right decision to purchase a car from David and the team at Toyota! Big shout out to, Chelsea in service, and Tim, for everything that they have done! Amazing customer service guys, it really does pay off to take pride in the work that you do! Great job David! Keep up the good work! More

Service Customer Service is always excellent - The waiting area is comfortable - they even provided me with a ticket to get a drink during my wait which took Customer Service is always excellent - The waiting area is comfortable - they even provided me with a ticket to get a drink during my wait which took far less time that I anticipated. Both of the Service Advisors were very friendly and knowledgeable. More

Awesome service and facility Have been to this dealer several times for service and repairs. Costs and work have always been well communicated and staff are friendly and accommoda Have been to this dealer several times for service and repairs. Costs and work have always been well communicated and staff are friendly and accommodating, Highly recommended. More