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ToyotaTown - Service Centre

London, ON

4.8
3,029 Reviews

3,029 Reviews of ToyotaTown - Service Centre

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April 01, 2019

Efficient Always on time. Work done efficiently. No hidden fees (always call to confirm any work required before proceeding). Very pleasant people. Complementar More

by Trader3434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Krug
Sep 17, 2019 -

ToyotaTown responded

Hi there, Thank you for the review.Happy Driving!

April 01, 2019

Great Service I bought my car here and have been servicing here for most of the time I've owned it (6yrs now). Over 400,000km's and still going strong. No one likes More

by 08Avalon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Circelli, Robert Dako
Sep 17, 2019 -

ToyotaTown responded

Hi there, Thank you for the review.Happy Driving!

April 01, 2019

Service for my Venza My car was vibrating and shaking when driving. Rob was able to get me in next day and took great care of me. He's always great and gives me the advice More

by Chknball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Dako
Sep 17, 2019 -

ToyotaTown responded

Hi there, Thank you for the review.Happy Driving!

March 31, 2019

Excellent Service Helena Vrabec was fast and friendly! I enjoyed chatting with her and marveling at how quickly she managed to navigate the computer system. She explain More

by alloydla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helena Vrabec
Apr 02, 2019 -

ToyotaTown responded

Hi Alloydla, Thank you for the review.

March 29, 2019

Totoya Service This dealership is outstanding and extremely fortunate to have Jason Defelice as a Senior Service Advisor here at Toyota Town. I have been dealing wi More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason DeFelice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

ToyotaTown responded

Hi Mike, Thank you for the review.

March 29, 2019

Friendly knowledgeable staff Work is always done professionally and feedback is appreciated. I would suggest advisers approach customers directly with future issues and recommenda More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason DeFelice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The 2 ladies on service desk, Robert Dako
Apr 02, 2019 -

ToyotaTown responded

Hi Tom, Thank you for the review.

March 29, 2019

Buyer Beware on your "free" first oil change. The Toyota Canada website says a service 2 (which this dealer will do as your first oil change and claims no charge) contains: Rotate tires (applicabl More

by Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept.
Sep 17, 2019 -

ToyotaTown responded

Hi there, Thank you for your rating and please accept our apologies. We take great pride in delivering a positive experience and clearly missed the mark on your recent visit. We would welcome an opportunity to discuss and hopefully have another opportunity to demonstrate our commitment to providing a positively unique experience. Please contact us at (519) 680-1800.

Sep 17, 2019 -

Guy responded

Hi there. Thank you for your copy/paste response. If you really wanted to provide a positive and unique experience, this would have been handled differently.

March 28, 2019

Excellent I have been a customer of Toyota Town since 1998 when I purchased my first Toyota there. Since that time Toyota Town has done great work looking afte More

by Eva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Krug, Peter Engelmanas, Joe Moniz
Apr 02, 2019 -

ToyotaTown responded

Hi Eva, Thank you for the review.

March 27, 2019

Service excellent Not first time at this dealership and won’t be the last! Service advisor Peter Engelmanas was excellent even though the news he had for me wasn’t good More

by Lurch30671
Recommend Dealer
Yes
Employees Worked With
Peter Engelmanas
Apr 03, 2019 -

ToyotaTown responded

Hi there, Thank you for the review.

March 25, 2019

Car had burning smell I did not have an appt. Was in and out within an hour. They scrapped off an object of an exhaust pipe. No charge and they washed my car! Incredible More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason DeFelice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

ToyotaTown responded

Hi there, Thank you for the review.

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