ToyotaTown - Service Centre

Staff are friendly, and it's a comfortable waiting area. When arriving at the garage, I was greeted by friendly staff. Had a great conversation with MJ while he took down all my information. The waiting ar When arriving at the garage, I was greeted by friendly staff. Had a great conversation with MJ while he took down all my information. The waiting area is always comfortable with lots of seating, plus a complimentary coffee. More

Excellent Service I brought my Venza in for servicing and Helena Vrabec was the Service Advisor that greeted me politely and courteously. Helena was confident and prof I brought my Venza in for servicing and Helena Vrabec was the Service Advisor that greeted me politely and courteously. Helena was confident and professional in every way as she filled out the necessary forms. More

Peter Engelmanas My car was stolen in February and once found, I brought it into Toyota Town service. Luckily Peter was assigned to my Rav4. My insurance company was My car was stolen in February and once found, I brought it into Toyota Town service. Luckily Peter was assigned to my Rav4. My insurance company was refusing to pay for certain services and Peter went to bat for me. He called me daily with the updates and in the end managed to get my insurance company to pay for all that needed to be done. This went on for weeks, but Peter always kept in touch, he was very personable and helpful. He definitely went above and beyond, I hope to always have Peter to work with whenever I need maintenance done on my vehicle. More

Recall Service & Detailing I brought my car into ToyotaTown in response to a recall notice. Service Advisor Amanda was excellent in getting things set up. While I was there I no I brought my car into ToyotaTown in response to a recall notice. Service Advisor Amanda was excellent in getting things set up. While I was there I noticed that the dealership had a special on detailing so I arranged for another appointment to get that done. The car looked like new when I picked it up. I was very impressed by the quality of service that I received from all the staff I encountered. More

Another great experinence Brought my Rav4 for a regular 40K checkup today. As usually the visit here was a pleasent experiance. The staff was very knowledgable, helpful and pol Brought my Rav4 for a regular 40K checkup today. As usually the visit here was a pleasent experiance. The staff was very knowledgable, helpful and polite. What I appreciate is, they are not pushy and they are not upselling unnecesarry service. I would highly recommend this dealership to any Toyota car owner in London. More

Complete frame replacement, WELL DONE ! Helena: Frame replacement is not an easy task. You where right on the ball and more than prepared when I walked in the door. I was impressed you enc Helena: Frame replacement is not an easy task. You where right on the ball and more than prepared when I walked in the door. I was impressed you encouraged me to participate and have a say as to what went on my truck, and what went on, with my truck. A professionally, and well done job from start to end. You are an asset to Toyota Town.... hope you never leave ! Thanks again, Will.... More

Massive work done with no grief Helena Vrabec shepherded my RAV through a wheel exchange and regular service, which ballooned into new brakes, a head gasket, new struts, plugs and a Helena Vrabec shepherded my RAV through a wheel exchange and regular service, which ballooned into new brakes, a head gasket, new struts, plugs and a water pump. Throughout the process Helena was fabulous, professional, sympathetic, and worked overtime to keep me up to date and to make sure I was always aware of everything going on. I’ve been coming to ToyotaTown since moving to London five years ago, and Helena has exceeded the always great service I’ve come to expect there. Thanks for a great (expensive) service experience. More

Great Customer Service I love the service department at this Toyota Town; the team there is fast, efficient and friendly. Robert is helpful and great at explaining the servi I love the service department at this Toyota Town; the team there is fast, efficient and friendly. Robert is helpful and great at explaining the service which was provided. More

oil change the service maintenance on my 2015 camry was done on a timely basis. Helena Vrabec was very friendly and knowledgeable and explained the work to be the service maintenance on my 2015 camry was done on a timely basis. Helena Vrabec was very friendly and knowledgeable and explained the work to be done More

Efficient and pleasant experince Amanda Krug and the technicians provided efficient service for our 2012 Corolla. After the initial inspection of the car Amanda explained the service Amanda Krug and the technicians provided efficient service for our 2012 Corolla. After the initial inspection of the car Amanda explained the service issues and costs well. The work was carried out in a timely manner More