ToyotaTown - Service Centre

Helena Vrabec is an exceptional customer service consultant Helena Vrabec consistently provides exceptional customer service. She is knowledgeable and takes time to explain when action is required and what is g Helena Vrabec consistently provides exceptional customer service. She is knowledgeable and takes time to explain when action is required and what is going on. She offers great advice and is always a pleasure to work with. I drive a little further to come to this location for service because of her commitment to high quality customer service. She is a gem. More

Fantastic Service We in on a Saturday to discuss the issues with my 2016 Corolla. Spoke with Jason and he booked me in for first thing Monday morning. We dropped the ca We in on a Saturday to discuss the issues with my 2016 Corolla. Spoke with Jason and he booked me in for first thing Monday morning. We dropped the car off after hours Sunday and the following day. Monday morning I received a call and was told what was wrong and once I agreed to go forward they had it done the dame day. Also Jason went over and above and noticed we had a servicing that was due on our warranty and got that done for us. I honestly can't say enough about this dealership and their service department. I will always go to them for my work. More

Helpful service Brought my vehicle in for service before we were planning to go on a road trip. Peter greeted us quickly when we arrived and thoroughly went over what Brought my vehicle in for service before we were planning to go on a road trip. Peter greeted us quickly when we arrived and thoroughly went over what our vehicle was due for at the current mileage. Very happy with our Toyota. Thank you! More

Service Visit Service Consultant Helena provided us with knowledgable and helpful advice on what was needed to be done. She made me aware of the best options for ou Service Consultant Helena provided us with knowledgable and helpful advice on what was needed to be done. She made me aware of the best options for our Rav 4 . I appreciated her explaining how my service appointments work, explaining what a 1,2,3 Service appointment entailed. She also checked to make sure I was up to date on our preventative maintenance stuff, that I want to be proactive on ! Thanks again sincerely Steve and Shelley More

Disappointed I was disappointed with this service experience... I did not expect to leave with a $300+ service charge on a vehicle that is just 18 months old with I was disappointed with this service experience... I did not expect to leave with a $300+ service charge on a vehicle that is just 18 months old with 33K km, especially after purchasing both "EXCLUSIVE ADVANTAGE CLUB PREFERRED BENEFITS" and the "PLATINUM EXTRA CARE PROTECTION" The focus appeared to be on performing billable/non-warranty services, stating that if I declined the service it would void future warranty claim. (i.e a cash-grab) This is something I would have expected from a lube shop, not TOYOTATOWN. More

Exceptional service..... “THEY ROCK”! As usual exceptional service every time I go into Toyota town london.....extremely knowledgeable people... Thank you rob for taking care of my 2014 t As usual exceptional service every time I go into Toyota town london.....extremely knowledgeable people... Thank you rob for taking care of my 2014 tundra! ........ and for those who haven’t experienced the exceptional customer service from rob..... please go see him!..... I have to say the whole service department at Toyota the pit crew guys ;-) all the tech‘s fantastic job..... I feel good leaving the dealership when work on my truck is done! More

Outstanding Service I had a problem with my trucks electrical wiring. ToyotaTown installed a wiring harness for my trailer that failed. I asked them to fix it and they I had a problem with my trucks electrical wiring. ToyotaTown installed a wiring harness for my trailer that failed. I asked them to fix it and they did. More

Professional, courteous service! The service department seems like a very efficient, well oiled machine staffed by friendly and helpful people. Both Helena (service consultant) and G The service department seems like a very efficient, well oiled machine staffed by friendly and helpful people. Both Helena (service consultant) and Gord (shuttle service) were exceptional. More

Satisfied with service. Service was done in a reasonable length of time and what needed to be done was explained in understandable terms. Not sure why it took 53 minutes to Service was done in a reasonable length of time and what needed to be done was explained in understandable terms. Not sure why it took 53 minutes to wash vehicle after service was completed especially when I was waiting for the vehicle. More

Up and Running again After being stranded on the highway with the car my we were worried there was something majorly wrong. We had our vehicle brought to toyotatown becaus After being stranded on the highway with the car my we were worried there was something majorly wrong. We had our vehicle brought to toyotatown because we always get fast, honest service. Peter called us and told us not to worry as we needed a new alternator and he was going to get us back up and running. More