ToyotaTown - Service Centre

Exceptional service, thank you for looking after our vehicle and recommending the services. You are a professional 👏 , thank you for taking the time and assisting us . vehicle and recommending the services. You are a professional 👏 , thank you for taking the time and assisting us . More

With two Tundra work vehicles and a RAV, we really appreciate the great service we receive. Special thanks to Rob Daiko for all that he does! appreciate the great service we receive. Special thanks to Rob Daiko for all that he does! More

Firis oversaw a series of three (3) appointments for major service on my vehicle over the last month. I am impressed and pleased at the level of care and attention he has shown, having consistently gone major service on my vehicle over the last month. I am impressed and pleased at the level of care and attention he has shown, having consistently gone above and beyond my expectations. For example, when I was asking for clarification about the first set of repairs completed during pickup of my vehicle, he actually invited me to come speak with the technician in the service bay while my vehicle was still up on the rack, and be shown exactly what was repaired and where. In 15+ years of service at Toyotatown, I don't recall being invited for a firsthand look under my vehicle in this manner. Another example is when I was unable to arrange for transportation home on a day-long repair, Firis proactively offered/arranged for me to borrow one of their vehicles for the day. I was not looking forward to having to wait at the dealership for 9+ hours (no shuttle service due to pandemic protocols) so being offered a loaner vehicle turned it into a much better experience than I was expecting. Overall, I would highly recommend Firis to anyone visiting Toyotatown and will try to request him specifically as my service advisor for future appointments! More

I had my Toyota Corolla in for my first oil change and a recall. Very friendly and great customer service. Thank you to Jason DeFelice. recall. Very friendly and great customer service. Thank you to Jason DeFelice. More

My service advisor "Firis Sharif" was great to deal with from start to finish and I was very impressed by his customer service skills. I also work in the service industry and so I know how incredibly import from start to finish and I was very impressed by his customer service skills. I also work in the service industry and so I know how incredibly important it is and unfortunately how rare it is in today's world. Many people give their word but very few keep it. I have dealt with Firis since we bought a vehicle 1 year ago and I was so impressed that I recently asked for him for his card with the intention of calling management later in order to commend him. I was very happy to find this website which makes it so easy to give positive feedback. Thanks Firis and thank you Toyotatown! P.S. We love our 2019 RAV4! Dean & Diane S. More

On Aug 11 I had my Toyota Corolla in for recall. I On Aug 11 I had my Toyota Corolla in for recall. I wish to thank Amanda Krug and the other staff people I dealt with. They were all very helpful e On Aug 11 I had my Toyota Corolla in for recall. I wish to thank Amanda Krug and the other staff people I dealt with. They were all very helpful explaining the procedure as far as the covid situation. I was taken in promptly at my appointment time and Amanda phoned me to let me know when my car was ready to pick up. I am definitely with the service I was given. More

Amanda Krug was great at scheduling me in and getting my repair issue with radio resolved. Love the service department at Toyotatown. All so helpful! repair issue with radio resolved. Love the service department at Toyotatown. All so helpful! More

Firis was great at quickly reinstalling an interior kick panel on my daughter's car ( pasenger side in 2014 Corolla). I did not have an appointment, but he quickly came out and within seconds had snapped panel on my daughter's car ( pasenger side in 2014 Corolla). I did not have an appointment, but he quickly came out and within seconds had snapped the panel back in place. Made my day. Great service! More

The experience was very satisfactory. Great service.my car was on a recall for a new airbag and The service was quick and efficient. The Covid protocol was well managed. car was on a recall for a new airbag and The service was quick and efficient. The Covid protocol was well managed. More

Went in to address a strange noise under my car when I speed up. As usual, customer service was great and the fix was reasonably priced. Will always be my go-to place. speed up. As usual, customer service was great and the fix was reasonably priced. Will always be my go-to place. More