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ToyotaTown
London, ON
7,560 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,560 reviews
July 04, 2026
Purchased my new 2026 4 runner from Shawn Longworth not our first vehicle purchasing from him. Great customer service will keep going back very happy. our first vehicle purchasing from him. Great customer service will keep going back very happy. More
by Crystal Simard
Employees Worked With
July 04, 2026
The sales team was patient, answering my questions without pressure to rush into a deal. without pressure to rush into a deal. More
by Shirl-Cat
Employees Worked With
July 03, 2026
Was very pleased with the service Shawn provided. Very friendly, knowledgeable and provided a seamless transaction with my vehicle purchase. Very friendly, knowledgeable and provided a seamless transaction with my vehicle purchase. More
by John Avgeropoulos
Employees Worked With
July 03, 2026
I would like to sincerely update my review from one star to five stars. I am extremely grateful to the entire Toyotatown Service team for their exceptional service and professionalism. They went above and b to five stars. I am extremely grateful to the entire Toyotatown Service team for their exceptional service and professionalism. They went above and beyond to ensure my needs were met and did a fantastic job in handling my vehicle and addressing my concerns. I especially want to thank the manager, the assistant, and the technician for taking the time to speak with me personally. Their willingness to listen, understand my situation, and provide thoughtful solutions truly made a difference. Additionally, I would also recommend the salespeople, as they were friendly, helpful, and made the entire process smooth and pleasant. Their dedication and care have restored my confidence in their service, and I highly recommend Toyotatown Service to anyone in need of reliable and customer-focused automotive care. Thank you once again for your outstanding support! More
by Ammar Al-Doori
Employees Worked With
N/A
July 02, 2026
I went in to get more information about the GR86 and ended up getting it 1 week later, great customer service and swift service! ended up getting it 1 week later, great customer service and swift service! More
by francois
June 28, 2026
Unparalleled service, gets the job done in no time. Looking forward to my next service appointment! Looking forward to my next service appointment! More
by Christian G.
Employees Worked With
June 26, 2026
He was super friendly, professional, and not pushy at all. He helped us every step of the way and made buying a car so smooth and easy. Definitely recommend him! all. He helped us every step of the way and made buying a car so smooth and easy. Definitely recommend him! More
by Neenu Elizabath
Employees Worked With
June 23, 2026
Unfortunately, I’ve started going elsewhere for service. I still have not received an acknowledgement or response to my concerns in my email from May 30. Dear Service Manager, I am writing to express I still have not received an acknowledgement or response to my concerns in my email from May 30. Dear Service Manager, I am writing to express my disappointment with my recent service experience. I would like to start by saying that I found the technician's video inspection to be very helpful. Being able to see the condition of the vehicle and hear the technician's explanation provided useful context and was one of the positive aspects of the visit. Unfortunately, the overall communication and customer service I received fell well below my expectations. According to the timestamp, the technician's video was completed at 7:21 a.m., yet I did not receive any communication regarding my vehicle until 2:38 p.m., and only after several follow-ups on my part throughout the day. As a customer, I should not have to repeatedly seek updates on the status of my vehicle or recommended repairs. When communication finally did arrive, it consisted of two text messages: one containing the technician's video and another containing the invoice for inspection and that my car was complete. There was no phone call or meaningful discussion regarding the findings, the recommendations, or the reasoning behind the proposed repairs. For example, I was advised to schedule an appointment in the fall and was told that the necessary parts would be ordered. However, no explanation was provided as to why both parking brake cables were being recommended for replacement when I was informed that only the left cable was seized. Was the right cable also inspected and found to be in a similar condition? If so, that was never communicated to me. I would expect a clear explanation of the diagnosis and the rationale behind a repair recommendation before being asked to proceed with future work. I have been a loyal customer of both Toyota and Lexus for many years and have consistently trusted your dealerships with my vehicles. Because of that long-standing relationship, I was particularly disappointed by the lack of communication, engagement, and customer care that I experienced during this visit. The technician's video demonstrated a level of effort and professionalism that was appreciated, but the service advisor's communication and overall customer experience did not reflect the standards I have come to expect. I understand that service departments can be busy, but proactive communication and customer engagement are fundamental aspects of good service. I hope this feedback is taken constructively and used to improve the experience for future customers. Thank you for taking the time to review my concerns. I would appreciate any comments you may have regarding this experience. Sincerely, More
by Lisamartin95
Employees Worked With
June 21, 2026
Shawn helped me with my car needs for many years now. Each time I have a question, a thought, a request, he is always present, available and knowledgeable. His commitment to the customer and communicatio Each time I have a question, a thought, a request, he is always present, available and knowledgeable. His commitment to the customer and communication is very strong and appreciated. More
by l.ambrochi
