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Toyota on the Trail

Edmonton, AB

4.5
905 Reviews

5210 Calgary Trail NW

Edmonton, AB

T6H 4J8

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905 Reviews of Toyota on the Trail

November 15, 2013

I found Sandeep and Anamaria both best people to work with as they accomodated service of my car promptly and efficiently. Excellent Service. With this great service I will come again to Toyota to get my More

by faisalsawani
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandeep Prabhakar and Anamaria Popescu, Sandeep Jadhav
November 13, 2013

I was amazed how great service I got at this dealership. From the beginning till the end, I was taken care of very well; and no pressure was put on me as I had experienced at another silly dealerships... G More

by smartmatjo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 12, 2013

The service centre acknowledged that I needed other work other than an oil change and winter tires put on. The service lady recommended what needed to be done to get my car back on track. More

by mytoyota62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica Liew
November 11, 2013

I chose Sun Toyota because they are within walking distance of my home. I'm always offered a ride, but I choose to walk. The work done on my car is great; they never go ahead with something unless the More

by Vici
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 08, 2013

Sandeep has a pleasing personality , always smiling and friendly, has good knowledge and experience of the vehicles, thus winning the confidence of the costumers and drawing them back to do business with S More

by christopherdsouza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandeep Jadhav
November 07, 2013

I have had on a couple of occasions had to purchase parts, I have dealt with Ron on the phone & Paul in person. They were both very friendly & a pleasure to deal with. More

by shellpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul & Ron were Great, Ron Huber
November 07, 2013

I went twice at this dealership 1st for buying and than for a minor tyre repair. Both the times I felt as the employee behaviour as they are doing a favour to talk to me. It was not a very good experience. More

by Sidhuharneet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
November 07, 2013

I received a reminder to arrange my service appointment and quickly did so over the phone. I received a telephone call the day before to remind me. Dropped off my car and was given a pickup time. When I More

by JohnShaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 06, 2013

Great service overall. Staff was friendly, courteous, thorough, concise. I requested follow-up regarding need to purchase new winter tires as well as rubber floor mats. Follow-up was done in a timely way More

by MarieAndree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 05, 2013

The service is well done and efficient, but pricey! It seems like the service changes parts maybe too often. The shuttle service is convenient and overall everybody is friendly. More

by virginiegagne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Ostermayer
Nov 06, 2013 -

Toyota on the Trail responded

Thank you for taking the time to provide your feedback. We regularly price shop the competition for our most popular service options to ensure we are price competitive. The more involved repairs requiring parts and labour time get a little more complicated sometimes, with specialty tools being used that the Canadian Tires of the world don't have access to and subsequently can't perform the repairs to factory specifications. There is unfortunately extra cost to performing some repairs. If you would like to call me directly I would be happy to look into your repair and see if there is a price match guarantee that may apply. Mike Ringrose General Manager 780-701-2222

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