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Toyota on the Trail
Edmonton, AB
951 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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951 Reviews of Toyota on the Trail
February 14, 2014
I thought my entire visit was fantastic from the free coffee I was offered at the drop off to the popcorn I was offered at pick up. The shuttle driver was very friendly and so was Veronica. The only coffee I was offered at the drop off to the popcorn I was offered at pick up. The shuttle driver was very friendly and so was Veronica. The only thing that I did not like was the fact that I was still charged the diagnostic fee even though I had work completed the same day. Most dealerships wave that fee once the work is completed More
by daflynn82
Employees Worked With
Veronica Liew
February 13, 2014
Friendly, effective, helpful service beyond what I have experienced at any other dealership began before i even got in the door. Vehicle problems noted and resolved by making time for extra work. My car to experienced at any other dealership began before i even got in the door. Vehicle problems noted and resolved by making time for extra work. My car told me it even enjoyed the sleep-over! Drop off and Pick up shuttle device was also great. More
by dvklmk
Employees Worked With
Scott MacPherson
February 13, 2014
I would like to Thank Ashlee for helping my daughter I would like to Thank Ashlee for helping my daughter & I purchasing the 2010 Cobalt over the Internet. Making large purchases this way can be very I would like to Thank Ashlee for helping my daughter & I purchasing the 2010 Cobalt over the Internet. Making large purchases this way can be very stressful. I have to admit i had my doubts as any would in this situation, you bought us comfort and trust in our many email. Always supplying proper paperwork to back the product . The way you handled the purchase going over and above was reassuring, knowing the quality of person definitely eased the mind. This was a quick painless sale. Thank You Ted and Jamie Robson P.S we may fly in for a visit in July ,might stop in for a quick oil change and a meeting! Keep up the good work! More
by TednJamie
February 12, 2014
Right when I talked to Sandeep all I could feel was dishonesty, greed, and selfishness. We are ALL trying to make a buck and survive. Disgusting experience. Makes me wish I went with another car make. dishonesty, greed, and selfishness. We are ALL trying to make a buck and survive. Disgusting experience. Makes me wish I went with another car make. More
by BhodiieBallance
Employees Worked With
I believe it was Sandeep Jadhav. Im not 100% sure but he work at the service desk., Sandeep Jadhav
February 12, 2014
The car appears to be running well. I really appreciated the coffee from the fancy machine. I like the location of Sun Toyota. Will the service centre be moving? the coffee from the fancy machine. I like the location of Sun Toyota. Will the service centre be moving? More
by Alummis
Employees Worked With
Paul Buswell
February 11, 2014
Toyota is excellent car manufacturer - I always recommend my friends to go for Toyota. Earlier, I drove German-made cars, and currently, I have a BMW as well. I am more happy with my 10-years-old Toyota Coro my friends to go for Toyota. Earlier, I drove German-made cars, and currently, I have a BMW as well. I am more happy with my 10-years-old Toyota Corolla than with my BMW. More
by hrahman
Employees Worked With
Veronica Liew
February 09, 2014
Convenient time for appointment. Friendly reminder message. Reviewed work to be done. Specified replacement of cabin air filter not in my model and year. Offered free popcorn on arrival. Went over wor message. Reviewed work to be done. Specified replacement of cabin air filter not in my model and year. Offered free popcorn on arrival. Went over work to be done and pricing . Told us time for pick up. Called at home to advise other work that should be done (we postponed this due to cost and it not being a safety item). Called to advise when car ready for pick up. No longer have free schuttle. No free gift after payment for agreed work. Did not advise of move to new location until asked. Sign up in lobby showing new location had wrong address. I listed 51 street not 51 avenue. Why Long term employees who I have known for years no longer there with change of ownership. It takes time to build trust. I don't know these people although I have gone there for many years. More
by joanieparker
Employees Worked With
Sandeep Jadhav
February 08, 2014
To whom it may concern, Requested specifically for an To whom it may concern, Requested specifically for an oil change only period. Within 20 minutes of leaving i was called and asked if i would like my To whom it may concern, Requested specifically for an oil change only period. Within 20 minutes of leaving i was called and asked if i would like my cabin filter replaced? I repeatedly told veronica No!. It seems she has a problem with control, authority or who knows. Additionally she never went through my bill, she candidly dropped my keys and my paperwork on the desk where you pay and returned to her work station,real classy, with me because unsurprisingly she added a shop supplies cost to my oil change this time. So i am guessing that this company is desperate and is needing to overcharge customers in order to stay in business i guess. I Am aware her and i tangled previously before when i made mike ringrose aware when they failed to do the final check before the warranty expired which we had thoroughly discussed one month before. I am looking to replace this rav4 and knowing that i may have to deal with this set of service xxxxxxx, makes me know to go elsewhere, like sherwood park toyota. Thanks for having enough courage to ask. Sid Rahall More
by Sidrahall
Employees Worked With
Veronica Liew
February 06, 2014
I needed to get my tire looked at as it was low. I made an appt and they were very efficient in getting me in. They said it would take an hour to find out where and what the problem is and to fix it. I c an appt and they were very efficient in getting me in. They said it would take an hour to find out where and what the problem is and to fix it. I came back an hour later and it was just pulled out into the service parking lot - great timing! They got rid of the screw in my tire and patched it up. Thanks Toyota! :) More
by SandraLea
February 06, 2014
My company leased me a new Camry and I had to pick it up at Sun Toyota yesterday. From the moment I walked in the experience was so friendly and engaging. I had a few people helping me and they were all G at Sun Toyota yesterday. From the moment I walked in the experience was so friendly and engaging. I had a few people helping me and they were all GREAT! My new car was sitting in the showroom, shiny and new, waiting for me. They helped transfer all the "stuff" I had forgotten in my old car and put it in my new car. This is truly a dealership where customer service is #1! Rosaleen Lehman-Obront More
by Rosaleen1
