Toyota on the Trail

Shady practices. Upsellers. Placed a deposit on a truck we wanted. Made a deal. Received call to come in financing was approved only to find out when we had arrived t Upsellers. Placed a deposit on a truck we wanted. Made a deal. Received call to come in financing was approved only to find out when we had arrived they sold it from underneath us. Lied to my wifes face. Do NOT buy a used vehicle from these people. AMVIC report filed. More

Attention everyone, request everyone don’t buy any vehicles from toyota on trail Edmonton, they are doing fraud, they sell me 3000$ protections plans, charged me 600$ for anti theft transfer and char vehicles from toyota on trail Edmonton, they are doing fraud, they sell me 3000$ protections plans, charged me 600$ for anti theft transfer and charged me 132$ registration fees, as i was new to Canada i was unaware of there but i meet of peoples they have done same things, they are fraud More

Never buy a vehicle from this dealership! ! I placed a deposit on a used vehicle and made an appointment with finance. I arrived to sign the papers a few days later and had an appointment ! I placed a deposit on a used vehicle and made an appointment with finance. I arrived to sign the papers a few days later and had an appointment for 12:30. I advised them I needed to leave the dealership by 1:30 as I had to go back to work. The finance girl was 30 min late for our appointment. When we started going through the paperwork, she advised me we had only been approved for an 84 month term at a higher interest rate then I agreed upon with a longer term. They were trying to get more money out of me as I would be paying $3500 in additional interest over the term. Then she advised me that the vehicle didn't have any warranty remaining when the sales rep AP told me the vehicle was under factory warranty till 100,000Klm. They tried to sell me on an additional warranty that would raise my monthly payment $140 a month over 84 months. After finding out I was given misinformation I advised the finance girl that this wasn't what I had signed up for and I wanted to back out of the deal. She then left the room and a manager came to talk with us and said they could do 72 months at the interest rate we had originally gave the deposit for. He then said the salesmen was new and gave me misinformation regarding the factory warranty. Surprising that I only was approved for 84 months 5 minutes ago and now all of a sudden, I can get whatever payment term I want and a lower interest rate. He then tried to work out a deal with me and at this point I had decided that I didn't want to do business with them and asked to refund my deposit as I was given misinformation. They refused to give me my deposit and said they held up their end of the deal. They only held up their end after arguing for an hour with 3 managers trying to get my deposit back. I was lied to, they tried to lock me in at a higher interest rate and term then I originally agreed too and refused to give me back my damage deposit. Why would I want to make a deal when I'm being misinformed from the start. Not to mention when I first looked at the car the salesman told me the key fob needed new batteries and they would replace it for when I pick It up. He then told me to go to the store and buy my own. He also told me I would have to drive to audi to get my plate put on as they couldn't install my license plate there because they didn't have the proper bolts. Really? You have a full shop and you cant install a license plate? Worst dealership service I have ever experienced and still didn't get my deposit back. I will be returning every weekend to inform their customers of the xxxx service they are providing until I receive my $1000 downpayment. More

Horrible customer service from this dealership, sales manager Raymond talks down to customers, not even sure how he is even a sales manager when he doesn't even know what he is even talking about yet he manager Raymond talks down to customers, not even sure how he is even a sales manager when he doesn't even know what he is even talking about yet he goes on like he does. They cancel my deal due to reaching out to Toyota Canada about the status of my vehicle, and dealer fees that Toyota Canada posted on their website which is now forced onto the customer when I wasn't paying for it before. They claim I’m not happy with a so called “friends and family” deal, sorry but you only got my deposit and gave me that deal because you were up against 2 other dealers that were offering the SAME deal. If you want happy customers to purchase vehicles from you than practice what you preach. My deposit is 100% fully refundable, don’t make it seem like you were doin anyone any favours. If you don’t believe it, then maybe you yourself should read your own contracts and stipulations. My deal what for a 2022 RAV4 hybrid, you didn’t deliver, but nice try. But that's ok, I have another vehicle with a much better dealership that doesn't belittle customers, was always unsure about Go auto dealers, but Toyota on the Trail sure does confirm to not deal with Go auto. More

Caveat Emptor - Buyer Beware I responded to an ad for a 2023 Rav 4 XLE posted for $ 35,890 + GST & financing charges (if any). I contacted the dealership to confirm the pricing and availability before tra 2023 Rav 4 XLE posted for $ 35,890 + GST & financing charges (if any). I contacted the dealership to confirm the pricing and availability before traveling from Calgary to Edmonton to purchase the car. I was informed upon arrival that the actual cost of the the car was $ 41,998 + GST and financing charges (if any). Given I was going to pay cash, I was informed that I would also be required to pay an additional $ 10,000 deposit to ensure I wouldn't sell or export my car for 8 months. The price increase and the required deposit wasn't disclosed in their ad. I walked out reasonably unscathed except for travel and hotel expenses. I filed a bait and switch advertising complaint with AMVIC and plan to file a complaint with the Competition Bureau as well. More

Hi Sheevana, I am writing to let you know that I have asked you since the first days of purchasing my Highlander from you to cancel any warranty on this car, and you promised that the cheque for cancella asked you since the first days of purchasing my Highlander from you to cancel any warranty on this car, and you promised that the cheque for cancellation with come form the dealership I did not receive any of that. In the meantime, the LGM service sneaked into my bank account since then and kept withdrawing every month without my consent. I talked to LGM on the phone and they claimed that this is to be resolved by the dealership. I would like to confirm again I gave you notice of cancellation earlier in the first week of purchase and it was your duty to cancel out . So , I want to get reimbursed for the all payments withdrawn immediately and stop any further withdrawal for this warranty form my bank account as well. More