Toyota On the Park

DECEPTIVE BUSINESS PRACTICES TOYOTA ON PARK DIDNOT GIVE A COPY OF SALE AGREEMENT WHEN I SIGNED FOR A 2012 TOYATA YARIS . THEY DIDNOT OFFER THE 1 YEAR / 20,000 KM WARRANTY ON USED TOYOTA ON PARK DIDNOT GIVE A COPY OF SALE AGREEMENT WHEN I SIGNED FOR A 2012 TOYATA YARIS . THEY DIDNOT OFFER THE 1 YEAR / 20,000 KM WARRANTY ON USED CERTIFIED TOYOTA VEHICLES . THE CAR HAD BATTERY NONFUNCTIONING. NO OIL CHANGE DOCUMENTED FOR 16,000 KM . THEY SOLD ME $2700 EXTENDED WARRANTY WHEN BASIC WARRANTY ON CERTIFIED VEHICLE WAS NOT DISCLOSED . WHEN I ASKED FOR REFUND OF $6000 DEPOSIT THE GENERAL MANAGER TOLD ME YOU CAN GET $4000 REFUND OR YOU GET ZERO REFUND . VERY RUDE BEHAVIOR OF GENERAL MANAGER . I DIDNOT TAKE DELIVERY OF THE USED CAR BUT ONLY PARTIAL REFUND OF DEPOSIT IS GIVEN. THE MINIMUM DEPOSIT REQUIRED WAS $1000 BUT THE DEALERSHIP TOOK A $6000 DEPOSIT WHICH THEY REFUSED TO REFUND EVEN THOUGH THE SALES AGREEMENT WAS CANCELLED . THEIR TERMS AND CONDITION OF SALE STATE IF SALE AGREEMENT IS CANCELLED THEY SHOULD REFUND ALL THE DEPOSIT EXCEPT ANY EXPENSES INCURRED BY DEALERSHIP . HERE THERE IS NO EXPENSES INCURRED BY DEALERSHIP AS THE CAR WAS NEVER DELIVERED OR USED AT ALL . EVEN THE FINANCING DID NOT GO THROUGH THE BANK . I HAD TO DISPUTE WITH MY CREDIT CARD TO GET MY REMAINING DEPOSIT OF$2000. THE DEALERSHIP COULD HAVE KEPT $1000 WHICH IS THE MINIMUM DEPOSIT REQUIRED AND REFUNDED ME THE REST BUT THE GENERAL MANAGER REFUSED TO REFUND MY $2000 AT ALL . VERY DECEPTIVE BUSINESS THAT DOES NOT FOLLOW THE TOYOTA CERTIFIED CAR GUIDELINES GIVEN ON TOYOTA.CA WEBSITE . More

Excellent service and friendly staff I recently visited this dealer and actually purchased a Lexus from its sister dealer. my experience was great and with ease. Ted was very understandin I recently visited this dealer and actually purchased a Lexus from its sister dealer. my experience was great and with ease. Ted was very understanding of the kind of vehicle i wanted and gave his time and effort to give me the options available. would recommend this dealer to anyone. More

Great Customer Service Brad was great to work with, he picked me up, gave me a tutorial on all the bells and whistles on the car, gave me a follow up phone call, and even wh Brad was great to work with, he picked me up, gave me a tutorial on all the bells and whistles on the car, gave me a follow up phone call, and even when I had trouble understanding the voicerecognition system he took the time to explain it More

Nice communications Nice talking, explanation, be gentle to us all and awesome guys dealer, financial manager was so so great great car, great deal so satisfied wit Nice talking, explanation, be gentle to us all and awesome guys dealer, financial manager was so so great great car, great deal so satisfied with all things More

Excellent Sales Representatives Excellent sales and customer services techniques and ready to take ownership. And try to solve your problems and keep your satisfaction on top and hav Excellent sales and customer services techniques and ready to take ownership. And try to solve your problems and keep your satisfaction on top and have friendship behavior . More

Cared for my cars for years I have purchased three Toyotas from this dealership (one from its predecessor, Toyota Lawrence). Sales experience and subsequent maintenance/service I have purchased three Toyotas from this dealership (one from its predecessor, Toyota Lawrence). Sales experience and subsequent maintenance/service has always been superb. Their collision service is also excellent. More

Excellent Service!!! We visited a couple of toyota dealership and we only experience the best customer service from Conrad Praamsma. He's very helpful and he did his best We visited a couple of toyota dealership and we only experience the best customer service from Conrad Praamsma. He's very helpful and he did his best to find the right car what we're been looking for our budget. We highly recommended him to our family and friends, as he's an excellent employee. More

when you buyout from lease extremely bad services When I decided to buyout my lease car I have got a lot of bad experiences: 1 Out of sudden it is appear that I have to pay buyout fee. When I point t When I decided to buyout my lease car I have got a lot of bad experiences: 1 Out of sudden it is appear that I have to pay buyout fee. When I point that I don't have such fee in my lease contract, the fee was waved, but it left bad test. 2 When I came to actually pay the residual amount it appears that I cannot pay with credit card. That is okay, but nobody told me in advance how to pay. 3 I ask if I can transfer that amount online and the guy insures me he will provide me with instructions how to do that. No body call me until I get call from Lease Company and has been ask what I am going to do with the car. 4 When I get there with required certified funds it appear that I have to provide secure standard certificate for the car in order ownership to be transferred to me. 5 I pointed out that the car was detailed inspected tree week ago in there service, because of standard maintenance schedule for the car. Obviously when the do that detail check they didn't check safety futures of the car. I am wandering what is this detail check? Everything else but safety? More

Excellent Very friendly service with great follow up. Loved Silvana and Benni. Both were very helpful. Would definitely recommend them both to friends. Excel Very friendly service with great follow up. Loved Silvana and Benni. Both were very helpful. Would definitely recommend them both to friends. Excellent experience and I love my 2015 RAV4 More

very friendly and helpfull The only thing is that there was a delay in delivering the car specifically we chose. It would have been better to inform us that the type of color we The only thing is that there was a delay in delivering the car specifically we chose. It would have been better to inform us that the type of color we chose is rare kind. the financier was more like a sales person again. overall everything finalized ok. we also were easy buyers that same day we bought the car. More