Toronto Honda

Shady tactics for selling vehicles Worst experience in purchasing a used vehicle in my entire life. They use dirty tactics of putting lower prices on their online ads to bring the custo Worst experience in purchasing a used vehicle in my entire life. They use dirty tactics of putting lower prices on their online ads to bring the customer into the showrooms, then denying the price you saw online. When we proved them wrong by showing them a screenshot of the ad. They said it was a mistake and then raised the price in the ad back up shortly after. The next day, we noticed the price was reduced lower than the price listed the previous day. Offered us tires that are used, sitting in the showroom that don't even match the specs for the vehicle. Basically trying to give us tires that cost them money to dispose of that are not even guaranteed safe. Used car sales manager insulted their own mechanics by saying the vehicle costs are attributed to the high costs of Honda technician labor rates. More

Good Service dept. but questionable sales dept. When i negotiated my 2012 pilot ( second one from Toronto Honda) I did so in good faith. No extras, just a factory Touring addition. I was surprised, When i negotiated my 2012 pilot ( second one from Toronto Honda) I did so in good faith. No extras, just a factory Touring addition. I was surprised, when it can to signing, to find a line on my lease agreement invoice that showed $500 for VIN parts etching. This is what they call negative billing folks. i had to fight to get this removed. Seems Toronto Honda has a problem with new car theft so they Vin etch all their cars ( at least they did in 2012) to make their insurance provider happy. Why not pass on this cost to the consumer? They tried with me, but failed. I had this charge removed and a sigificate amount of money removed from the monthly lease charge as Toronto Honda's punishment. Well, rather, i mentioned Omvec as a potentially interested party to Toronto Honda's shady techniques and this lead to a re-negotiation of my lease, in favour of me. Just last month i receive an email from Toronto Honda, telling me someone was interested in my Pilot and Toronto Honda could get me into a new Pilot with little or no change to my monthly payment. Turns out this was over $100 extra per month. Fail! I bought a 2015 Pilot from Lakeshore Honda instead for very close to my original monthly. I'm done with lying sales techniques and shady dealers. More

Front Damper (Strut) Assembly and Seat Belt Buckle Replaced The front struts were shot so I went in for a replacement. Being an old car the parts had to be ordered. Just prior to the appointment date, I inquire The front struts were shot so I went in for a replacement. Being an old car the parts had to be ordered. Just prior to the appointment date, I inquired if the struts were ordered and found out that they had forgotten but they immediately placed the order. The SRS airbag warning light was on so they diagnosed it to be the seat belt buckle. Brian Kirkpatrick informed me that Honda would pay for the seat belt buckle and I would only be responsible for the labour. I had both jobs done simultaneously. I was given a free rental loaner and my car was ready by the end of the day. It rides much better now. Great work. Labour rates are higher than other Honda dealers though. More

Compliance Bushing Service This was my third service at this dealer. Both lower compliance bushings were broken and needed to be replaced. Since the car was to be in the shop fo This was my third service at this dealer. Both lower compliance bushings were broken and needed to be replaced. Since the car was to be in the shop for a long time on Saturday, they agreed to pay my cab fare up to $30. The job done was excellent and the car began handling like new. Their standard prices can be a bit higher than other dealers though. More

Engine Service I went in for a timing belt and water pump replacement but was told that they recommend everyone to change the tensioner as well. So ended up spending I went in for a timing belt and water pump replacement but was told that they recommend everyone to change the tensioner as well. So ended up spending about $120 extra on the tensioner although other dealers stated they don't replace tensioners unless they appear defective on inspection. So my repair costs were higher due to the tensioner. However, since the engine is an interference fit, I think it is better to be safe than sorry as these engines can be destroyed if the timing belt or tensioner fails. Labour rates at this dealer are a bit higher than others but service is excellent. They even provided me with a free rental car. More

Service Experience Went for a routine Type C service. They were friendly, offered me a rental car free of charge. I was given their new customer $50 discount as well. Si Went for a routine Type C service. They were friendly, offered me a rental car free of charge. I was given their new customer $50 discount as well. Since I did not have comprehensive and collision for my vehicle, they sent me to the rental agency, where I got my credit card to cover that part of the insurance. However the service took a very long time. It was estimated at 3 hours including the wait time to get it worked on but it turned into 6 hours. The quality of work was very good. Also learned that repair prices (not routine service) are dealer dependent, so shop around! More

Sloppy body shop I bought the car from Toronto Honda and naturally went back back to them for repair after being rear ended a couple of months back. Despite being a Ho I bought the car from Toronto Honda and naturally went back back to them for repair after being rear ended a couple of months back. Despite being a Honda dealership and billing me $4000 mostly for new parts, they couldnt seem to restore the car to its original condition. Despite the body shop guy being a friendly person and was considerate towards my concerns, the fact that they couldnt fix the car in the three times i left it with them only goes to show a poor display of service. I mean if you cant aligh new parts to the rest of body (which dint get damaged), id say this is not the line of business for you. They sublet their repairs so any bet on having it repaired through a "Honda dealer" is merely a dream when you visit Toronto Honda. Extremely disappointed. More

Car review I recently bought a 2007 Honda Civic through Yasir. I am very pleased with the service and definitely recommend others to the dealership and Yasir! I recently bought a 2007 Honda Civic through Yasir. I am very pleased with the service and definitely recommend others to the dealership and Yasir! More

Omar is great sales person. From the beginning he was very supportive, guided us through various options, explained us everything in details. In terms of meeting our needs, patiently answering all of ou very supportive, guided us through various options, explained us everything in details. In terms of meeting our needs, patiently answering all of our queries, Omar exceeded our expectation. We had multiple offers from other dealers, but we decided to go for Toronto Honda, because of Omar as he is the best of all. Thanks Omar. More

We own a Honda Civic LX 2012 - took the car in for its second oil change and informed that the car had to stay over-nite with the dealership. The reason being that they do a B1 service on the car. I reque second oil change and informed that the car had to stay over-nite with the dealership. The reason being that they do a B1 service on the car. I requested to have a basic clean package added on since it is going to be with them over-nite. They had the car for over 8 to 12 hours and upon pick up I requested the service advisor to go through with me what was done on the car. We pulled out the oil dip stick and we were happy with that. We then proceeded to the car clean up package and when I wiped my hand on interior sides of the car my hand came up with grit and sand, upon thorough inspection we found that the seats also were not vacuumed plus the trunk which has a liner was not even touched? The service advisor simply could not answer for what we saw and referred me to their service manager Bryan Smith. He was not in so I paid my bill - it cost us over $400.00 for this service. I sent Bryan an email included pictures of the shoddy job they had done and cc'd the owners, Jordan and Stacey. Upon discussing with Bryan his question to me was simply what do want me to do and I requested a refund for the job that was not completed re: the clean up package.This conversation was in the 2nd week of July. I as a consumer felt that if they could not clean the car what do they really do for the work they say they have done??I find that Honda's are good quality cars but the dealerships simply cannot provide the after sales service. More