Tilbury Auto Sales & RV

Terrible, untrustworthy service. Purchased a used trailer. Paid PDI fee to have everything cleaned and looked over and any issues fixed. Took trailer out on first trip and discovere Purchased a used trailer. Paid PDI fee to have everything cleaned and looked over and any issues fixed. Took trailer out on first trip and discovered the roof was spongy in one area due to a bad leak. Brought trailer back and it's been almost a month and they have done NOTHING. Shared on social media about my experience and found out this isn't the first time this has happened with them. Found out its s common occupancy and even found out about s current lawsuit against them for s similar experience. They have a few days to fix my trailers issues it they will face another lawsuit. NEVER DEAL WITH THEM! More

NORMAL MAINTENANCE WITH AUTOMOBILE ASKED THE SERVICE DEPT. FOR A QUOTE FOR A REPLACEMENT BATTERY FOR MY 2011 FORD FLEX. WAS INSTALLED IN GOOD TIME AND WASHED THE VEHICLE FREE OF CHARGE ASKED THE SERVICE DEPT. FOR A QUOTE FOR A REPLACEMENT BATTERY FOR MY 2011 FORD FLEX. WAS INSTALLED IN GOOD TIME AND WASHED THE VEHICLE FREE OF CHARGE ALONG WITH THE MAINTENANCE THAT WAS COMPLETED IN AN EFFICIENT MANNER. More

Do not buy anything here Purchased a brand new trailer. Salesperson brushed off a major defect which was a major problem and there was eveidence it was not a new problem. The Purchased a brand new trailer. Salesperson brushed off a major defect which was a major problem and there was eveidence it was not a new problem. The unit needed repairs before it could leave the lot. It had been dragged around with the jack down, and it was bent up. Beat up, old almost empty propane tanks on a new trailer. Hood fan blew the first day, it had a 30 amp fuse in a 20 amp spot. The entire slide out was leaking, including through the light fixture with the first rain (5 days in our possession). The entire slide out leaked for 7 days and was wet inside for 10. MDF boards swelled up to the point the screw heads popped off. Some parts were missing or worn out, and had been ordered but never came in. Someone was 'supposed' to have called us to set up a repair, but no one did.. although we did get the call to offer us an "awesome deal on winterization". Um, how about summerize it first? We were promised weekly updates, received none. Had to get a lawyer involved. Trailer was sent to Indiana for repairs, without our knowledge (no weekly updates), found out where it was almost 13 months after they took it away. Trailer had repairs not done, not done correctly, things missing, and more problems and evidence of mold. It was stored on their lot with the door wide open after hours in January. Currently still on their lot 2 years later, has been backed into, is rusty and has wires and cables hanging from it. We are still waiting for a court date. Very arrogant and conveinienly "forget" things, make promises and fail to deliver. Document, video record and photograph everything. It helps a lot in court! More

terrible customer service one of the most 'conning' salesman.. esp the owner who tells you everything you wanna hear until you sign the sales invoice.. then you're nobody... li one of the most 'conning' salesman.. esp the owner who tells you everything you wanna hear until you sign the sales invoice.. then you're nobody... lied to .. ignored... when I had problems with my brand new trailer, I even got the consumer protection involved which was kinda useless cuz they made false statements.. I would have to get a lawyer to pursue it further.. so I just walked away it and had it repossessed. I never thought a dealer could be so deceitful, rude and unprofessional .. even their own repair manager couldn't believe how it was all handled More

pdi and awning on a 2013 cyclone toyhauler rv Buying a 2013 rv trailer I asked the salesmen Chris to be honest with me and work on my behalf because I was from out of town 10 hours away as far as Buying a 2013 rv trailer I asked the salesmen Chris to be honest with me and work on my behalf because I was from out of town 10 hours away as far as I am concerned he did not. The trailer had been backed into something.Back right hand corner moulding coming off from corner water could get in behind and rot wood The person who does the P.D.I should of seen this. trailer floor full of mud The guy who delivered the fifth wheel Trailer hit a stop sign and tore the awning and scraped the wall of the trailer . The company came good for the new awning but I had to cover labour cost The other person who helped me was Adam he was very polite and easy to get along with . would not recommend this company to anyone Don Bowman . More