Tilbury Auto Sales & RV

Dreams do come true at Tilbury Auto Sales & RV! I purchased my dream car, a 2020 Cadillac XT4, from them and couldn't be happier. The professionalism and honesty of the staff were incredible. Than I purchased my dream car, a 2020 Cadillac XT4, from them and couldn't be happier. The professionalism and honesty of the staff were incredible. Thank you to Tony Sgueglia, the sales consultant I worked with. His dedication, knowledge and patience got me into this fantastic vehicle. Another thank you to Michelle Brothers, the finance manager who worked so quickly and precisely to get the financing I needed to make my purchase. Finally, to Eric Loffelmann, the sales manager who ensured everything was perfect before I picked up my Caddy; thank you! I recommend anyone who is in the market for a used vehicle to go to Tilbury Auto Sales & RV. Like my wonderful experience, you will get the same! Well done Tony, Michelle and Eric! More

These people are disreputable and distrust worthy , Do your research first ,I wished looking back that I had . I bought a trailer there last year from Kyle , typical liar had to get a lawyer to call . B your research first ,I wished looking back that I had . I bought a trailer there last year from Kyle , typical liar had to get a lawyer to call . Be warned about the marked up warranty that they will fight with you over when you demand a refund , oh and mind the fake 800 dollar rat coat ! Make them show you that they applied it don’t take there word on anything . Read all the bad reviews from good hard working people that have been screwed over by them . I will sue them and extraride for my warranty refund and I’ll post it to prove my point . Kyle , Michelle and Lynsey are the three liars owners son, fiancé lady and owner . If you have dealt with them you already know Lol …. Don’t do business with these people ! A friendly warning . There are good trailer dealers around I recommend liesure rv in Windsor , good solid rep good people you can trust . More

Salesman Chris was dishonest about vehicle being previously safetied, When we were picking it up and we tried to close sun roof, found out it was broken and he hid in office and wouldn't come back o previously safetied, When we were picking it up and we tried to close sun roof, found out it was broken and he hid in office and wouldn't come back out. Obviously honesty and standing behind what they sell NOT a priority! Just out to make a quick buck!! Would not buy from them ever again!!! More

I would give them 0 if I could. Sold me a lemon. Check engine light came on on the way home. Called and returned the next day. They ended up replacing 2 parts. Issues within Sold me a lemon. Check engine light came on on the way home. Called and returned the next day. They ended up replacing 2 parts. Issues within the month: The Repaired 2 parts+++ Check engine light on Seat belt sensor fault Air bag sensor fault AC unit not working Smelled of gas Serpentine belt cam off because some part snapped ( a part they had to removed to replace one of the previous broken parts) After towing my car to them we came to an agreement that we would pay for parts and they would cover labour on all of the issues. When they had my car in their shop for repairs it was months. Literal months. Months of me calling and being told they would call me back. Never called back. Months of being told it would be ready "tomorrow". After 12 weeks we picked the car up (before all issues were fixed). On arrival we noticed our windshield now had 2 chip in it. They claimed they must have been there. Also...When they fixed my air conditioning (new compressor) they decided to cut and cap my lines because my rear evaporator was broken as well??? They denied doing it, but after googling the parts we paid for, I found the item number was for an AC line cut off kit. They finally confessed to someone doing It. Claimed he misunderstood the assignment. Also....They broke my muffler when removing it to replace the leaking gas tank. Patched it up with some sticky goo crap that came off almost immediately. My car is still not fixed. Phone calls went on for 6 months. In that time they went through 3 "managers" in the service department and every new manager was like starting from scratch. Lyndsey the owner is xxxx. Sue told me to go xxxx myself it is what it is. (But I guess her mother passed away that week and she was stressed) All of these issues arose before we had 500km on the car And honestly 400 of them was me driving the car back to them 2 times to be looked at. More

garbage. do not buy here. buyer beware. first time rv buyer. noticed a soft spot in the corner of unit. made it seem like no big deal. gave me a discount or so I thought after agreeing to fix it. BLACK M buyer. noticed a soft spot in the corner of unit. made it seem like no big deal. gave me a discount or so I thought after agreeing to fix it. BLACK MOLD EVERYWHERE!!!!! $15 000.00 gone. would not let my worst enemies children sleep under this roof never mind my own. More

As first time RV purchasers we had many questions and concerns. Robbie and his team were there for us every step of the way with just a text and call. We are so happy and can’t wait to go camping. Thanks concerns. Robbie and his team were there for us every step of the way with just a text and call. We are so happy and can’t wait to go camping. Thanks again to this amazing team. More

I purchased a brand new trailer. They were so very nice until....I had the trailer brought to London for a very expensive price tag. This is when xxxx starts. I received the trailer and for 1900.00 they we until....I had the trailer brought to London for a very expensive price tag. This is when xxxx starts. I received the trailer and for 1900.00 they were not even going to show me how to set it up and there was no keys to it. I remember when I checked the trailer out the service person said"it will be checked over with a fine tooth comb" That certainly wasn't the truth. Lights inside and out did not work. The hoses for water and sewer were garbage and no hydro adapter. I took the empty propane tanks to have them filled to find out they were expired. When I called about the lights and the remotes, Rick said they are not covered by the warranty. I told him that if you bought a brand new car and the lights didn't work. The trailer is suppose to come with a barbecue and a big screen TV. There was no way to hang my TV and Rick told me they would make me a bracket. Two years later no brackets. I had to pay someone to buy and install a bracket. I hadn't been able to use my oven in two years. The spring in the door was broken. The was a scrape on the side of the trailer. The outside of the trailer had"Trailer $48,000" written on the side of it. I was told that is not so as they do not write on their trailers by Sue Parr. The shower surround had a crack in it. The locks do not work after 2 years. There was a piece of the moulding missing and when I asked about it Annette told me it comes that way and if I wanted it fixed I would have to pay for it. Hundreds of texts and emails. Then they decide that if they have it for this past winter they could get everything done. I did not want to as a I told Brian but clearly that was the only way stuff was going to get done. I was told that the driver was leaving Windsor on Thanksgiving Day at 8 30 a.m. He arrived at the trailer at 8 15, The driver was very pushy as he wanted to go. Not everything got done like a once over. I gave the driver the keys although they didn't work. I needed my trailer back for March 1st as that is when then people are looking to buy. I got it back after getting upset on March8th. Here is where the nightmare starts. There was all of a sudden no keys. I was told I had the keys. I tried to find someone that might be able to make the keys. I found someone On the 15th they had a master key. He got in. I and my son took time of work so we could pack it up. I need a kidney transplant and during the testing for it I was found to have Cancer and have been fighting that. Lindsay knew that and at every set took advantage of me feeling horrible. We got into the trailer and the first thing we see is the keys sitting on the kitchen counter. I went to open the tip outs and they won't go. In the winter time you take the battery off and store it on a piece of wood inside the trailer. So I had to jump it with my truck. After getting them open my heart broke. When they took the trailer it was perfectly clean. Now it was trashed. No new shower surround, Instead, an ugly piece of trim that doesn't belong there with glue of some sort all over it. It was fishy. The whole trailer was dirty. The oven door was not fixed. It was replaced by something that looks like it came off a kids kitchen set. Not my door and no one asked if that was okay. Lat us remember that they have had 2 years to rectify the deficnceys and now the have had 5 months to get this stuff done. The blinds on the front door are bent. The dinning room table that I never used has a mark on it about 2 inches in diameter that was not done by me. In the trailer there is an island with 2 sinks and covers. In the one was a Brita jug. When I opened the door to the trailer there was 2 pieces of it on the floor. The boxes were all over the place on top of things that they shouldn't be. Patio furniture up against the pleated blinds. Now ruined. When you are not going to use a trailer there are tabs on the fridge and freezer doors so that it doesn't get moldy. The freezer has an inch of water and the fridge and freezer were just caked in mold. It would make you sick. There was a sand candle that was all over the place. The locks were neither fixed or replaced.In the haste of the driver being 2 hours early and not getting to have a last check through I had a gallon of paint and the top was not on it properly because I had been using it. It ended up on the carpet and they never even tried to get it out. Lindsay, a business man you are not or a human being. You had no problem taking 37.900 dollars from me. You took full advantage of me being very sick. Who does that? Someone with no heart. The trailer is just trashed. I will see you in court. I am missing my cinder blocks and decor that was on the side of the trailer. That is theft More

UNPROFESSIONAL is one word i would use, made a call to see a snowmobile, appt. only they said. We told them we were coming from more then 2 hours away. they called to check to see where we were, told them see a snowmobile, appt. only they said. We told them we were coming from more then 2 hours away. they called to check to see where we were, told them 1 hour away. They called us 10 minutes before we got there and we were told it was sold. Terrible business practice probably a good thing hate to see what would have happened if we did buy something from these unprofessional people. More

From the sales team all the way down to the service From the sales team all the way down to the service department nothing but excellent service. Went above and beyond to satisfy us. I would highly re From the sales team all the way down to the service department nothing but excellent service. Went above and beyond to satisfy us. I would highly recommend this dealership More

So glad to come here & found a vehicle that suited my needs. Excellent customer service, helpful and friendly. Thank you Lindsay for going above and beyond to help me out. needs. Excellent customer service, helpful and friendly. Thank you Lindsay for going above and beyond to help me out. More