Thorncrest Ford

Best dealer for service...Everyone is so helpful and professional.... I've been coming for many years...they are number 1...Stan's expertise with cars is excellent...He always has time to help you. professional.... I've been coming for many years...they are number 1...Stan's expertise with cars is excellent...He always has time to help you. The service staff is great....they always fit you into your schedule for an appointment...Tanya, Colin and Carla were so helpful at my appointment... Once again the best service and maintenance. Sonia More

A couple of days ago, when I turned on the ignition of my 2015 Ford Focus, I got a message on my screen that said -Brake Lamp Bulb Fault - so I went today to Thorncrest Ford . The Service Advisor was Colin 2015 Ford Focus, I got a message on my screen that said -Brake Lamp Bulb Fault - so I went today to Thorncrest Ford . The Service Advisor was Colin Embrett, and he said he would have someone look at the problem and it would take about an hour. I wondered what it would cost, but didn't dare ask. When I went back to pick up my car, he told me that they put a new bulb in. He said it was the same bulb they had replaced a year ago and therefore there was no charge, not a penny. I was amazed at such honesty, especially since I had no way of knowing which bulb was the problem. I have always received excellent service from Thorncrest, and previously it was Tanya Demelo who also impressed me with her professional service. Thank you, Thorncrest Ford, for your service excellence and for conducting your business with such honesty and integrity. More

Very impressed with the wide inventory of cars and open space for test drive entry and exit. Very warm welcome to show room and a feeling of not being rushed. Above all our experience with the sales lady B space for test drive entry and exit. Very warm welcome to show room and a feeling of not being rushed. Above all our experience with the sales lady Barbary made the purchase a pleasant experience. Very attentive to our needs every step of the way. Thanks Barbara More

Horrible service! Told me to leave becuase i wouldnt put mask on due to my medical condition. Made an appointment and sales didnt show up mask on due to my medical condition. Made an appointment and sales didnt show up More

Thorncreast Ford Service -Treat you like one of their own!!! July 2020: Fam. Cutean Etobicoke - If I have to quote my wife's rating on work done at Thorncrest Ford, that Rating is (and this is no Jocke): "EXCEL July 2020: Fam. Cutean Etobicoke - If I have to quote my wife's rating on work done at Thorncrest Ford, that Rating is (and this is no Jocke): "EXCELLENT, EXCELLENT, EXCELLENT!!"!. Since 2003, when we bought it, we took our Ford Escape for Service to Thorncrest Ford in Etobicoke, Ontario. Our Ford Escape is has 280000 Kilometers on board and still works like a charm. This week we brought the 2003 Escape for a visit (service) to Thorncrest Ford. I want to Enumerate Great Service Man under the Guidance of the best Foreman Stan Axiotis, Great Service Advisors under the Guidance of Tanya De Mello, Andreas the Service Manger. Ford Service is a Place where you can go with confidence!!! More

Helpful Staff the other day, i was unable to place the gas pump nozzle in my 2019 Ford F150..I noticed there was a foreign object in the gas compartment. After I re the other day, i was unable to place the gas pump nozzle in my 2019 Ford F150..I noticed there was a foreign object in the gas compartment. After I removed, the port would not open...I was very concerned at this time for there was less than a 1/4 tank of gas, it was Friday and were in an epidemic...Thorncrest Ford was 5mins away..Over the phone, I explained the problem to Glorianne who spoke to her Service Manager with a possible solutions...this involved a filler funnel that Ford provides in their vehicles...Still, I booked an appt. fearing the worst...I had not had service at Thorncrest, so my VIN was required..I didn't have the number and feared I would loose my appt..Fortunately she offered to hold the appt, and await my VIN which I had at home...she told me the SM suggested I try the Fuel Funnel, to open the gas port. Remember, this is Covid time.....I was unable to locate the funnel. I ask n employee, Patrick, who had just finished a transaction with another customer, He suggested I could purchase one...Unfortunately, this would require an order, taking days....Sensing my frustration, he came over to my truck to have a look...Patrick observed debris in the gas compartment..He went and got a pair of needle nose pliers, and removed the debris... Aware I did not have the Ford Gas Funnel, Patrick, within minutes, returned with a funnel and "Bingo", the port opened...Patrick allowed me to borrow the funnel, and go to the nearest Gas Station to check.. ALL GOOD !!! filled up the tank and returned funnel, which Patrick let me keep....Wow...what an exceptional team!!!!! I went into the Dealership, fearing the worst and ended up with a quick simple solution...on a Friday!. I drove home with a big smile on my face......... More

Very disappointed with this dealership service! I was going to have my F 150 truck serviced at this dealership. I knew what was wrong with my truck ( as a former licensed mechanic) and I asked the s I was going to have my F 150 truck serviced at this dealership. I knew what was wrong with my truck ( as a former licensed mechanic) and I asked the service department to give me a price for labour and parts to replace the timing chain tensioner and timing chains. The Service dep. gave me a written estimate of $ 1,620.00+ tax for labour and the parts department gave me a written estimate of $ 575.00 + tax for parts. I was asked about the symptoms of the truck, I explained. Glorianne informed me that I have to get the diagnostic from one of the their own technicians. I agreed with that, and I dropped my truck in, on June 01, 2020. Later that day, someone from the dealership called me and confirmed the problem that I had already stated and gave me an estimate for the job. There was a large discrepancy between the new estimate and the initial one. The new price for parts was $ 1,589.69 + tax ( triple the initial estimate) and labour 12 hours. On top of that I was charged $135 for the confirmation of the diagnosis I already gave. More

Truck Repair Nobody answers the phone in the service department. The message answering service is full. (you cant even leave a message) The repair department co Nobody answers the phone in the service department. The message answering service is full. (you cant even leave a message) The repair department completely diagnosed what need to be done on my truck completely wrong. And that is NOT the first time. They wanted to perform a $3,500.00 repair. If i had not stopped them. The $300.00 repair i told them more than once what needed to be done. Finally the only person in the entire garage (Stan) listened and the repair was done. The manager of the entire service department does a terrible job running it. I COMPLETELY WILL NOT RETURN. AND I HAVE BEEN EXTREMELY PATIENT WITH THEM OVER THE TIME I TRIED TO DO BUSINESS WITH THEM. Terrible terrible service. More

Buy a car from Thonrcrest Ford was a great experience. Barbara was very helpful to find a car i was looking .She even came in on her day off to help me out close the deal.Congratulations to her and the Tho Barbara was very helpful to find a car i was looking .She even came in on her day off to help me out close the deal.Congratulations to her and the Thorncrest ford Dealership . More

Customer Service Professional Genuine Service from Tanya and Jessica. have the positive 100% pro-active attitude to listen carefully and serve the customer's day-to-day service response handling from Tanya and Jessica. have the positive 100% pro-active attitude to listen carefully and serve the customer's day-to-day service response handling operations and vehicles. Sam More