Thorncrest Ford
Etobicoke, ON
94 Reviews of Thorncrest Ford
Barbara Rudzki wears running shoes to work for a reason! She's a hustler! Amazing to work with and got my new car on the road in days! It was a pleasure! She's a hustler! Amazing to work with and got my new car on the road in days! It was a pleasure! More
They have done oil change and tire rotation eight times for me ,since I have purchased my F150.However, the very last time they told me that I need a new battery, log nuts and cabin filter. I asked them if for me ,since I have purchased my F150.However, the very last time they told me that I need a new battery, log nuts and cabin filter. I asked them if they have inspected the cabin filter, they responded yes. However, if they had inspected it, they would have seen that I really did not need one as it was recently replaced. I checked my battery voltage, and it was at 12.6 Volts, which means it is OK, as it even started at minus 30 degrees. when I brought that to their attention, they claimed that the cold cranking amp's might have been low, which is BS. Because if it was too low, the car would not start at minus 30 degrees. As for the lug nuts, they claimed that they were swollen. Hence, they did not rotate the tires, but charged me for it. Anyway, I managed to get a refund for the work they had not done . But, the aggravation and the waste of time remains. More
Excellent service from both Barbara and Bryan in Finance . Made the car purchase and process simple yet informative. Customer service how it should be, 5 stars. . Made the car purchase and process simple yet informative. Customer service how it should be, 5 stars. More
Through the years I bought seven vehicles from this dealership and the service has always been great Stan in the service department goes out of his way to help you just picked up a 2020 Ford 150 pick u dealership and the service has always been great Stan in the service department goes out of his way to help you just picked up a 2020 Ford 150 pick up have a few little issues but Stan resolved all my problems great service Stan is a good person and Carlos is an amazing salesman always out to help people thank you so much guys I will continue my business there More
Barbara and Carlos were a delight to deal with. They made my trade in of my Transit Connect and purchase of an F-150 painless. No need to haggle with them over pricing as they really did give me too dollar my trade in of my Transit Connect and purchase of an F-150 painless. No need to haggle with them over pricing as they really did give me too dollar for my trade-in and a fantastic deal on the F-150! Totally professional to deal with and made the whole buying and sell easy and I would definitely be doing business with them in the future! More
STAY AWAY from this dealership. Test drove a vehicle just before they closed last night. Was advised to call Barbara after the staff meeting at 10:30 am this morning which I did. Barbara was busy so s just before they closed last night. Was advised to call Barbara after the staff meeting at 10:30 am this morning which I did. Barbara was busy so she had to call me back. While waiting hours for Barbara to get back to me with paperwork and instructions on how and were to send the deposit after advising her I wanted to purchase the vehicle, they sold the vehicle to someone else. When I questioned what had happened I was told first come!!!! Which by the way was me. When I spoke to Carlos the used vehicle manager for an explanation on how this happened, when I had agreed to buy the vehicle and was waiting on someone on their end who totally dropped the ball, he said he had to make a judgement call and he had the signed agreement and the money from the other customer. Carlos and Barbara I guess your word is worth nothing. I went in last night with the intention of purchasing 2 vehicles outright. Really bad way to run a business and I will be telling anyone that will listen that they should certainly go some were else. If you treat a potential new customer that way I can only imagine how you treat your regular customers. Good idea to buy else where. More
Thorncrest/Sherway Ford was a pleasure to do business with. I purchased a new 2021 F150 and the team kept me updated during the build process from the factory. I have purchased 5 F150s from other dealers with. I purchased a new 2021 F150 and the team kept me updated during the build process from the factory. I have purchased 5 F150s from other dealers over the years and this was the smoothest by far. Jim Zenetos was clear concise and supportive. Brian in finance found an excellent finance rate and added just the right support package. I recommend this dealer to anyone for a new vehicle purchase. More
These guys are amazing here what can I say, I was served by a gentleman by the name of Jim Zenetos who was very professional and knows his stuff, I went in there for tires and rims and we ended up talking a by a gentleman by the name of Jim Zenetos who was very professional and knows his stuff, I went in there for tires and rims and we ended up talking about all kinds of cars especially the new Ford electric cars that are on the horizon and this guy didn't disappoint he new everything I threw at him from the new Mustang Mach-E to the new Electric F-150 that is on the horizon to you name it he knew his cars..most importantly though was his service and it was top notch, he helped me find gorgeous looking rims for my Ford Escape Titanium Hybrid and he got me a great price to boot so if ever visiting Thorncrest Ford as for Jim Zenetos and thank me later..guys like him are like a pin in a haystack so hard to find..thank you Jim for your time and wonderful service I am a happy camper and for sure you've locked me in for life! I know where to go for my next Ford purchase thanks again. More
We had a great experience with Thorncrest Ford. Our sales rep, Barbara Rudzki, was fantastic and made the process easy. After the purchase, she checked in to make sure everything was ok with our new vehicle. rep, Barbara Rudzki, was fantastic and made the process easy. After the purchase, she checked in to make sure everything was ok with our new vehicle. Ask for Barbara, brudzki@thorncrest.com More
Best dealer for service...Everyone is so helpful and professional.... I've been coming for many years...they are number 1...Stan's expertise with cars is excellent...He always has time to help you. professional.... I've been coming for many years...they are number 1...Stan's expertise with cars is excellent...He always has time to help you. The service staff is great....they always fit you into your schedule for an appointment...Tanya, Colin and Carla were so helpful at my appointment... Once again the best service and maintenance. Sonia More